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DoubleTree Resort by Hilton Hotel Penang

4.0 star property

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Photo gallery for DoubleTree Resort by Hilton Hotel Penang

View from room
Reception
Exterior
Presidential Suite, 1 King Bed, Terrace | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
56 Jalan Low Yat, Batu Ferringhi, George Town, Penang, 11100
  • Miami Beach
    ‪4 min walk‬
  • Batu Ferringhi Beach
    ‪12 min walk‬
  • Tanjung Bungah Beach
    ‪4 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪48 min drive‬

Room options

View all photos for King, Suite, 1 Bedroom, Balcony, Sea View

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, 1 Bedroom, Balcony, Sea View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Balcony

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, 1 Bedroom, Balcony

  • 50 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Suite, Terrace, Sea View

In-room safe, desk, laptop workspace, blackout curtains

King, Suite, Terrace, Sea View

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (High Floor)

  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Terrace, Sea View

Family Suite, 2 Bedrooms, Terrace, Sea View | Living area | 40-inch flat-screen TV with satellite channels, TV, iPod dock

Family Suite, 2 Bedrooms, Terrace, Sea View

  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for King, Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

King, Room, Accessible

  • 31 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Guest)

  • 31 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Family Room, 2 Bedrooms, Balcony

  • 64 sq m
  • Hill view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for King, Deluxe Room, Balcony

In-room safe, desk, laptop workspace, blackout curtains

King, Deluxe Room, Balcony

  • 30 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace

Presidential Suite, 1 King Bed, Terrace | In-room safe, desk, laptop workspace, blackout curtains

Presidential Suite, 1 King Bed, Terrace

  • 179 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for King, Premier Room, Balcony, Sea View

King, Premier Room, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

King, Premier Room, Balcony, Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Guest Room

In-room safe, desk, laptop workspace, blackout curtains

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King-Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Suite King-Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Deluxe High Floor With Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Twin Deluxe High Floor With Sofa Bed

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for King Terrace Suite With Sea View

In-room safe, desk, laptop workspace, blackout curtains

King Terrace Suite With Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room With Sea View And Balcony

In-room safe, desk, laptop workspace, blackout curtains

Premier King Room With Sea View And Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite With Terrace

In-room safe, desk, laptop workspace, blackout curtains

Presidential Suite With Terrace

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe King Room With Balcony High Floor

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room With Balcony High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Family Room With Balcony

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Family Room With Balcony

  • Sleeps 5
  • 2 Single Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for One-Bedroom Suite,Sea View,1 King,Balcony

In-room safe, desk, laptop workspace, blackout curtains

One-Bedroom Suite,Sea View,1 King,Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedrooms Family Suite With Sea View And Terrace

In-room safe, desk, laptop workspace, blackout curtains

Two Bedrooms Family Suite With Sea View And Terrace

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Guest Room

In-room safe, desk, laptop workspace, blackout curtains

Guest Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Twin Guest Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Guest Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room With Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room With Sea View

  • Sleeps 2
  • 2 Single Beds

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Restaurant

Shangri-La Golden Sands, Penang

  • Pool
  • Kids pool
  • Waterslide
  • Parking included
4.1 out of 5, Very good, (1001)
The price is €92
for 1 room
includes taxes & fees
16 Mar - 17 Mar
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About this property

DoubleTree Resort by Hilton Hotel Penang

Beach hotel with 2 outdoor pools, near TeddyVille Museum
At DoubleTree Resort by Hilton Hotel Penang, spend the day on the nearby beach or relax by one of the hotel's 2 outdoor swimming pools.
DoubleTree Resort by Hilton Hotel Penang offers 316 accommodations with iPod docking stations and MP3 docking stations. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and facials.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree Resort by Hilton Hotel Penang. During your stay, you're just a quick walk from TeddyVille Museum. Features include free WiFi in public areas, plus 2 outdoor pools and a restaurant.
  • Free WiFi
  • Enjoy international cuisine and garden views while dining at Makan Kitchen
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a playground
  • Steps from TeddyVille Museum and 7 minutes by car from Ferringgi Beach
  • Local-area shuttle service available
As a guest of DoubleTree Resort by Hilton Hotel Penang, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 4960 square feet (461 square metres) and includes a conference centre. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly DoubleTree Resort by Hilton Hotel Penang. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star George Town hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Makan Kitchen – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Foodstore – This coffee shop specialises in local cuisine and only serves light fare. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Parking on site (MYR 3 per day; includes in/out privileges)
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 68 for adults and MYR 34 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Makan Kitchen
  • The Foodstore

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (4,960 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 3 2025 to March 27 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 140.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 68.00 for adults and from MYR 34.00 for children
  • Self-parking fee: MYR 3 per day (in/out privileges)
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 140.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

DoubleTree Resort Hilton Hotel Penang George Town
Doubletree By Hilton Penang
DoubleTree Resort by Hilton Hotel Penang Resort
DoubleTree Resort by Hilton Hotel Penang George Town
DoubleTree Resort by Hilton Hotel Penang Resort George Town

DoubleTree Resort by Hilton Hotel Penang Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 814 reviews
Rating 8 - Good. 306 out of 814 reviews
Rating 6 - Okay. 79 out of 814 reviews
Rating 4 - Poor. 49 out of 814 reviews
Rating 2 - Terrible. 27 out of 814 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 3 nights in Aug 2024

6/10 Okay

Lynette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Yusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly got a complimentary room upgrade as we were celebrating daughters birthday and wedding anniversary. Our room main bedroom the blind in shower very dirty looked mouldy I used a towel to clean and saw that it was easy to clear housekeeping definitely dropped the ball with that. Ordered drinks at the pool. It took forever to get the drinks we were only two families at pool so not sure why it took them so long to deliver drinks
Stayed 2 nights in Nov 2024

8/10 Good

Chaixien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Slow service
Check in time is 3pm, I reached at 4:35pm, the counter told me room is not ready. I waited until 6pm, finally was given a room. The hotel compensated with buffet dinner, but I had a difficult time waiting especially my toddler was crying to sleep
Stayed 2 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Faseeha

Stayed 4 nights in Sep 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there were no restaurants or shopping options near the hotel use of Grab cars was a inexpensive ride to anywhere you wanted to go
Stayed 12 nights in Oct 2024

10/10 Excellent

Zaharin

Stayed 1 night in Sep 2024

10/10 Excellent

charlotte

Excellent service especially all staff very helpful when my husband need help to hospital
Stayed 3 nights in Oct 2024

6/10 Okay

Mrs Kiran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Musty
The room smelt musty and damp and the bedsheets felt wet so not a comfortable sleep
Stayed 2 nights in Oct 2024

8/10 Good

Felicia

Liked: Cleanliness, staff & service
I wasn't wowed by this hotel or the dining choices but the staff was lovely, the food was good and the view from my terrace room was beautiful. the resort can use a little refresh as the furniture was a little worn and the decor a little tired. I was surprised that the mini bar remained unfilled the whole time I was there as I thought the terrace rooms included a stocked mini bar. I guess I could have complained but I just kept on thinking they would get to it. I will know better for next time.
Stayed 4 nights in Sep 2024

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable and the balcony was a welcome addition with an amazing view The hotel is a resort and unless you are comfortable taking all meals there and doing things within the resort you are better off getting a cheaper place at Batu Ferringhi
Stayed 1 night in Sep 2024

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Royal is better
When we arrived the entrance hall looked very impressive but unfortunately that’s where it stops! The room is dated and has chipped paint mold and marks everywhere especially in the bathroom and headboard of bed. We then went down to the pool and the pool is not very pleasant, there is building work next door so there is a black tarp blocking it and they are doing maintenance to there bridge to the beach so you can hear that constantly! The pool was dirty and the bean bags and cushioned chairs are damp through stained and old! The kids pool (which is what initially drew us in) has sand on the bottom of it which I don’t understand why and when my daughter went down the slides she hurt her bottom as a result! Though admittedly it didn’t stop her from playing it did put her off wanting to stay for a long time! In fact on our last day we went to a different hotel for a day pass to use there facilities as we really didn’t want to use the double tree facilities. The one redeeming factor for the hotel was the breakfast which was very pleasant and varied if a little cold. Other issues we had was the extreme prices at the bar. 4 drinks for 166RM was extreme for the area. Additionally we asked them to get us a taxi and were quoted 60RM which we declined as the grab app was showing 23RM! And took only 5 mins to arrive Also our lights stopped working completely, there was quality issues with grouting in the bathroom and the air conditioning stopped workin also. Very disappointing!
Stayed 4 nights in Sep 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a balcony. Nice to have a beach across the way. The restaurant makes a nice breakfast. Had a steak sandwich with chips that was also quite good. You can take the bus in to town. May be a bit tricky to get a grab ...depending on time of day. I would stay again for sure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Frank

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great! had my granddad who is in a wheelchair also given an accessible room!
Stayed 2 nights in Aug 2024

8/10 Good

Susan Margery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location away from busy tourist areas. Easy to get around as the hotel is on a main road and bus route. Great staff. Rooms need a refresh. Great for short stay.
Stayed 14 nights in Aug 2024

10/10 Excellent

Chee Kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
The premise is nicely situated in Batu Ferringhi. The staff is very friendly and the hotel vibe is also very good. The lobby in particular is very nicely designed. The stay was also very comfortable and the rooms are spacious. The breakfast quality is fair, but can be improved a little more.
Stayed 2 nights in Aug 2024

10/10 Excellent

Robin, Birkenhead

Liked: Cleanliness, property conditions & facilities
The staff were really nice, the pool was really great, the buffet breakfast every morning had massive amounts of choices. There is a small beach right across the road (the hotel has a private footbridge providing easy access) but nothing else within walking distance - the road is very busy with no sidewalks.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mid range hotel but very far from the city
Service was good, had a couple of staff who seem to have encountered many demanding guests before so their response to us was as though we had already asked many times when we were just asking the first time. But other staff were fabulous! We had issues with the door lock (had to reset a few times) and the safe was not working. However it was resolved quickly so not big an issue. They are busy in the morning so not the best time to call for help in the morning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Narinder Singh Sidhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Keith

Liked: Staff & service
Stayed 1 night in Jul 2024