Family-friendly fun at the beach, with outdoor pool
Guests at this beach hotel will appreciate convenient on-site amenities such as a children's pool and a picnic area. Housekeeping is available on request.
Mercure Penang Beach offers 220 accommodations with minibars and laptop-compatible safes. LED televisions come with satellite channels.
Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Mercure Penang Beach. During your stay, you're just a quick walk from Penang Avatar Secret Garden. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
Free WiFi
Free self-parking
Enjoy a beachfront location while dining at The Ombak
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym
Just a 4-minute drive from Gurney Plaza and 7 minutes from Arulmigu Balathandayuthapani Temple
There's a restaurant on site. WiFi and wired Internet are free in public spaces. Mercure Penang Beach offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Mercure Penang Beach. Free self parking is available.
Smoking is allowed in designated areas at this 4-star George Town hotel.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
The Ombak – This beachfront restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Languages
Chinese (Mandarin), English, Malay
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transport
Free uncovered self parking on site
Food and drink
Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 40 for adults and MYR 40 for children
A restaurant
Restaurants on site
The Ombak
Things to do
Billiards/pool table
Children's pool
Gym
Outdoor pool
Family friendly
Children's pool
Laundry facilities
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
4 meeting rooms
Outdoors
Garden
On the beach
Picnic area
Pool loungers
Terrace
Vegetable garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bidet
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
LED TV with satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for MYR 106.0 per night.
Cots (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately MYR 40 for adults and from MYR 40 for children
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MYR 106.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
We should mention
Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Four Points Penang
Four Points Sheraton Hotel Penang
Four Points Sheraton Penang
Penang Four Points
Penang Sheraton
Sheraton Four Points Penang
Sheraton Penang
Sheraton Penang Four Points
Four Points By Sheraton Penang Tanjung Bungah
Mercure Penang Beach Hotel George Town
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Four Points by Sheraton Penang
Mercure Penang Beach Hotel
Mercure Penang Beach George Town
Mercure Penang Beach Hotel George Town
Mercure Penang Beach Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Housekeeping need to be improved. Therr are stain on pillow and bed sheet. Toilet roll not available. Didnt generate the receipt while i pay at property.
Good staff in the bar and housekeeping
Other areas need more attention restaurant in particular
Limited food choices. But lots of places to eat outside in walking distance.
Beach in front of hotel good but could do with some more sunbeds and Matt's.
Enjoyed the stay and would return with managed expectations
Room was decent size. Great staff. Limited dining options around the hotel.
Hsiu Jiuan
Stayed 2 nights in Jun 2024
6/10 Okay
Yew Hooi
Travelled with family
19 Aug 2024
Liked: Staff & service
Lack of room amenities
Room consider clean and comfort, outdoor parking are limited but hotel have indoor parking next to the building.
One of the point like to share is lack of room amenities. The superior room (road view) do not have bathmat, no hand tower (but provide face tower) which i think are essential.
Clean room, and great staff service at the counter. Over all it was a great stay and we enjoyed it. Walking distance to a nearby hawker centre. Our regular go to hotel in Penang.
Nice hotel on north coast of Penang. The pool was great. Quite far from George Town but only 20-25 minutes by bus. Bus stop was outside hotel. The hotel was a long way from the airport, so I recommend using the Grab app to get to the hotel. We also used Grab to get to Penang Hill and Kek Lok Si temple. The room was really nice and spacious. Breakfast was good.
Verified traveller
Stayed 4 nights in May 2024
8/10 Good
John
Travelled with family
2 Apr 2024
Liked: Cleanliness, staff & service
Great hotel but cramped bathroom
It's a nice hotel for the rate charged. Great service and nice location by the beach. Only complaint I have is the cramped bathroom. The door to the bathroom opens inwards and makes it very tight to move around in the bathroom. I don't understand why they don't have the door open outwards instead. The door frames will allow that.
Nice hotel, right on a private beach! Very safe & quiet area serviced by good transportation options to get into downtown.
Gordon
Stayed 3 nights in Mar 2024
10/10 Excellent
Mohamed, Male
2 Mar 2024
Mohamed
Stayed 3 nights in Feb 2024
6/10 Okay
Leslie Philip, Flinders
Travelled with family
17 Feb 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞
The hotel is in a good position with direct access to the beech, 20 mins by taxi from central Georgetown.
The staff are helpful. Th bedrooms are ok but pretty tired - Mercure should look an overhaul of the furniture and decor. Bedrooms also suffer from corridor noise at night.
No bar during day and big opportunity to sell food and drink during the day missed. I can’t really recommend as there is not enough nearby to compensate for Hotel offer.
We had a very poor experience at this hotel and would not recommend.
Upon arrival the check in staff could not locate our booking. We waited over 30 minutes until they eventually found it.
There were stains on the bathrobes, sheet and towels, The bathroom flooded every time the shower was used and there were ants all over the bathroom.
Despite being a non smoking room and floor there was a constant smell of fresh cigarette smoke so much so it woke me up in the middle of the night to check for fire.
The service was poor, often there were no tables for breakfast and there was no cutlery available on most mornings.
During the dinner service my kids waited 45 minutes after my food arrived for theirs, close to 1.5 hours for basic food and only 2 tables seaters
The bar was too noisy so we left we only to be told we can’t drink alcohol in the restaurant (with our meal).
I was very disappointed in the lack of service.
The room we had was very dirty, crumbs and hair were left everywhere on the floor and we asked them several times to come and clean and one showed the customer service wasn’t the best. We also had ants everywhere from the kitchen to the dining table.
Everything is perfect .. just that need to improve on email replies. Took quite sometime for the staff to respond till we have to talk to the manager incharge on that day.
Ordered room service, food was just okay.