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Shangri-La Golden Sands, Penang

4.0 star property
VIP Access

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Photo gallery for Shangri-La Golden Sands, Penang

Restaurant
On the beach, white sand, beach massages, beach volleyball
Executive Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan Batu Feringgi, George Town, Penang, 11100
  • Ferringgi Beach
    ‪3 min walk‬
  • Batu Feringghi Night Market
    ‪7 min walk‬
  • Miami Beach
    ‪5 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Room, 1 King Bed, Sea View

Executive Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Sea View

Executive Room, 2 Single Beds, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Sea View

  • 72 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Seaview twin Room

Lobby

Executive Seaview twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Seaview Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Seaview Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Lobby

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior king Room

Lobby

Superior king Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Lobby

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe twin Room

Lobby

Deluxe twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Seaview king Room

Lobby

Executive Seaview king Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe king Room

Lobby

Deluxe king Room

  • Sleeps 2
  • 1 King Bed

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About this property

Shangri-La Golden Sands, Penang

Family fun on the beach, with 2 outdoor pools, near Ferringgi Beach
Spend the day playing on the beach, relaxing by one of Shangri-La Golden Sands, Penang's 2 outdoor swimming pools or practising your swing at the on-site golf course.
Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and a safe. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy the facilities at the water park with waterslides. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a health club.

Children aged under 4 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Shangri-La Golden Sands, Penang. During your stay, you're just a quick walk from Ferringgi Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a poolside bar
  • Continental breakfast served daily for a fee
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • 0.1 mi (0.2 km) from Ferringgi Beach and 2.1 mi (3.3 km) from Tropical Spice Garden
As a guest of Shangri-La Golden Sands, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 5 meeting rooms, and limo/town car service. A children's pool, a health club, and a library are also featured at the family-friendly Shangri-La Golden Sands, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 4-star George Town resort.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.
Shangri-La Golden Sands, Penang has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MYR 82 per person
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Free children's club
  • Free water park
  • Golf lessons
  • Health club
  • Library
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Golden Sands, Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 82 per person
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Shangri-La Golden Sands, Penang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1001 reviews
Rating 8 - Good. 349 out of 1001 reviews
Rating 6 - Okay. 138 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room good. Breakfast amazing - great choice. Walking distance to lots of places to eat& entertainment. Parking was convenient. Good choice of pools.
Stayed 6 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

David, Nelson

Travelled with family
Liked: Amenities
A lovely historic hotel that was comfortable and enjoyable. The restaurant was great.
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Did not meet expectations
Overall so so. Service is pretty disappointing. Facilities for kids are good. Food was a disappointment. Esp sat seafood buffet and sun sigi's bar and grill.
Stayed 1 night in Oct 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need razor
Stayed 3 nights in Oct 2024

8/10 Good

Anish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, but looks dates. Needs an uplift Excellent breakfast and amenities. Needs more staff on duty for check in as there were a lot guests waiting to be checked in and only one staff was doing it all
Stayed 1 night in Oct 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely staff, inviting atmosphere. Would recommend
Stayed 5 nights in Sep 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jun 2024

8/10 Good

Cheok KwanJackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Ricky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was alright although I wasn't offered the VIP service. Nothing spectacular aside from the beach and wet park for kids. There are AC charging facilities at the hotel but have no instructions how to operate it and checking online for those that had used it before states that the its pretty difficult to operate it using a non common app plus the fees is super pricey (not recommended to use)
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Stayed 3 nights in Aug 2024

10/10 Excellent

ISHPREET SINGH, Petaling Jaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool for kids
Stayed 2 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a convenient position as close by there are many food options for you to choose from. Pool area was very nice and plenty of shaded seating around the pool. Breakfast was one of the best with many different food options available was truly top notch!! The only annoying thing was we did not have a verandah and faced the main street which we did not mind but were woken up every morning by the mosque at around 5-6 and the prayer was loud and went on for around an hour and we were on the top floor. So if you are a light sleeper get yourself a verandah and you'll be facing the pool and most probably not woken up early in the morning
Stayed 6 nights in Aug 2024

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if maybe a little dated, but everything is super clean and you can’t beat the views! For a solo business traveler it’s probably not the first choice, but for holiday or traveling with family it was a delight.
Stayed 2 nights in Aug 2024

6/10 Okay

Kamruj

Travelled with family and small children
Liked: Staff & service, amenities
Lovely staff members but definitely a dated hotel. Bathroom had what looked like water or mould stains in the upper corners and during a shower, the bathtub didn't drain fast enough compared to the water pressure which meant you were in a puddle while showering. The Pool and childrens play area was great but the beach portion was not good, alot of litter left on the sand and debris was floating in with a mix of natural and man-made sand, the fabric holding the man-made sand had not been removed which made this beach area look even worse. Good breakfast options and even a childrens corner buffet section.
Stayed 1 night in Aug 2024

10/10 Excellent

Ibrahim Nouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Kenichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel for leisure. Nice viewing from the room. Close to bus stop, restaurant and convenience store. I haven’t try this hotel’s breakfast. But I would try net time.
Stayed 1 night in Aug 2024

8/10 Good

Nazia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property where you can have fun for every age group
Stayed 4 nights in Apr 2024

4/10 Poor

Abdul Hay Akbar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the property and the experience was dismal. For a hotel under the Shangri-La umbrella the service was very disappointing. Rooms were dusty and dated (my kids were sneezing from the dust all the time). Hotel services were bad, food orders were always wrong, always overcharging despite having membership and the staff were barely helpful. In the 4/5 days we stayed there we only came across 2 friendly and helpful staff. Only nice thing about the hotel is the pool area and the access to the beach. It’s a pitty as the hotel has so much potential to be one of the best but unfortunately it will not be my in my list of options for my next visit.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and this is my 2nd time (: , will definitely come back again 😎
Stayed 5 nights in Jul 2024

6/10 Okay

Hiroki

Stayed 1 night in May 2024

10/10 Excellent

Wai Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Staycation
Good amenities and staffs were friendly. Spend 4 days at the beach and it was very relaxing.
Stayed 1 night in Jul 2024

4/10 Poor

Charmaine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was not as advertised and was not suitable for getting restful sleep. We were placed on the 2nd floor with a large diesel generator underneath our window. The window could not be opened but was not sealed shut properly, allowing the generator noise into the room. Towards the evening the smell of paint thinner entered our room and became progressively worse. On informing reception of these issues and requesting another room, we were told that the generator was to supplement the hotel's electricity supply due to it being an old building, and that management had decided to apply wood varnish to the surrounding areas and we could expect the smell to enter the rooms through the air conditioning. No solution was offered other than to check again the following morning for a room change, as no other rooms were available that evening. Based on this we checked out and stayed at an alternative hotel. We were not at all satisfied with the high noise level and the disregard for the health of guests inhaling varnish fumes.
Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Stayed 7 nights in Jul 2024

2/10 Terrible

Patricia

Travelled with family
Unhappy experience
I booked a room thinking that I would have breakfast provided as I paid 100ringgit more than the hotel’s quote for the same room type. But I was told that breakfast was not included on checking in. Secondly, though I am a regular user of hotels.com, I was made to wait for hours from 11.am to 2pm to get our rooms. My family was split between two floors. Very disappointed.
Stayed 2 nights in Jul 2024