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Novotel Gent Centrum

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Gent Centrum

Pool
Reception
Meeting facility
Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Room service
  • Pet-friendly
  • Laundry

Explore the area

Map
Hoogpoort 52, Ghent, 9000
  • Ghent Town Hall
    2 min walk
  • Tush
    1 min walk
  • Gent-Dampoort Bus Station
    17 min walk
  • Kortrijk (KJK-Kortrijk-Wevelgem Intl.)
    43 min drive

Room options

View all photos for Executive Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed (up to 2 adults & 2 children)

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed with Sofa bed (up to 2 adults & 2 children)

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed (up to 2 adults & 2 children)

Junior Suite, 1 Double Bed (up to 2 adults & 2 children) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Double Bed (up to 2 adults & 2 children)

  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed (up to 2 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed (up to 2 adults)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

B&B HOTEL Gent Centrum

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.6 out of 5, Wonderful, (683)
The price is €137
for 1 night
includes taxes & fees
1 Jan - 2 Jan
B&B HOTEL Gent Centrum

About this property

Novotel Gent Centrum

Ghent hotel in Ghent City Centre with fitness centre and sauna
This hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a conference centre and a business centre. Housekeeping is available on request.
Novotel Gent Centrum offers 117 accommodations with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with satellite channels and pay-per-view films.

This Ghent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Gent Centrum. During your stay, you're just a quick walk from Court of Ryhove. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Court of Ryhove and Ghent Town Hall
  • Pets welcome for a fee
Novotel Gent Centrum offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1808 square feet (168 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Novotel Gent Centrum.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:30 AM.
Novotel Gent Centrum has a restaurant on site.
Room service is available.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (EUR 9.90 per 24-hour period)

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (1,808 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Fee for wired Internet in public areas: EUR 9.90 per 24-hour period (rates may vary)
  • Nearby parking fee: EUR 30 per night (656 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Centrum Gent
Gent Centrum
Gent Novotel
Gent Novotel Centrum
Novotel Centrum Gent
Novotel Gent
Novotel Gent Centrum
Novotel Gent Centrum Ghent
Novotel Gent Centrum Hotel
Novotel Gent Centrum Hotel Ghent
Ghent Novotel
Novotel Ghent
Novotel Hotel Ghent
Novotel Gent Centrum Hotel
Novotel Gent Centrum Ghent
Novotel Gent Centrum Hotel Ghent

Novotel Gent Centrum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 1002 reviews" "
Rating 8 - Good. 458 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Claire

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darrell

Liked: Cleanliness, staff & service, room comfort
A nice stay, but a few items to address.
This was a nice hotel in the center of Ghent. Everything in the area was walkable (restaurants, attractions, convenience, etc.). I loved Ghent. My trip was during August so it was the high season for tourists. I would love to come back at a less busy time. The hotel was fine (clean, safe, etc.). The only real issue were the sink and shower drains. It took several minutes for them to drain. When showering you were basically standing in several inches of water. Disgusting! Same for the sink. The faucet couldn't be on for more than 15 second without the sink filling up with water. This place seriously needs to snake its drainage pipes.
Stayed 3 nights in Aug 2024

10/10 Excellent

marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, in center of Gent. As expected.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Eileen

Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff!
Stayed 3 nights in Jul 2024

6/10 Okay

Jared

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Centrally located hotel, great for getting around Ghent. Hotel is a big dated. Bathroom was a bit gross - grout was dirty & moldy, plumbing didn’t drain well and could smell sewer gas. Towels had an odd smell to them. Could’ve just been my room. Fine for a young guy, but I wouldn’t have been super thrilled if I was on holiday with a partner or something. Otherwise, room was spacious. Weird toilet and shower layouts though (in seperate rooms). Location was the best part of the hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement parfait au centre ; piscine extérieure (non chauffée mais agréable avec barrières de sécurité rénovées) ; petit-déjeuner buffet super complet (mention spéciale au chef du staff petit-déjeuner adorable !). Les chambres sont un peu fatiguées et pourraient bénéficier d'un petit rafraîchissement mais elles restent très confortables et agréables. Le personnel est extrêmement accuueillant et compétent !
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located for centre.
Stayed 1 night in Jul 2024

6/10 Okay

Colin

Disliked: Cleanliness, staff & service
Good location and value, but service not so good
This hotel was disappointing in a number of ways. The location is excellent, the value reasonable, and the staff friendly. and they tried to be helpful. But the condition of the room was less good than we expected. There was masking tape around one of the doors where it has recently been painted. Some of the furniture was quite faded, and of poor quality. And our room wasn't cleaned one of the two days we were there. The bed was made, but the towels weren't changed, the floor wasn't hoovered, and the tea/coffee wasn't refilled. It was fine, but I was suprised by these small failings.
Stayed 3 nights in Jun 2024

8/10 Good

Meng, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jun 2024

10/10 Excellent

Mozher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is in the centre of Ghent. It is 5 minutes walk to Ghent centre and the Historic hart of the city including the f amuse castle of Ghent. I would strongly commanded this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Very helpful!
Stayed 2 nights in Jun 2024

8/10 Good

Lewis

Business traveller
Stayed 1 night in Jun 2024

10/10 Excellent

PRASHANT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, clean rooms and friendly staff. Breakfast is good too...
Stayed 1 night in Apr 2024

2/10 Terrible

Helen

Travelled with group
Disliked: Staff & service
Intruder and unprofessional staff
I stayed 4 nights and on 3rd night I had an intruder enter my room at 8.45am. I immediately reported it to reception (Weil) was extremely unpleasant and dismissive, told me it was housekeeping without checking or why they would come to my room so early, then hung up on me. I called back to ask his name and said I wanted to file a complaint about the situation and against his attitude, he told me he never gets in trouble and to stop disturbing him from doing his job - who knew helping a guest deal with a situation was not in his job duties?? I finally got hold of the duty manager , Rodolfo at 11.30pm (this is how poorly staffed they are), he was nice enough to apologise but made excuses that he was on night shift and had to come in due to staff calling in sick, he had already done another night shift and had a family, sleep and admin he hadn't checked emails blabla (sounds like a Novotel problem not mine) and he would follow up with Weil and housekeeping then next morning and leave me with a report. I insisted Weil needed to apologise (he would be on morning shift when I checked out), Rodolfo agreed. Next morning I check out, it is Weil, he looks at me blankly when I asked for Rodofos report, I gave him my room number so he knew who I was, and he said Rodolfo didn't leave anything for me, so I asked for his apology, he said for what and walked away. Another guest was behind me and he went to serve her instead, ignoring me again. I have never had such shocking service!
Stayed 4 nights in May 2024

8/10 Good

EITEL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well located
Stayed 2 nights in Mar 2024

6/10 Okay

Wesley, Eindhoven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average property but very well located in the center. Walkable distancies to all of the attractions. Parking in the property that makes very convenient specially in this area.
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and safe
Stayed 1 night in Mar 2024

8/10 Good

Lorelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
The hotel has a perfect location for me. Its a 20 mins walk from the FLIX bus station. Its situated close to the center of Ghent. In front of the hotel are St Nicholas church, the Belfry of Ghent, St Bavos Cathedral. It is also close to a lot of restaurants and the canals. Eventhough the hotel is in the centrum area, its pretty quiet at night. The hotel staff are very welcoming. They allowed us to store our belongings before we checked in (came early than usual). The room we got is in the 4th floor (top floor), 1 queen bed and a sofa. Room is very spacious, rhey have a separate toilet and bath, which I find convenient. The only thing i can comment in the bathroom is that the bath tub is too deep. It would be hard for old guests to come in and out of the shower. They also provided coffee, tea, cola, beer and water in the room. Bed is very comfortable and the linens and pillow are of quality. Overall, my stay here is great. I wouldn't mind booking it again should I visit Ghent in my next travel.
Stayed 2 nights in Feb 2024

8/10 Good

Yolande

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Friendly staff
Stayed 3 nights in Jan 2024

8/10 Good

Beata

Stayed 3 nights in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for solo travellers
perfect location and amazing staff who go above and beyond. Very comfy and nice hotel in a breath taking spot.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je séjourne souvent dans cet hôtel et y suis toujours satisfaite. Très bon accueil ; meilleur petit-déjeuner de tous les Novotel) ; localisation au cœur de la ville et en été piscine extérieure ! Les chambres sont calmes et confortables bonne offre de chaînes TV/radio.
Stayed 1 night in Jan 2024