6/10 Okay
Audrey R.
20 Jan 2025
Disliked: Cleanliness
MLK Family Weekend
We were very disappointed with this rental for two reasons; no working fireplace and poor cleaning job done. If you advertise a home with 2 fireplaces and send an email with instructions how to use it, then I would expect to have a working fireplace! We stopped on our way to load up with wood for our ski weekend only to find out it was out of order. This should have been communicated to us before our arrival. Thid was one of the main reasons we wanted to rent this property!The cleaning crew did a terrible job by leaving the kitchen trash bucket full, as well as the recycling bin full of glass bottles & cans. While loading the frig we discovered a used container of ice cream and a half eaten bowl of ice cream with a spoon still in it. And in one of the bedrooms there was a dresser with clothes in it left behind by previous renters.Because of these inconveniences we had to start off our stay by calling Vacasa Management to log our list of complaints. We were told that someone would stop by to collect the trash but nobody ever came.They apologized for the non working fireplaces and clothes left behind. And I should also mention the LR sofa should be cleaned of all its stains. Someone should also check the dryer for a terrible odor left on laundered clothes.We have requested our cleraning fee be reimbursed so I'm curious to see how their customer service will handle our dissatisfaction. This property is over-rated and lacks many things. We will not be returning.
Audrey R.
Stayed 3 nights in Jan 2025