See all properties

Emerald Hotel

4.5 star property

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Emerald Hotel

View from property
Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels
Exterior
Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Gisborne Wine Centre
    ‪7 min walk‬
  • Tairawhiti Museum
    ‪8 min walk‬
  • Toihoukura School of Contemporary Art
    ‪10 min walk‬
  • Gisborne (GIS)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillow-top beds, desk, blackout curtains

Executive Apartment

  • Sleeps 5
  • 2 Single Beds

Similar properties

Front of property

Portside Hotel

Pool
Kitchen
Parking included
Free WiFi
4.5 out of 5, Wonderful, (387)
The price is €113
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Portside Hotel

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
A seasonal outdoor pool, a business centre and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe.
Emerald Hotel offers 49 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Emerald Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Te Tauihu Turanga Whakamana. Features include free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Steps from Te Tauihu Turanga Whakamana and 4 minutes on foot from Longbush Wines
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and a front desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:30 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 684 reviews" "
Rating 8 - Good. 250 out of 684 reviews" "
Rating 6 - Okay. 98 out of 684 reviews" "
Rating 4 - Poor. 42 out of 684 reviews" "
Rating 2 - Terrible. 19 out of 684 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Sage

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Stayed 1 night in Oct 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference. Still well run with friendly staff. The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls. The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it]. Would is use this hotel again - possibly but I might look for something better
Stayed 2 nights in Oct 2024

6/10 Okay

graham

Liked: Staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Oct 2024

6/10 Okay

Tiago

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Mohammed, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Sep 2024

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, property conditions & facilities
This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities
My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Delish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Stayed 3 nights in Sep 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

6/10 Okay

Dale

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Skylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

kirsty

Travelled with partner
Liked: Cleanliness, property conditions & facilities
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
Stayed 2 nights in Aug 2024

8/10 Good

Noeline

Travelled with family
Liked: Staff & service
It was fine
Stayed 1 night in Aug 2024

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I use to stay at this property many years ago, was always a stand out in every way. Sadly the property needs a lot of love. Buckets everywhere to catch rain on the ground floor. The rooms cleanliness is not good. Never seen a bathroom floor so dirty. Finger prints on tv. Washed cutlery before using. Hallway tables covered in dust. I would love to see this hotel come back to its own. 😔
Stayed 1 night in Aug 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Hotel is big ! And pigeons love the outdoor area near the pool . Rooms were nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay at Emerald Hotel. Staff were very helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the veiw Room was cosy spacious and warm Bed was comfortable Price was worth it Overall it was good Would highly recommend and would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 2 nights in Jul 2024

4/10 Poor

Vandna

Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, bonus lounge/dining room! pool is not heated so didn’t use
Stayed 3 nights in Jul 2024

8/10 Good

Ngarangi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Since the Emerald has had a new Manager they have been trying to do some fundamental maintenance and cleaning it is definitely improving and still needs more work but can't fault them for continuing to get the place in order as it is a big task. Well done Management
Stayed 1 night in Jun 2024

10/10 Excellent

Kihirini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good room with great view.
Stayed 2 nights in Jun 2024

10/10 Excellent

matthew

Stayed 1 night in Jun 2024