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Buchanan Arms Hotel & Leisure, Sure Hotel Collection

3.0 star property

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Photo gallery for Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Boating
Bar (on property)
Reception
Exterior
Pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry
  • Breakfast available
  • Housekeeping

Explore the area

Map
22 Main Street, Drymen, Loch Lomond, Drymen, Scotland, G63 0BQ
  • Loch Lomond and The Trossachs National Park
    ‪3 min drive‬
  • Glengoyne Distillery
    ‪10 min drive‬
  • Balloch Castle
    ‪12 min drive‬
  • Glasgow (GLA-Glasgow Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed) | Hypo-allergenic bedding, in-room safe, individually decorated

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, individually decorated

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Hotel with free parking, near Loch Lomond and The Trossachs National Park
This smoke-free hotel features a restaurant, a health club and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning. Housekeeping is available on request.
Buchanan Arms Hotel & Leisure, Sure Hotel Collection offers 52 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 3-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Buchanan Arms Hotel & Leisure, Sure Hotel Collection. During your stay, you're just a quick walk from Rob Roy Way - South. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Modern European cuisine while dining at Salmon Leap Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Rob Roy Way - South and a 3-minute drive from Loch Lomond and The Trossachs National Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A health club, a terrace, and a garden are also featured at Buchanan Arms Hotel & Leisure, Sure Hotel Collection. Limited free parking is available on a first-come, first-served basis.

This Drymen hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 7:30 AM to 9:30 AM.
Salmon Leap Restaurant – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner.
The Conservatory – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
The Snug Bar – This bar only serves light fare.
Late-night fare is available from room service (during limited hours).

Languages

English, Hindi, Italian

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 12.50 for adults and GBP 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Salmon Leap Restaurant
  • The Conservatory
  • The Snug Bar

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 3-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 2:00 AM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 12.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Buchanan Arms Hotel Spa

Buchanan Arms Hotel & Leisure, Sure Hotel Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 272 out of 770 reviews
Rating 8 - Good. 276 out of 770 reviews
Rating 6 - Okay. 132 out of 770 reviews
Rating 4 - Poor. 64 out of 770 reviews
Rating 2 - Terrible. 26 out of 770 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helena

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Gemma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Massive decline from previous stays.
My husband and I have stayed at Buchanan arms a number of times as a couple, we booked a return stay with our baby and the entire stay was a massive let down . Check in was fine and the girl was lovely and welcoming, our room was clean and spacious and nice and warm. Unfortunately that’s where the positives ended. Our room was right after the lounge area, so we not only heard every single time anyone used the public toilet/hand dryers, but the live singer who was on until after 11pm in the lounge was so loud it made it impossible for us to get our baby to settle for bed. I specifically phoned ahead of our visit to say we were bringing her with us so I thought this would have been taken into consideration when dealing with room allocations and expected a quieter more peaceful area of the hotel. Our awful nights sleep was further interrupted when the fire alarm went off twice at 7am in the morning waking our already grumpy and overtired baby. Not exactly the relaxing stay we had hoped for!! We hadn’t made a reservation for dinner but went down on the off chance that there would be space for us. The attitude from the man in the restaurant was disgusting. He was very dismissive and basically told us to go away when we said that we hadn’t made a reservation. I understand we should have booked a table in advance but his attitude and the way he spoke to us was horrible and extremely uncalled for.
Stayed 1 night in Nov 2024

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, no comments to make
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Hotel was very tired,in the rooms, social areas & leisure area. Had to change room due to unclean room. Service was awful in the restaurant & bar. Staff were friendly & working hard, but just was far too few for a busy hotel. Was very disappointing stay. Hotel has great potential if updated & more staff taken on.
Stayed 2 nights in Nov 2024

8/10 Good

Lea-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Enjoyed the leisure facilities, large bedroom with 3 windows (room 37) but hotel was very short staffed particularly at breakfast and trying to order a drink from the bar. Don't see us going back.
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Business traveller
Stayed 1 night in Oct 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities
My room was clean nice towels. Very good value. Perhaps in need of redecoration as sone arras a wee bit shabby. Staff pleasant.
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Stayed 1 night in Sep 2024

6/10 Okay

Craig

Stayed 1 night in Aug 2024

6/10 Okay

Harry

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Thomas

Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and sauna was amazing
Stayed 1 night in Sep 2024

2/10 Terrible

Nicola

Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the staff and the food are all exceptional 👌
Stayed 3 nights in Aug 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness
We liked the comfy room and the use of the pool and sauna. Location was also good
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little bit outdated, but that gave also a nice atmosphere. Bit back in time, i did not mind. The friendliness of the people who work there stood out. I did feel really welcome. The room was spacious and clean. In the bathroom the ceiling needed a paint.
Stayed 1 night in Aug 2024

10/10 Excellent

Alex, Herndon

Travelled with family
Liked: Property conditions & facilities
Nice room convenient to West Highland Way!
Stayed 1 night in Aug 2024

6/10 Okay

Craig

Stayed 1 night in Aug 2024

4/10 Poor

Jenny, Inver Grove Heights

Travelled with group
Disliked: Property conditions & facilities
This hotel was a convenient stop along the West Highland Way hiking trail. The staff was friendly, but not all that helpful. The check in staff should have told us upon checking in that there was going to be live music until 11:00 just below our room. We were jet lagged and wanted to sleep early, and the music went for 3 hours. The toilet and sink were not working properly, even with someone coming to service them. The carpet in the room was not clean, most likely mud from someone’s hiking boots. The manager, upon our request, did take care of our breakfast for our trouble, which was nice.
Stayed 1 night in Aug 2024

8/10 Good

Darryl, Baulkham Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an historic hotel requiring ongoing love and maintenance. It had an old world feel, although finding some rooms was a bit like a rabbit warren. The restaurant and bar served comfortable food.
Stayed 1 night in May 2024

8/10 Good

Lynda

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, good dinner, room needed a bit of TLC but good value for money
Stayed 1 night in Aug 2024

8/10 Good

joanne

Stayed 1 night in Aug 2024

8/10 Good

chris

Liked: Cleanliness, staff & service
All was good, food was excellent in the dining room, wifi was very poor.
Stayed 2 nights in Aug 2024

6/10 Okay

Sally

Disliked: Staff & service, property conditions & facilities
The property is old and rather run down, and we had substantial mould in one of the bathrooms. Paint is peeling in many places and left flaking on the carpets in corridors and rooms. It's a great property that needs to be looked after better.
Stayed 2 nights in Aug 2024