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Crowne Plaza Surfers Paradise by IHG

4.5 star property

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Photo gallery for Crowne Plaza Surfers Paradise by IHG

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Reception
Exterior
Exterior
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • Breakfast available
  • Bar
  • Pool
  • Parking available

Explore the area

Map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Broadbeach Beach
    ‪6 min walk‬
  • Broadbeach Bowls Club
    ‪7 min walk‬
  • Gold Coast Convention and Exhibition Centre
    ‪16 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 46 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room

  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (High Floor)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Ocean View

  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Ocean View

  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Ocean View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Pool View

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds (Low Floor)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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4.3 out of 5, Excellent, (1007)
The price is €106
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includes taxes & fees
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About this property

Crowne Plaza Surfers Paradise by IHG

Luxury hotel with bars/lounges and fitness centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with espresso makers and a safe. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crowne Plaza Surfers Paradise by IHG's great beach location. During your stay, you're just a quick walk from Cascade Gardens. You'll find features such as free WiFi in public areas, plus 2 bars and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy pool views while dining at Relish Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Gold Coast Convention and Exhibition Centre and a few minutes from The Star Gold Coast
  • Airport shuttle service available for a fee
As a guest of Crowne Plaza Surfers Paradise by IHG, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Relish Restaurant – Overlooking the pool, this bar serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (AUD 20 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Relish Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.00 for adults and from AUD 19.50 for children
  • Self-parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1025 reviews
Rating 8 - Good. 254 out of 1025 reviews
Rating 6 - Okay. 96 out of 1025 reviews
Rating 4 - Poor. 37 out of 1025 reviews
Rating 2 - Terrible. 39 out of 1025 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amal

Stayed 3 nights in Nov 2024

10/10 Excellent

Ravish

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay,
Stayed 2 nights in Nov 2024

10/10 Excellent

Jill

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly staff, well equipped and very clean. Love the pool!
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel with very friendly and accommodating staff.
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Liked: Cleanliness
Disliked: Staff & service
More staff required to work in little coffee shop as wait for service was too long
Stayed 1 night in Nov 2024

10/10 Excellent

Soroush

Nice hotel
Stayed 14 nights in Nov 2024

6/10 Okay

Andrew

Travelled with family
Liked: Property conditions & facilities, room comfort
It’s a great place to stay. Just circumstances didn’t go our way. Rainy weekend so it was a shame the spa was out of order. The room wifi was flaky. There wasn’t enough staff on at breakfast time so buffet was frequently out of food and utensils. All first world problems. Just calling them out as it’s the little things you want a hotel to get right to make it a great stay and worthy of its 4 star rating.
Stayed 1 night in Nov 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Peter

Stayed 4 nights in Nov 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was excellent.
Stayed 1 night in Nov 2024

2/10 Terrible

Carol

Nothing
Stayed 1 night in Nov 2024

10/10 Excellent

Sheila, Fredericton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2024

6/10 Okay

Nick

Travelled with family, Business traveller
Liked: Staff & service
It seems cleanliness and maintenance is not a high priority. For a property this expensive one would assume to have a higher quality stay. The aircon in our room quit working every night in the middle of the night which made very hot and miserable sleep. It was visible that other things weren’t kept up with either. The upside, the staff is very friendly and helpful. It’s still a decent place to stay, but not worth the $$$$.
Stayed 1 night in Nov 2024

10/10 Excellent

Milarose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff efficiency set this hotel apart. Erika at the reception has welcomed us so warmly and made our stay 5-star. Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Nov 2024

6/10 Okay

Wenting

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience with you guys was so easy, and the customer service and attention to detail was second to none. I will be back, and i will definitely be recommending you to everybody. Thank you for an amazing birthday weekend
Stayed 1 night in Nov 2024

8/10 Good

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
For the cost, I wasn’t that impressed. Would stay elsewhere
Stayed 2 nights in Oct 2024

2/10 Terrible

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we saw the horrible Standard room we were offered and the mould in the shower we complained. We were taken to see an upgraded room that was dearer which was supposed to have been refurbished as it had been used by people who had Covid but the bathroom had not been touched and again there was mould in the shower. The Manager agreed that we did not have to stay and that our money would be refundid, which it was thank you.
Stayed 3 nights in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Stayed 1 night in Nov 2024

10/10 Excellent

Ruffeale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right out the front is light rail public transport.
Stayed 1 night in Nov 2024

10/10 Excellent

Nair Vivek, tarneit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property in terms of service , cleanliness and connectivity to surfers paradise due to the tram stop near by. The staff is very friendly and supportive. Highly recommeded.
Stayed 4 nights in Nov 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness
Cannot complain about the rooms, large bathrooms, TV’s and balcony's. Buffet Breakfast we had to wait for 10 minutes as they were running late. Maybe short staffed? One staff member was straightening pool furniture when they should had been helping with breakfast set up. The buffet hot food is pretty basic and bland. Scrambled eggs and sausages were less than ‘truck stop’ quality but the cereal options and fruit salad was varied and fresh. We experienced a wait of 15 minutes to contact room service for in room dining due to ‘lack of staff’ which was very inconvenient and disappointing, more staff please as that is why we stay here for customer service. We even tried ringing the external number but no one answered at reception, the bar, restaurant or room service. Sadly after 3 times staying here, it will be our last as customer service and attention to detail doesn’t equal our expectation when a good view can be found in many other accommodations.
Stayed 2 nights in Nov 2024