See all properties

Crystal Bay on the Broadwater

3.5 star property
VIP Access

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crystal Bay on the Broadwater

Balcony
Apartment, 3 Bedrooms | Individually decorated, individually furnished, blackout curtains
Apartment, 3 Bedrooms | Beach/ocean view
Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Washer
  • Barbecue grill
  • Air conditioning

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Broadwater Parklands
    ‪14 min walk‬
  • Gold Coast Aquatic Centre
    ‪16 min walk‬
  • Australia Fair Shopping Centre
    ‪4 min drive‬
  • Southport, QLD (SHQ-Gold Coast Heliport)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Deluxe Apartment, 3 Bedrooms

  • 110 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 2 Bedrooms, Garden View

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Traditional Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Executive Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area | 32-inch LCD TV with cable channels, TV

1 Bedroom Deluxe Apartment

  • 92 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Economy Apartment, 1 Bedroom

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 2 Bedrooms

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms | Individually decorated, individually furnished, blackout curtains

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Standard Two Bedroom Apartment

  • 72 sq m
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living room | 32-inch LCD TV with cable channels, TV

Apartment, 1 Bedroom, Garden View

  • 72 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 273 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 3 Bedrooms

  • 109 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for Deluxe Three Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Deluxe Three Bedroom Apartment

  • Sleeps 6
  • 3 Queen Beds

View all photos for One Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe 1-bed Room

Individually decorated, individually furnished, blackout curtains

Deluxe 1-bed Room

  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

View all photos for Three Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Three Bedroom Apartment

  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Two Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Standard Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 1+1 Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Two Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Penthouse

Individually decorated, individually furnished, blackout curtains

Penthouse

  • Sleeps 7
  • 2 Single Beds, 1 King Bed and 1 Queen Bed

View all photos for Deluxe Two Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Deluxe Two Bedroom Apartment

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard 1+1 Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Standard 1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Two Bedroom Apartment

Individually decorated, individually furnished, blackout curtains

Executive Two Bedroom Apartment

  • Sleeps 5
  • 2 Single Beds and 1 Queen Bed

Family One-Bedroom Apartment

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

Similar properties

Pool

Harbour Quays Apartments

Pool
Kitchen
Washer
Parking included
4.6 out of 5, Wonderful, (76)
The price is €170
for 1 apartment
includes taxes & fees
4 Feb - 5 Feb
Harbour Quays Apartments

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
This smoke-free aparthotel features an outdoor pool, a fitness centre and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, laundry facilities and free newspapers. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystal Bay on the Broadwater. During your stay, you'll be within walking distance of Broadwater Parklands. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable aparthotel has 52 apartments over 14 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, laundry facilities and a lift
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Chevron Renaissance and 7 minutes from Cavill Avenue
  • Airport shuttle service available for a fee
As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, Access to hot tub, a sauna, and a fitness centre. WiFi is free in public spaces. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Crystal Bay on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

Languages

English

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Car hire
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • In-room accessibility
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 790 reviews" "
Rating 8 - Good. 298 out of 790 reviews" "
Rating 6 - Okay. 58 out of 790 reviews" "
Rating 4 - Poor. 17 out of 790 reviews" "
Rating 2 - Terrible. 8 out of 790 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing. The rooms were a great size.
Stayed 8 nights in Oct 2024

10/10 Excellent

Johannes

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a pleasure to stay at this motel/hotel the fusiliers were in a good condition Thank you for staying at the Crystal beach hotel
Stayed 3 nights in Oct 2024

6/10 Okay

Georgia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
poor communication from staff. Bed was comfy with clean linen, however the room overall was rundown and mould present
Stayed 1 night in Oct 2024

8/10 Good

Rachel

Liked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Vaughn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff around
Stayed 3 nights in Oct 2024

10/10 Excellent

Kyle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean, lovely views and friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, room comfort
Out of the hustle and bustle of surfers paradise great for families beautiful view of the broadwater rooms are comfortable with everything you need staff are great we really enjoyed our stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, amenities, room comfort
Stayed here for business, great spot will definitely stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A lovely family holiday spot. We look forward to returning.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lynell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
FRIENDLESS ON ARRIVAL SECURITY BEDROOM OVERLOOKING BROADWATER VERY COMFORTABLE UNIT
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and pet friendly
Stayed 5 nights in Aug 2024

6/10 Okay

Joanne

Travelled with partner
Only complaint / suggestion is the trim on the bottom of the shower door needs replacing . It was filthy and mouldy . Bunnings sells it by the metre . Easy to cut to size and replace . The moths were a concern too !
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean unit with comfortable beds, great location with excellent pool/table tennis. Friendly staff. Great food options near by.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda

Liked: Room comfort
Majestic .
Ladies at reception are super approachable . This hotel has a luggage trolley for use which is salubrious when travelling with the family . recommend this property .
Stayed 1 night in Jul 2024

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Pauline

Great views plenty of space great for families
Stayed 1 night in Jul 2024

10/10 Excellent

YIU CHI PAUL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Crystal Bay Resort for 5 nights as a family of four (with two children aged 8 and 12) and had an absolutely wonderful experience. The communication and service were excellent from the moment we booked until we checked out. Our apartment on level 8 had a beautiful view facing the water, which we enjoyed every day. The self-contained apartment was functional and had everything we needed for a comfortable stay. One of the highlights for us was the convenient location. With a bus stop right next to the property, we had easy access to Sea World and downtown Gold Coast, making our decision to not hire a car an excellent one. The frequent and easy public transportation saved us the hassle of driving and parking. Our family made full use of the resort’s amenities. The pool, spa, and sauna were fantastic for relaxing, and the kids especially loved playing table tennis. The overall atmosphere was friendly and welcoming, making our stay even more enjoyable. We highly recommend Crystal Bay Resort for families looking for a great place to stay in the Gold Coast!
Stayed 5 nights in Jul 2024

6/10 Okay

Deborah

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location & views were great. But it was very disappointing as we had the Penthouse apartment & the kitchen needed a thorough clean. The Cooktop & rangehood had food splatter & was covered in grease residue. Food splatter on the walls. There were ant trails on a bench in one of the bedrooms with ants in the bed also socks left behind & food scraps behind a chair in the bedroom from a previous guest. This is the 3rd time we have stayed here in different apartments so I wouldn't spend the extra money on a Penthouse apartment.
Stayed 4 nights in Jul 2024

10/10 Excellent

karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would go back no worries staff always greeting you with a hello and a chat , the pool man he was so lovely, cant complain really enjoyed
Stayed 4 nights in Jun 2024

6/10 Okay

Matt

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately the plates and bowls had food on them, cupboards throughout were dirty. Door handle to bathroom was falling off. The shower head was broken . The cabling to tv trunking was hanging off the wall, holes in wall behind bedroom door. There was also a problem with plumbing pipes banging through out the night/ early morning , i believe its called water hammer. Good view and comfortable bed.
Stayed 6 nights in Jun 2024