4/10 Poor
Sonki
Travelled with partner
14 Jan 2025
Liked: Cleanliness, amenities
This is supposed to be a 5-star resort and Expedia VIP Access hotel, which is the main reason I chose this hotel. But I was extremely disappointed. First of all rooms at this place are forced to keep AC at 22C (72F) or higher which is unheard of. We were super hot in the room yet could not make it colder. To make matters worse, the AC turns off automatically after several hours. We woke up hot and sweaty in the middle of the night and had to turn the AC back on. No hotel I’ve ever stayed at had these ridiculous AC issues. If I had known about this beforehand, I would’ve never stayed there. Furthermore, the blinds don’t cover the windows, so it was impossible to continue sleeping once the sun came up as the room was bright. Also, my messages to the hotel via Expedia were never reported to. And the phone in the room couldn’t dial the front desk. So basically we had zero communication with the front desk. Moreover, this hotel is an Expedia VIP Access hotel, but the staff knew nothing about that nor seemed to care. No upgrade, early check in, nor late check out. Their 10am mandatory check out is terrible. Expedia needs to do a better job in designating VIP Access hotels and making sure those hotels follow through on the benefits advertised.
Sonki
Stayed 2 nights in Jan 2025