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Turtle Beach Resort

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Turtle Beach Resort

Property amenity
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
Water park

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping
  • Gym
  • Bar
  • Pool

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Nobby Beach
    11 min walk
  • Pacific Fair Shopping Centre
    2 min drive
  • Kurrawa Beach
    3 min drive
  • Surfers Paradise, QLD (SFP)
    14 min drive

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

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4.0 out of 5, Very good, (1006)
The price is €207
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools
This smoke-free hotel features 4 outdoor pools, free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Turtle Beach Resort offers 141 accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Turtle Beach Resort. During your stay, you'll be within walking distance of Putt Putt Golf Mermaid Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Fresh and Tasty, a café that serves local cuisine
  • Cooked-to-order breakfast offered for a fee
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Services include a children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the pool and the family-friendly amenities
  • 11 minutes by foot from Putt Putt Golf Mermaid Beach and a 2-minute drive from Pacific Fair Shopping Centre
  • Airport, theme park and local-area shuttle service available for a fee
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Fresh and Tasty – This café specialises in local cuisine and only serves lunch.
Deck Resturant and Bar – This poolside restaurant specialises in pizza and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 370 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

kirsty

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
Stayed 7 nights in Sep 2024

10/10 Excellent

Tegan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Taneesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Stayed 10 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place for a young family. Friendly staff & plenty to do.
Stayed 5 nights in Sep 2024

6/10 Okay

Michael

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great facilities for kids but very dirty rooms and you had to pay for soap and toilet paper when you run out.
Stayed 4 nights in Sep 2024

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place for families. Clean, geeat rooms and facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Emil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms and common areas. Excellent facilities geared towards family with young kids. Staff were amazing. Only gotcha are the stairs so dont pack heavy and you'll be fine.
Stayed 1 night in Aug 2024

8/10 Good

Garratt

Liked: Staff & service
Great amenities, unfortunately construction on the road puts a dampener on the trip. Great old motel. Probably a bit overpriced for 90’s styling.
Stayed 6 nights in Aug 2024

6/10 Okay

Bridget

Travelled with family and small children
The property is in a great spot for transport, beach and has shops nearby for supplies. The property is tired and needs updating. Or water was luke warm during our stay. Our kitchen was not fully equipped which made it difficult for us. The television services are very basic with no instructions regarding channels etc. The resort is quite dark lots of greenery but that blocks out a lot of light. We enjoyed aspects of the place but were not overly impressed.
Stayed 6 nights in Jul 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Beach
Very roomy. We there there for a Lawn Bowls tournament. Club 200 metres away. Appeared to be an excellent stay for families.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
I would definitely recommend this accommodation to family groups. Not great for couples as there are kids everywhere. So can be loud at times. Great for kids and lots for them to do.
Stayed 6 nights in Aug 2024

8/10 Good

Darren Michael

Travelled with partner
Close to shops beach and Main Street easy bus stops and nice food
Stayed 7 nights in Aug 2024

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2night Staycation
Had an awesome stay, check in was a breeze and the women at the counter was very smiley, warm & welcoming. Disliked the stairwell on arrival especially when you have kids and all the extra belongings you have to bring for them dragging those up the staircase was a nightmare. Our superior two bedroom apartment was very spacious tidy, clean and had everything we needed. Loved the different swimming areas kids had a blast at splash zone and all the free activities and movies how amazing it is for children. We’d definitely be back in the future. Thank you again for having us :)
Fun in the sun :)
Stayed 2 nights in Aug 2024

8/10 Good

jamie

Travelled with partner
Liked: Staff & service
Great place for kids, room was a little tired and dated
Stayed 8 nights in Jul 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough time for everything
It was pretty amazing, i feel like one weekend was just not enough time! So much to do.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kerri

Stayed 6 nights in Jul 2024

10/10 Excellent

Brenton

Splash park is awesome
Stayed 5 nights in Jul 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a family we enjoyed the pool, slide and spa. We enjoyed the ability to cater for ourselves and have some space to relax.
Stayed 6 nights in Jun 2024

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous for the kids. Room was in need of a soft refurb. Though was good considering the age of the property. We will return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids
Good location, close to woolies metro and bus stops, great car parking, good place to explore the Gold Coast. Splash park and pools keep the kids entertained for hours.
Stayed 5 nights in Jun 2024

8/10 Good

Adam Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2024