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Sure Hotel by Best Western Center

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sure Hotel by Best Western Center

Family Room, Multiple Beds, Non Smoking (with Sofabed) | Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds
Front of property
View from property
Exterior
Dining

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Stora Badhusgatan 28, Gothenburg, 411 21
  • Kungsgatan
    2 min walk
  • Fish Market
    5 min walk
  • The Iron Square
    5 min walk
  • Gothenburg (GOT-Landvetter)
    25 min drive

Room options

View all photos for Economy Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds

Economy Room, 1 Double Bed, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Double Bed, Non Smoking

  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Family Room, Multiple Beds, Non Smoking (with Sofabed) | Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Single Beds, Non Smoking

  • 20.0 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Hypo-allergenic bedding, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Single Bed, Non Smoking

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Room

Sure Hotel by Best Western Allen

Breakfast included
Pet-friendly
Free WiFi
Parking available
3.8 out of 5, Good, (1009)
The price is €66
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sure Hotel by Best Western Allen

About this property

Sure Hotel by Best Western Center

Waterfront Gothenburg hotel in Gothenburg City Center with free breakfast
A snack bar/deli, self parking and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sure Hotel by Best Western Center offers 55 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they enjoy the helpful staff at Sure Hotel by Best Western Center. During your stay, you're just a quick walk from Kungsgatan. Free breakfast, free WiFi in public areas and a snack bar/deli are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of The Avenue and Nordstan Shopping Center
  • Pets welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at the eco-certified Sure Hotel by Best Western Center. Parking is available for a fee.

This 3-star Gothenburg hotel is smoke free.

Guests are served a free buffet breakfast daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (SEK 200 per day)
  • Street parking available
  • Parking on site (SEK 200 per day)
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: SEK 250 per pet, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for SEK 0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: SEK 200 per day
  • Nearby parking fee: SEK 200 per day (66 ft away)
  • Pet fee: SEK 250 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: SEK 0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Property is also known as

Comfort City Center
Comfort City Center Gothenburg
Comfort City Center Hotel
Comfort City Hotel
Comfort Hotel Center
Comfort Hotel City
Sure Hotel Best Western Center Gothenburg
Comfort Hotel City Center Gothenburg
Hotel City Comfort
Comfort Hotel City Gothenburg
Comfort Hotel Gothenburg
Center Hotel Gothenburg
Center Gothenburg
Sure Best Western Center Gothenburg
Sure Hotel Center Gothenburg
Sure By Best Center Gothenburg
Sure Hotel by Best Western Center Hotel
Sure Hotel by Best Western Center Gothenburg
Sure Hotel by Best Western Center Hotel Gothenburg

Sure Hotel by Best Western Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 288 out of 1009 reviews" "
Rating 8 - Good. 387 out of 1009 reviews" "
Rating 6 - Okay. 206 out of 1009 reviews" "
Rating 4 - Poor. 81 out of 1009 reviews" "
Rating 2 - Terrible. 47 out of 1009 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laufey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked great for us
Stayed 1 night in Aug 2024

8/10 Good

Bin

Liked: Cleanliness, staff & service, amenities
Location is decent, a few buses and tram is 5 min walk, two stops from central train station. staffs are nice and friendly. But the whole building is kinda old, water drains very slow in the sink, maybe is to build pluming issue, and the towels are old and smell bad. I am in the non smoking room, but I smell the sole in the morning, probably the as from nearby room.
Stayed 2 nights in Jun 2024

6/10 Okay

Carina

Travelled with group
.
Stayed 1 night in Apr 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great but doesn’t look like the pictures! Staff were amazing and the breakfasts were good, however felt a little deceived by the room pics. It’s not as up to date and modern as it looks, maybe this was just our room, I’m not sure! Very clean and comfortable so I can’t really complain. Only thing is that the walk in-shower we had didn’t have a tilted tray so the whole floor ended up wet. I would recommend if you are going to Sweden for a few nights and won’t be in the room for very long- but good value for money and overall a good experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Arne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little hotel. Super staff, and good value. Just perfect for some workdays in Gøteborg. Sleeping and a little work in the room and common space.
Stayed 3 nights in Jan 2024

8/10 Good

darren

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel was ideally placed for what we needed to do close to center and ferry ports and tram access. Staff were very good
Stayed 3 nights in Aug 2023

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back in Göteborg!
Great hotel experience that fit my needs.
Stayed 2 nights in Jul 2023

10/10 Excellent

Samuel

Stayed 1 night in Jul 2023

10/10 Excellent

Bernadette

Stayed 2 nights in Apr 2023

10/10 Excellent

Alexander

Stayed 1 night in Jul 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. The staff were so nice and helpful! The room was small and clean. It worked well for us
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location with misleading parking situation
Good and central stay. A bit noisy both from passing trams as well as the room above as we could hear them walking upstairs. The parking however, there is no parking with the hotel, but rather a public paid parking across the street. Even the person in the reception wondered why it keeps saying the hotel has parking when it does not. As for the suggestion that it would be 100-200 SEK/day, that's just not true. We ended up paying 600 SEK for 1½ day.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel (rooms are a bit older, but nice), excellent breakfast. Coffe and cookies during the day are great idea.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Mir Abdullah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Lasse

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Probably the worst room possible
We booked a room with two extra beds for our two kids. The room had a street view. First of all, there is no ventilation what so ever in the room, so the room was really hot. To reduce the temperature, the window needs to be opened against the very heavily trafficked street ( including the tram) The street was also heavily trafficked by drunk people at the night who shouted right in to the room. We didn’t manage to close the windows until in the morning when we realized it was not mounted correctly - and you had to push it to the side before closing it. The bed was lumpy and the pillows felt like they had a few years of use behind them. Overall I didn’t get more than maybe four hours of really bad sleep before driving to the ferry. There are no affordable parking spots in the vicinity. The upside was the staff who was very helpful at breakfast (breakfast was more than ok) and checkin - although you can’t get more than one key for your room (it’s the old type with the holes in it). Although being very close to the port - I will not choose this hotel again ever, and the hotel is probably the worst three star hotel I have visited.
Stayed 1 night in Jul 2021

10/10 Excellent

YUK LING

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
So wierd place
First of all the hotel does not even have the name on the wall. I was confused and walked around the whole building 2 times before i finally enter and asked for directions. The answer i got was "We belong to a larger corporate, thats why we don´t have the right name on the wall.." Okay? I don´t see that logic in that at all.. Room was clean but you hear people from both your own floor and above you. Breakfast was okay, but in total silence and so cold i considered get my jacket. But here is the wierdest part. They have opposite keys. So i opened my door and went in. But the door does not lock after you enter. I found out in the morning that i had been sleeping with an unlocked door all night... So yes, i was in a hurry and took something cheap. But this was a little bit to much for me. Not staying here anymore and i recommend you to not do it aswell.
Stayed 1 night in Jan 2021

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À nice stay in every way.
Stayed 9 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed in single room. great value for price. upsides: modern rooms w good curtains, inviting lobby w coffee and juice. Downsides: hardwood floors so you easily hear the people above you. Old pipes which squeak. Great place for 1 or 2 nights.
Stayed 1 night in Oct 2020

4/10 Poor

Jesper

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not as advertiesed. It was like sleeping in a small box.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient hotell with good buffet breakfast. Room (and bathroom) was very small for a double though.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020

8/10 Good

Rannveig Edda

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good location but ...
The breakfast is good and guests have access to tea, coffee, fruit and other snacks 24/7. The cleaning could be better, there were bits and peases on the floor when I moved in, as well as under everything.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
First, the hotel name is completely wrong, it is no longer known by this name. There is no signage whatsoever to indicate this a Best Western Hotel. Therefore if walking to hotel late at night, you may have problems finding it. I did. The hotel is undergoing some repairs, the stairs from reception to my room had stains all over them. And the lift was also out-of-order. Good points: Breakfast fautless, buffet style, lots of choice. Room, clean, warm and most importantly, a very comfortable bed. Staff, my rating of this hotel would have been significantly worse if the staff had matched the condition and difficulty of finnding the hotel. However they were excellent 10/10 A1 etc. The receptionist who greeted me late on 10/1/20 deserves a lot of praise. Not for the check-in, but for her kindness at around 0230 when I received some tragic news. If you read these reviews Best Western, you have an absolute star working for you. Please pass on my sincere gratitude.
Stayed 1 night in Jan 2020