Serrazul Hotel Distributed by Intercity

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Serrazul Hotel Distributed by Intercity

Indoor pool, pool loungers
Fireplace
Reception hall
Reception
Terrace/patio

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking available
  • Room service
  • Breakfast included

Explore the area

Map
Rua Garibaldi, 152, Centro, Gramado, RS, 95670-000
  • Gramado Central Avenue
    1 min walk
  • Gramado City Hall
    1 min walk
  • Gramado Covered Street
    2 min walk
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    86 min drive

Room options

Apartamento

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 3 Single Beds

Superior Suite

  • 36 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Double Sofa Bed

Suite

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

Suíte Vista

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

Apartamento Vista

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 3 Single Beds

Suite

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite Superior With Garden View

  • Sleeps 2
  • 1 Double Bed

Apartment

  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

Apartment With View

  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

Suite Superior

  • Sleeps 2
  • 1 Double Bed

Similar properties

About this property

Serrazul Hotel Distributed by Intercity

Family-friendly Gramado hotel in Gramado City Centre with free breakfast
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Serrazul Hotel Distributed by Intercity offers 152 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, dressing gowns, bidets and hairdryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us they can't get enough of Serrazul Hotel Distributed by Intercity's great location. During your stay, you're just a quick walk from Gramado Covered Street. Free breakfast, free WiFi in public areas and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gramado Covered Street and Gramado Central Avenue
Serrazul Hotel Distributed by Intercity offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A complimentary children's club, an arcade/games room, and tour/ticket assistance are also featured at the family-friendly Serrazul Hotel Distributed by Intercity. For a fee, parking is available.

This 4-star Gramado hotel is smoke free.

Guests are served a free buffet breakfast daily from 8 AM to 10:30 AM.
Serrazul Hotel Distributed by Intercity has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (BRL 44 per day)

Food and drink

  • Free buffet breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free children's club
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests are recommended to download the property's Orange mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 3.13 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: BRL 44 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Orange mobile app before check-in.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Serrazul Hotel Gramado
Serrazul Hotel
Serrazul Gramado
Serrazul
Serrazul Hotel
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado

Serrazul Hotel Distributed by Intercity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 567 out of 824 reviews" "
Rating 8 - Good. 198 out of 824 reviews" "
Rating 6 - Okay. 42 out of 824 reviews" "
Rating 4 - Poor. 8 out of 824 reviews" "
Rating 2 - Terrible. 9 out of 824 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, modern
Stayed 2 nights in Aug 2024

8/10 Good

Ana Maria

Stayed 1 night in Jul 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
A premium location and property in the heart of a beautiful city. Although there were renovations happening, and this included some construction noise and mess, it was easy to overlook the inconvenience.
Stayed 1 night in Mar 2024

10/10 Excellent

Keila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejia
Everything was great. Just noisy because of their construction but the hotel is great!
Stayed 4 nights in Mar 2024

10/10 Excellent

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização Perfeita
Atendimento excelente. Café da manhã perfeito. O Hotel é antigo e está em obras, mas não atrapalhou a estadia. Localizado no coração de Gramado onde é possível passear e ir a bons restaurantes a pé.
Stayed 1 night in Feb 2024

10/10 Excellent

carlos roberto

Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea Luciana, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Francisco, Sao Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and wonderful service.
Stayed 2 nights in Apr 2023

10/10 Excellent

Adriana

Stayed 1 night in Dec 2022

8/10 Good

Kennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Carlos

Travelled with family
Liked: Staff & service
Family vacations
Beautiful hotel, rooms and bathrooms to old, vacuum is to loud.food is great, nobody speaks English.
Stayed 2 nights in Sep 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiencia, hotel muito bem localizado, ótimas áreas de lazer, limpo e pessoal com atendimento/atenção nota 10!! voltarei com certeza!!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend. Strong points: breakfast and staff.
Stayed 4 nights in Jun 2021

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Café da manhã gostoso, quarto bom, banheiro grande. Só fiquei um pouco triste (apesar de entender) que toda a parte extra (kids, piscina, sauna) estava fechado por causa do COVID. Acho que deveria funcionar por sistema de reserva, escolhi o hotel por causa dos extras e acabei não usufruindo. Acabou saindo caro sendo que usei só para dormir, se eu soubesse antes, teria escolhido um mais simples
Stayed 3 nights in Dec 2020

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente!
Stayed 1 night in Oct 2020

10/10 Excellent

Diego, Florianópolis-SC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento excelente café, local muito lipo é organizado , atendimento de primeira super indico
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Gustavo, Orlando, FL

Liked: Cleanliness, staff & service
The hotel need to be renovated, especially the rooms, it’s not functional anymore.
Stayed 2 nights in Nov 2018

10/10 Excellent

paulo

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Rosane

Travelled with family
Liked: Cleanliness, staff & service
Necessita mais atenção para hospedagem de idosos
Apesar do hotel estar com pouca ocupação nos forneceram um quarto sem vista e ao lado da chaminé da caldeira. Tinha fumaça , cheiro e até pensamos que havia um incêndio! Solicitamos troca de uma das camas pois não estava ok. A piscina não dava condições a idosos entrarem pois escada muito vertical e com degraus distantes. Idem para spa. Mas a estadia foi agradável. Café da manhã muito bom. Equipe de funcionários atenciosos.
Vista da janela !
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale pela localização
Localização do hotel é excelente. Elevador principal nao estava funcionando. Ficamos 4 dias e o elevador não funcionou em nenhum. Cafe da manhã bom, mas se repetiu todos os dias e poderia ter um pouco mais de variedades (pelos padrões da serra). Piscina e área kids boas. No fim das contas vale a pena pela localização
Stayed 4 nights in Sep 2024

10/10 Excellent

JOSÉ CEZAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024