Room had pubic hair on sheets of the bed, pubic hair in the hot tub, the rooms are really outdated they’re due for a renovations with how much they charge for the room. Staff was okay, I mean like did the bare minimum but you I felt like we weren't wanted like I was smiling and they just looked miserable, at least be presentable to customers. Kitchen was good, no complaints but tiny just a heads up. Heating wasn’t an issue although the system is outdated so it does smell like it’s burning. The tv wasn’t working so they had this guy come fix it, didn’t speak english or Spanish so we were left guessing what he was saying. No trash bags, and the smallest trash can possible. We were giving one towel for two nights and also 2 people staying in the room, no soap, for hand washing or for the shower. Nor were we given soap or sponges to wash the dishes.