2/10 Terrible
Suzana
Business traveller
22 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribe. Do not stay. Dirty.
The worst and dirtiest place I have ever set foot in. I was amazed. You can tell the carpets have never ever ever been washed. Stains everywhere in hallways and rooms. The pull out that we needed for 5 of us had old socks in it showing they never opened it and cleaned the sheets. The phone made me laugh hard. It was a phone shell, no insides so we couldn't call front desk. The bath tub was filled with mikdew and mold and there was debris. When the toilet didn't work they moved us to a room with double beds. Same dirty floors and nasty bathroom. You can tell owners do not give a #### about cleaning. So there is no way they change sheets. Had to get a third room on next day and we checked the bed for bugs. Mattress was filled with dog hair. We put our clothes all over the bed and slept on our clothes. Fridges were dirty. Coffee machine smegma. Three of us went to another hotel to shower. I had to get through my work deadlines and pushed through. I have slept in cheap motels. A bottle of bleach goes a long way. Oh argument with employee and guest in lobby. Guest put blanket in bathtub. Employee was mad. Guest said, "you have to wash it anyways." Employee says, "no we dont wash the blankets everyday." Boy by. Stay away. For sure health department needs to shut them down. Disease will spread. Shame on Grand Rapids. This is what we will remember.
Suzana
Stayed 1 night in Sep 2024