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The Finnley

2.5 star property

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Photo gallery for The Finnley

City view
Flat-screen TV
Premium bedding, pillow-top beds, in-room safe, individually decorated
City view
Exclusive Suite | Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

Map
65 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪4 min walk‬
  • DeVos Performance Hall
    ‪7 min walk‬
  • Downtown Market
    ‪13 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪17 min drive‬

Room options

View all photos for Exclusive Suite

Premium bedding, pillow-top beds, in-room safe, individually decorated

Exclusive Suite

  • City view
  • 163 sq m
  • Sleeps 10
  • 5 King Beds

View all photos for Executive Studio

Premium bedding, pillow-top beds, in-room safe, individually decorated

Executive Studio

  • Sleeps 2
  • 1 King Bed

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About this property

The Finnley

Hotel in Grand Rapids, steps from Grand Rapids Children's Museum
This smoke-free hotel features a lift and luggage storage.
The Finnley offers 5 air-conditioned accommodations with espresso makers and a safe. This individually decorated and furnished accommodation has separate dining areas. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include an iron/ironing board and fans.

During your stay at The Finnley, you're just a quick walk from Van Andel Arena.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include luggage storage
  • Steps from Grand Rapids Children's Museum and 4 minutes on foot from Van Andel Arena
The Finnley offers its guests a lift. The front desk is open around the clock.

This Grand Rapids hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • No on-site parking available

Family friendly

  • Mini-fridge
  • Separate in-room dining area

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Espresso maker
  • Mini-fridge
  • Separate dining area

More

  • Air conditioning
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

Property is also known as

The Finnley Hotel
The Finnley Grand Rapids
The Finnley Hotel Grand Rapids
The Finnley Hotel Luxury Suite

The Finnley Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 43 reviews
Rating 8 - Good. 3 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 6 out of 43 reviews

9.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
(positive) It was very quite / clean with a retro 70's design in a basement w/ windows, A short walk to the arena and a beautiful downtown to stroll in w plenty of options for dinning. (negative) I am not a high tech person. I prefer a lobby and staff not on the phone asking for HELP on how to get in the building along with no free parking available (except on the street between 6pm-8am M-F. weekends) good luck.
Stayed 1 night in Nov 2024

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely spot! I will definitely be back the next time I find myself in Grand Rapids.
Stayed 4 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean room, nice setting for two but due to the size I wouldn’t necessarily travel with more than that. Great tv, closet and definitely a prime location
Stayed 2 nights in May 2024

2/10 Terrible

Stephen

Stayed 1 night in May 2024

10/10 Excellent

Gustave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, comfortable be, no staff
Beautiful room, self-service - no lobby or staff - no room key - all punch codes, the most comfortable bed I have ever slept in. nice coffee maker.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Night Sleep
I enjoyed staying in this boutique hotel in historic Grand Rapids. I will definitely return in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. The rooms are clean and each one is locked via keypad, so no having to worry about keys or cards you may lose. The facilities are great, and there is plenty to do and experience around the Finnley in downtown GR. The only gripe my wife had was the pillows and bed were not to her liking. Otherwise, everything was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful layout. Nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023

6/10 Okay

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
AC needs fixed
The room was nice, but there was a problem with the air conditioning, which made sleeping uncomfortable. We set the AC at 70, then 68, but the room temperature remained at 77 or 78 throughout our stay. During a summer day, that was much too warm.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed there several times and have always had the best experience! So close to venues and restaurants…this trip, I had to utilize their first aid kit, which surprisingly they had!! Would highly recommend!
Stayed 1 night in May 2023

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee machine was broken.
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Jeremiah

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. My unit was street level. Thought it was going to be loud, but it wasn't. Room was modern and thought out. Cool decor. Big shower. Big bed. Blinds are operated with a remote. Quiet in the hallways and easy access to the building. Take Note: there is no front desk or staff on duty at night. Make sure you receive your passcode prior to arrival. Also, there is no parking. I used the Monroe parking garage just 100 feet from the stay. Cost $60 for 2 days. Also, you are very close to many restaurants and bars. Area seems safe to me, but I didn't venture out aft midnight. I will stay here again.
Stayed 2 nights in Sep 2022

10/10 Excellent

Melina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy to access, the building was quiet, the room was very nice. I would stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Monique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked the Finnley Hotel for my husbands birthday. Our checking-in experience was TERRIBLE!!!! The property is listed as a hotel but it’s more like an Air BnB. When I booked my reservation through Expedia I received a text message on July 4th asking me to complete an arrival form to confirm my stay on July 16. I completed the form and received no other messages explaining ANYTHING. When we arrived we couldn’t get into the building. I called Expedia and they got in contact with the Company….Mitten Housing. The customer service representative from Mitten House was very unprofessional. She indicated that they placed the instructions in my Expedia account in which wasn’t true. I asked her to please send it to my email address because I never received anything.She sent me two different emails. The first email had a code for the building door. The second email consisted of instructions about the Roku, blinds and other amenities. While I was still on the phone with Mitten Housing I asked her to please confirm what room my husband and I would be staying in. Her response was “I can’t tell you the instructions…it’s all in the email”. Her response made me very aggravated because I wasn’t asking her to explain the instructions to me but simply let me know what room we were staying in because it was very confusing. By far the worse traveling experience I’ve ever encountered!! I wouldn’t recommend anyone staying here!
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I'd probably skip it...
Even though it states you won't be charged until you're stay, they will charge your card right away. I was charged for a canceled reservation even though according to the cancellation policy, I would receive a full refund. I feel I keep getting the runaround. I did end up rebooking the canceled reservation so now I've been charged for multiple stays and still haven't received a refund. The place itself is really cute and is near lots of great restaurants and shops but at this point I probably would not recommend it to friends and family.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Less than Grand Rapids Adventure
Less than thrilling, elevator light was out, delay of check in instructions, and slow response from hotel... Won't stay with them ever again
Stayed 3 nights in Jul 2022

2/10 Terrible

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in process was never sent to me from Mitten House. We had no idea what we were doing. You cannot talk to anybody and can only text and email. This place really needs to follow through on sending instructions or communicating how the process works. Having a phone number that someone will answer would be helpful too.
Stayed 1 night in Jul 2022