Grays Golf Hotels

"The first impression of the hotel is not very favourable at the moment (February 2025); the main entrance is under renovation so entry happens through a narrow stairway with two-way traffic (that is often ignored by other guests). It feels like entering a casino through a back door. I'm sure things will be improved once the main entrance renovations are completed. I was a bit nervous about the elevator situation due to complaints in previous reviews, but I had no problems at all in that regard. The Executive King room was spacious, clean and pleasant. No complaints whatsoever. The water pressure in the shower was adequate and the water was very hot. The complimentary snacks were a nice touch. The breakfast was odd. Very poor selection if you need protein in the morning! There were scrambled eggs but no bacon, sausages or beans. The rest was mostly baked goods. We ended up skipping the breakfast after the first day, even though it was included in the Executive room rate. As others have mentioned, the hotel seems to be very popular with Middle Eastern guests, which perhaps explains the lack of pork options at breakfast. All of the signs are in English and Arabic. The service was just "fine"/average. Nothing up, nothing down. I'm a bit surprised by the glowing reviews naming specific staff members, as none provided us with exceptional service. There was no bellhop service offered. Due to the pleasant room and great location of the hotel, I would be happy to return."

"Stayed there for 3 nights. Hotel was chosen because of the river view. We stayed in executive room with river view. But I have never have experienced this kind of horrible customer service that I received when we checked in. They couldn’t fulfill little requests which were told first at reservation, emailed week before arrival and many times again upon arrival. After asking these again and again, we got them in late evening. After that reception staff’s attitude was weird, they had ”better things to do” when I asked for help etc. They also gave choice between room’s daily cleanup and restaurant voucher/wine bottle/reward points. After two days of waiting, went back to the reception and got the bottle. If I hadn’t asked that, I hadn’t got bottle or the cleanup which is golden standard in this class of hotels. Hotel itself was really nice, good location, really nice view. Even the hotelbuilding itself was nice, I can NOT recommend this hotel. "