2/10 Terrible
Nancy
Travelled with partner
27 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
We have never stayed at such an odd place and uncomfortable place for a Hilton property...no microwaves in rooms) constantly forced to go up and down freezing elevators for heating anything! Very strange when we arrived to view someone getting 'thrown out' (clothes all over the sidewalk; police cars wondering what kind of a place we were staying leaving us with a real 'negative' picture about this property. Found out later a front desk person created this fiasco. It could have been handled differently. Then discovered front desk person was so full of spewing anger, we had to wonder 'why' they were even hired to work in the hospitality industry where communication needs to be smoothe and cordial at all times (not a good fit). Also another (fellow) appeared to be on edge too at front desk. Guest wondered 'why' so disagreeable towards guests. Not only uncomfortable, but absolutely hostile and so unnecessary to witness too.
This property (hotel) was always freezing & uncomfortable in lobby areas. The decor unattractive and jarring (not pleasant). Always concerned 'why' the heat wasn't enough to be warming to guests entering and exiting building. Breakfast offerings too minimal for a hotel by Hilton (in fact, bleak). Room where one had to 'heat' food (guests often bring) with no micros in rooms (was locked when needed) leaving guests to awkwardly juggle (room keys holding dishes....a very disappointing experience (for sure). Never again!
Nancy
Stayed 1 night in Dec 2024