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Hotel Britannia Excelsior

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January 2025

Photo gallery for Hotel Britannia Excelsior

Outdoor pool, pool umbrellas, pool loungers
View from property
View from property
View from property
Hallway

Reviews

6.4 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Parking available
    Parking available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pool
    Pool

Explore the area

Map
Via Regina 41 - Cadenabbia, Griante, CO, 22011
  • Cadenabbia Ferry Terminal
    3 min walk
  • Villa Carlotta
    14 min walk
  • Bellagio Port
    18 min walk
  • Lugano (LUG-Agno)
    72 min drive

Room options

View all photos for Double Room, Balcony, Lake View

View from room

Double Room, Balcony, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Triple Room, Lake View

View from room

Triple Room, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Classic Single Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Lake View

View from room

Double Room, Lake View

  • 17 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Triple Room

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Classic Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

About this property

Hotel Britannia Excelsior

Adults-only hotel with 2 restaurants and rooftop terrace
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Britannia Excelsior offers 192 accommodations with a safe and a ceiling fan. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Britannia Excelsior, you're just a quick walk from Cadenabbia Ferry Terminal. Enjoy features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free Wi-Fi in some public areas
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Cadenabbia Ferry Terminal and 14 minutes on foot from Villa Carlotta
  • Airport and local-area shuttle service available for a fee
Some rates at Hotel Britannia Excelsior are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and a library are also featured at Hotel Britannia Excelsior. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Griante hotel is smoke free.

Hotel Britannia Excelsior has 2 restaurants serving breakfast, lunch and dinner.

All-inclusive details

All-inclusive room rates at Hotel Britannia Excelsior are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (surcharge)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 5 floors
  • Built in 1830
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 2.50 per person, per night, up to 7 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Use of pool umbrellas and sunbeds is available for a surcharge.

We should mention

  • All guests need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Britannia Excelsior
Britannia Excelsior Griante
Britannia Excelsior Hotel
Hotel Britannia Excelsior
Hotel Britannia Excelsior Griante
Hotel Britannia Excelsior Cadenabbia
Britannia Excelsior Griante
Hotel Britannia Excelsior Hotel
Hotel Britannia Excelsior Griante
Hotel Britannia Excelsior Hotel Griante

Hotel Britannia Excelsior Reviews

Reviews

6.4
Rating 10 - Excellent. 114 out of 997 reviews" "
Rating 8 - Good. 295 out of 997 reviews" "
Rating 6 - Okay. 316 out of 997 reviews" "
Rating 4 - Poor. 162 out of 997 reviews" "
Rating 2 - Terrible. 110 out of 997 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good , easy reach everywhere! Unlike ppl review online to said property run down ! Staff friendly ! Worth for the price
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Lovely location, disappointing customer service
Lovely location. Reception staff were quite unhelpful with information at check in and needed prompting eg what time is breakfast?, where is breakfast? Where is the lift? etc We stayed on a B&B basis only to find a couple of days later that they offered All Inclusive. This information would have been welcomed at check in, as we would have upgraded our stay but couldn’t when we requested as we had less than 3 days remaining. We had an incident during our stay and all I will say, as a result, is ensure you use the safe in your room for anything valuable. Overall a nice hotel but the management/staff could do with a refresher in customer service.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service
The historic buildind amazing view from the balkony
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the beautiful Lake Como! Very close and convenient to everything! The staff were great,parking was near by, the breakfast buffet was very good, lots of things to choose from. Great experience!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

4/10 Poor

Love

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

maureen

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally try to be positive in my stay. But, the only positive thing from this hotel is the location. The rest was disappointment. The room was outdated and dirty impression as well as had unpleasant smell. Some staff were not very friendly. the breakfast was busy and food was not good. Uncooked bacon, eggs and sausages.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The staff were lovely and the view of the lake and pool area was great. The hotel was very dated with old bathrooms and the lift felt like it would break down when you were using it. The breakfast was not good, would definitely not recommend paying for the breakfast.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Holiday
Stayed 4 nights in Aug 2019

4/10 Poor

Luca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rubber Seal from window was hanging off, Door handle for room door was loose. Pealed off paint fallen in shower. Your only given one key card. Staff knew little about the area. General room disrepair to the room. Would be good if staff gave the room a once over before guest arrives. Location was good and the room was clean.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building was beautiful, it is unkept, is in need of a major refurb. The staff were lovely but not enough of them, The carpets smelled of dampness5
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great location, poor food
Como was an amazing location, the hotel was pretty much as described with an amazing pool on the lake. The downside to the hotel was the quality of the morning breakfasts. Had we known that this was an all inclusive resort (please note this wasn’t advertised as an all inclusive and we didn’t book it as that) we would not have stayed as the quality of food at an all inclusive is usually terrible. It very much catered to its audience and for that you can’t blame the hotel, it’s just not what we were expecting. However the pool facilities and the location to the ferry was brilliant.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Amazing pool with a great view. A bit disappointed with the hotel itself. Bed terribly uncomfortable, rooms outdated and in need of repairs. Do not be tempted with the all inclusive package, food is mediocre at best.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms were outdated and tired looking. I had a fridge in the room which stank discussing. The upside however was the view from our balcony across the lake to Bellagio. Lots of local restaurants and small shops. Parking was difficult and not available on site.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in dire need of renovation. It is practically falling apart. Breakfast area is like a canteen, very noisy and hectic. Rooms are very old with lots of wear and tear to the paintwork and stains on the chair. The one lift serving the 200+ rooms takes about 10 minutes to go from top to bottom. Free parking is claimed by the hotel, which is over 100m away, very unsafe and do not even attempt if you have a nice car. It is unpaved, very steep and full of potholes. Damaged my car. When I asked about the free parking I was then offered to pay €10 to park behind the hotel. Why would I do that when it is €7 per day to park in front of the lake in a much safer place. Probably the worst hotel I have stayed in and made what should have been a lovely trip to lake como a stressful ordeal. Do visit lake como however, as it is very beautiful, just don’t stay in this hotel. Avoid at all costs!
Stayed 2 nights in Aug 2019

6/10 Okay

Danielle

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor rooms and facilities. Good pool and bar
Basic rooms. Towels weren’t changed the entire week even though they were meant to be every 3 days. Which in my opinion isn’t regularly enough in the first place. Poor bathroom and toiletries. Tired room, dirty curtains and broken door/window. Pool and bar were great though! And with a platinum band (all inclusive) we had access to many restaurants and bars with great selection of food and drink!
Stayed 6 nights in Aug 2019

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Old hotel but charming. I wish they had early check in we arrived an hour before time and were not able to check in. Food was ok no complaints there but the lift did break down one evening and was fixed by morning.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Not very helpful or friendly pictures much better than actual hotel. Serves the big bus crowd. Room has no amenities and only one towel per person
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I really wanted to seim in the pool. I picked hotel in part because of pool. Hours were so limited 10-6 pm. They wouldnt make an exception Disappointed in that.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room NOT suitable as Bedroom - for Brooms - couldnt swimg a Cat !
Stayed 2 nights in Jul 2019