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Bay Gardens Hotel

3.0 star property
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
Superior Room Double | View from room
Front of property
Minibar, in-room safe, blackout curtains, iron/ironing board
Water park

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
Rodney Bay Village, Gros Islet
  • Reduit Beach
    ‪16 min walk‬
  • Rodney Bay Marina
    ‪16 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪17 min walk‬
  • Vieux Fort (UVF-Hewanorra Intl.)
    ‪99 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room King

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room King

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room King

Standard Room King | Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room King

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room Double

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Croton Suite

  • 76 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

One Bedroom Croton Suite

  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room Double

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room Double

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Jr. Executive Suite

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Croton Superior Double

Croton Superior Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Superior Double

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Croton Standard King

Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Standard King

  • 13 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Bay Gardens Hotel

Beach location and 3 outdoor pools
Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Windward Islands. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Windward Islands and 4 minutes on foot from Baywalk Shopping Mall
  • Free beach, local-area and theme park shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities such as a 24-hour fitness centre.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3-star Gros Islet hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.
Spices – This poolside restaurant specialises in Caribbean cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 1005 reviews
Rating 8 - Good. 361 out of 1005 reviews
Rating 6 - Okay. 132 out of 1005 reviews
Rating 4 - Poor. 62 out of 1005 reviews
Rating 2 - Terrible. 39 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lerdeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel…minor flaws
Very nice hotel, majority of the staff are friendly enough. The bedding needs to be rethought as it’s extremely thin and you can’t leave the AC off as the room then gets too hot. Breakfast wasn’t the greatest but they can accommodate you which is good.
Stayed 1 night in Jan 2025

8/10 Good

Ada

Liked: Cleanliness, staff & service
It was my birthday and the manager and staff was excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Adonica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Christopher G

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean room. Good atmosphere. Fair price.
Stayed 2 nights in Jan 2025

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Walkable to beach and restaurants
Stayed 5 nights in Jan 2025

8/10 Good

Crawford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service
I like how close it is to a lot of dining and shopping areas.
Stayed 3 nights in Jan 2025

10/10 Excellent

JOSEPHA, St. Joseph

Excellent for the price
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff, good food but overpriced
Stayed 1 night in Jan 2025

8/10 Good

Abryana, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean rooms. Breakfast could be better but still sufficient.
Stayed 3 nights in Dec 2024

8/10 Good

SATEE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room 305 was terrible.It smelled foul and musty. Bathroom was very very unacceptable. Bathtub floor was decrepit. Air condition unit not working but was repaired promptly. The area outside the room was a slum,so space under door was unfortunate. There was no natural light, none. None! The hairdryer caught fire. Staff said fully booked,so not possible to change room, which was upsetting.
Stayed 3 nights in Dec 2024

10/10 Excellent

Meissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member is AMAZING!!! Excited to go back soon!! Thank you all for treating my family and I like family ♥️ Thanks, Mimi
Stayed 7 nights in Dec 2024

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff are genuine humane people, considerate and kind. In addition they are very respectful.
Stayed 7 nights in Dec 2024

6/10 Okay

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A good location in the tourist area with many amenities in walking distance. However the room was quite small for the rates charged, lacked basic amenities like a microwave, sofa chair, table, and appeared somewhat dated. Also little to no water water in the room's shower. Stayed 3 nights had hot water on the final night only. Also had to beg for room service to clean the room after being skipped completely the first day. It was not the worst experience, but definitely room for improvements.
Stayed 3 nights in Dec 2024

6/10 Okay

Rodney E

Travelled with partner
Disliked: Amenities
Not a lot to do
Stayed 6 nights in Dec 2024

6/10 Okay

Jignesh

Travelled with family
Liked: Amenities, property conditions & facilities
Cons Food service was delayed on busy days. Ants in the room and coffee machine inside room Mattress and pillow were not comfortable to get a good night sleep. Pros Near to the mall and Rodney Bay Street and restaurant Food and pizza were good in the spice restaurant. Shuttle service was good to other resort and beach Taxi service was available outside the hotel
Stayed 6 nights in Dec 2024

10/10 Excellent

Sirita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone were friendly and rooms were cleaned daily. Beds was comfortable. I give the entire staff an 5 between 1-5 with 5 being the best! Next trip I will make sure to come back here and I would recommend to everyone.
Stayed 4 nights in Dec 2024

8/10 Good

Renee

Stayed 2 nights in Dec 2024

2/10 Terrible

Benjamin

Great staff, no hot water, fire alarms several times at night, noisy, bad water pressure, etc.
Stayed 5 nights in Dec 2024

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Stayed 1 night in Dec 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient foe a concert nearby
Stayed 5 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, the property was good, but hot water wasnt available all the time.
Stayed 7 nights in Dec 2024

2/10 Terrible

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024