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Windjammer Landing Resort and Residences

4.5 star property
VIP Access

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Aerial view
Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Four Bedroom Villa with Pool) | Living area | Flat-screen TV, ping pong
On the beach, white sand, sun-loungers, beach umbrellas
7 restaurants, breakfast, lunch, dinner served; sushi
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Parking available
  • Pool
  • Pet-friendly
  • Hot tub
  • Bar

Explore the area

Map
Labrelotte Bay, Gros Islet
  • Labrelotte Bay
    ‪2 min walk‬
  • Baywalk Shopping Mall
    ‪7 min drive‬
  • Choc Beach
    ‪16 min drive‬
  • Castries (SLU-George F. L. Charles)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Ocean View

  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds, Ocean View (Hilltop Two Bedroom Villa)

Deluxe Room, Multiple Beds, Ocean View (Hilltop Two Bedroom Villa) | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Multiple Beds, Ocean View (Hilltop Two Bedroom Villa)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Four Bedroom Villa with Pool)

Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Four Bedroom Villa with Pool) | Living area | Flat-screen TV, ping pong

Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Four Bedroom Villa with Pool)

  • 334 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 4 Single Beds

View all photos for Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Three Bedroom Villa with Pool)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Three Bedroom Villa with Pool)

  • 213 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Two Bedroom Villa with Pool)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premium Villa, Multiple Beds, Private Pool, Ocean View (Hilltop Two Bedroom Villa with Pool)

  • 213 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Ocean View (Hilltop One Bedroom Villa)

View from room

Deluxe Room, 1 King Bed with Sofa bed, Ocean View (Hilltop One Bedroom Villa)

  • 167 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Ocean View

Standard Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.7 out of 5, Exceptional, (1002)
The price is €1,015
for 1 room
includes taxes & fees
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About this property

Windjammer Landing Resort and Residences

Family fun on the beach, with 6 outdoor pools, near Reduit Beach
Catch some rays at the beach or spend the day relaxing at Windjammer Landing Resort and Residences's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Windjammer Landing Resort and Residences offers 353 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub, a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serene Spa at Windjammer Landing has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

Windjammer Landing Resort and Residences's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Windward Islands. Features include free WiFi in public areas and a free manager's reception, plus 6 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy sushi with a beachfront location at Dragonfly, one of the property's 7 restaurants and 5 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the 6 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, facials or body wraps at Serene Spa at Windjammer Landing
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Windward Islands and Labrelotte Bay
  • Cruise terminal, ferry terminal and shopping centre shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Windjammer Landing Resort and Residences are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Windjammer Landing Resort and Residences, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 5 bars/lounges. WiFi is free in public spaces. This Mediterranean resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

This Gros Islet resort is smoke free.

The resort hosts a free manager's reception daily.
Dragonfly – This beachfront seafood restaurant specialises in sushi and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Papa Don's – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open selected days.
Jammer's – This beach restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Upper Deck – Overlooking the ocean, this steakhouse only serves dinner. Reservations are required. Open selected days.
Embers – This beachfront restaurant only serves lunch. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Windjammer Landing Resort and Residences are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Motorised water sports
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)

Food and drink

  • 2 beach bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Restaurants on site

  • Dragonfly
  • Embers
  • Jammer's
  • Papa Don's
  • Upper Deck

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 6 outdoor pools
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Canoeing
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Helicopter/aeroplane tours
  • Kayaking
  • Library
  • Mountain biking
  • Paddleboard
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Water sports equipment
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways (91 centimetre high)
  • No lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 25 August 2025 to 27 September 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Windjammer Landing Resort and Residences offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Windjammer Landing
Windjammer Landing Beach
Windjammer Landing Beach Gros Islet
Windjammer Landing Villa Beach Resort
Windjammer Landing Villa Beach Resort Gros Islet
Windjammer Landing Villa Resort
Windjammer Landing Villa Beach Gros Islet
Windjammer Landing Villa Beach
Windjammer nng Gros Islet
Windjammer Landing Residences
Windjammer Landing Resort Residences
Windjammer Landing Villa Beach Resort
Windjammer Landing Resort and Residences Resort
Windjammer Landing Resort and Residences Gros Islet
Windjammer Landing Resort and Residences Resort Gros Islet

Windjammer Landing Resort and Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1006 reviews
Rating 8 - Good. 246 out of 1006 reviews
Rating 6 - Okay. 81 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 15 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lizeth

Stayed 5 nights in Nov 2024

6/10 Okay

Freddy Stewart

Stayed 5 nights in Nov 2024

8/10 Good

Diamond D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Felix, Kiln

Liked: Cleanliness, property conditions & facilities
Every one was nice
Stayed 5 nights in Nov 2024

10/10 Excellent

Mark James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Windjammer. The resort is beautiful as was our villa. The staff were friendly and accommodating, from the waiters and waitresses to the shuttle drivers. A special shout out to Cora at the beach bar (96 degrees)! She is everything you want in a bartender. She remembered what we were drinking and what villa # we were in. Not a small feat with the amount of people she was servicing. My wife had a massage and she said it was one of the best she has ever had. I believe the masseuse’s name was Shana. If we have to find fault it would be on the activities. Not the staff but the promotion of the activities and the length of them. They had a Caribbean Night dinner that we happened to stumble upon. No one we talked to later in the evening had any idea it was being held. Glad we happened upon it because it had some really good food! Overall would recommend and would definitely go back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel Joel

Stayed 4 nights in Sep 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved interacting with the staff. They were all very friendly and seemed eager to please. The villa I was in was old but well maintained and charming with an awesome view of the Ocean and gorgeous sunsets. I enjoyed the whole dining experience from the set tables, awesome food to the live music being played throughout dinner. Thanks to all the staff.
Stayed 7 nights in Oct 2024

4/10 Poor

Shalia

Stayed 3 nights in Oct 2024

10/10 Excellent

Rydell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

8/10 Good

Bora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
It is a good resort. But, compared to the price, the facility, the service, food, room should be much better.
Stayed 11 nights in Oct 2024

8/10 Good

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the resort. The staff was as accommodating as they could be. The food was fine, although at the end it seemed as the food options were the same every day although I was told that it changes every day. The weather was wonderful despite the occasional rain. The only downfall was the Piton hike I chose. I asked the excursion kiosk agent, Kizzi how was it. She told me that she did it and I "can do it". I like to hike and did it in multiple places in the past. The hike turned out to be very difficult and strenuous. I had more than recommended amount of water with me (2.4L). I was able to get to the top of the trail/mountain but half way going down I needed help to get to the starting point due to heat and exhaustion. My guide told me that some people don’t make it to the top and she mentioned about rare deaths the occurred on the trail. She said that people coming to the hike not aware about the difficulty level of the the trail as this is more of a rock climbing than hiking and the agents that sell it at the resort don’t make it clear for the people how difficult it is. I needed to recover as I strained my Achilles tendon as well and cancelled the other tours. Choose wisely.
Stayed 7 nights in Nov 2024

6/10 Okay

Tiffanie

Travelled with partner
The resort wasn’t horrible, it was just okay. The resort could use some upgrading. Majority of the staff was friendly however I did encounter 2 very unfriendly female staff members. Tyrell was one of the front desk staff members who was very excellent, professional and helpful. The food was good. Overall my stay was okay however I would not return or recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace and quietness of my one night stay was good for me. I didn't like the surprised wetting of my feet when I woke up during the night to go to the BR, from the pool of water from the rains coming in under the entry door. I could have fallen. This is a no-no. Otherwise everything else was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Krisinda

Stayed 1 night in Oct 2024

8/10 Good

Annica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Windjammer is a great resort and the staff are making sure you are taking care of and they make you feel at home. Only thing that we wasn't so happy about was that they were remodeling the main pool, but they sent us an email before our trip and said the pool should open the day we arrived but that never happened, so hopefully next time we come back it will be open and done.
Stayed 4 nights in Oct 2024

6/10 Okay

tomisha

Liked: Staff & service
Nice resort although the unit I was in was outdated. Renovations were in process during my stay so a few of the pool/bar areas weren't available. Also the resort lost power on my last night which was a little frightening for a solo traveler.
Stayed 3 nights in Oct 2024

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, lovely villas, beach is safe and well groomed. A good number of eating options. Attentive staff. Only comment, advice would be to book all your dinning as soon as you arrive (or before hand) as getting tables early with kids on busy weeks is difficult. The Thursday Buffet was a hit with the kids and I would suggest to the hotel to offer a kids dinner buffet more nights. But that is the only downside of an amazing week at Windjammer. The staff, hotel and food are great. If you are looking for an easy family resort, there are few places to beat this.
Stayed 7 nights in Oct 2024

10/10 Excellent

Sailesh

Stayed 12 nights in Sep 2024

10/10 Excellent

Navindra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hard working staff. Highly recommend to do the all inclusive package...I will be cheaper in the long run.
Stayed 5 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife really enjoyed Windjammer Landing. We will definitively be back next year!
Stayed 4 nights in Oct 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 5* hotel experience was amazing. Staff were very friendly and catered to our every need from the moment we arrived until the moment we left. Upon arrival we were offered cool towels to clean our hands, and lovely welcome drinks. The hotel has different dining options, all of the restaurants, offered 5* service with the staff catering to our needs, the staff were very approachable and came to ask if everything was ok and were quick to provide us with anything we asked for. Almost all of the food was very nice and full of flavour, cooked to perfection. The water sports were really fun and the staff organising it were very friendly and encouraging. The staff always put safety first. Thank you Gordon and team for encouraging me to participate and making my husband and I have an excellent experience with the water sports. As most of the rooms are up steep hills, the shuttle service was an excellent idea and always quiet prompt. The Hotel beach was very clean snd well catered for also offering an all inclusive service by bringing drinks to you at your sun lounger. The Spa was also very nice. I received a lovely massage and the facilities were very clean. During our stay we had an issue with our room and this was immediately resolved, by upgrading us to a better room with a better view. Overall we had a wonderful time at the Windjammer resort and would love to visit again.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jean

Stayed 1 night in Oct 2024

4/10 Poor

Nya

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Dear Guest Relations, I hope this message finds you well. I recently had the opportunity to stay at Windjammer Resort with my family for six nights at while we were looking forward to a relaxing vacation, I feel compelled to share our experiences regarding an issue we encountered during our stay. Unfortunately, we faced instances of racism that significantly affected our enjoyment and comfort at the resort. Me and my child were celebrating our birthdays and we will always have these memories attached to our birthdays. Me and my family are traumatized by these experiences which was surprising and disappointing, especially considering the reputation of Windjammer as a welcoming destination. Thank you to the servers who made me feel seen; Vernel, Keenan, and two other young ladies I wish I had their names. A manager name Mary did her best to assist me but I was leaving. In response to our concerns, we were issued a $100 credit, which felt inadequate considering the overall cost of our stay and the impact these experiences had on our vacation. We expected more meaningful support in light of what we encountered. I believe in the importance of open communication and hope that sharing our experiences will contribute to positive changes at the resort. It is crucial for all guests to feel safe and respected, regardless of their background. I appreciate your attention to this matter and look forward to your response. Sincerely, Ms. James
Stayed 6 nights in Oct 2024

10/10 Excellent

NGONI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcoming and upgraded us to a more fitting room for our honeymoon which made the trip more enjoyable!
Stayed 7 nights in Oct 2024