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AC Hotel by Marriott Guatemala City

4.0 star property

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Photo gallery for AC Hotel by Marriott Guatemala City

Exterior
View from property
Reception
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View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Gym

Explore the area

Map
11 Avenida 35-02, Paseo Cayala Zona 16, Guatemala City, 01016
  • Paseo Cayala
    ‪2 min walk‬
  • U.S. Embassy in Guatemala
    ‪9 min drive‬
  • Oakland Mall
    ‪11 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Balcony

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Deluxe Room, 2 Double Beds, Balcony | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 2 Double Beds, Balcony

  • 37.6 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Non Smoking

  • 26.91 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, Non Smoking

  • 37.8 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1258)
The price is €99
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Wyndham Garden Guatemala City

About this property

AC Hotel by Marriott Guatemala City

Hotel with free parking, steps from Paseo Cayala
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site. Housekeeping is available on request.
AC Hotel by Marriott Guatemala City offers 114 accommodations with laptop-compatible safes and complimentary bottles of water. 46-inch flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at AC Hotel by Marriott Guatemala City. During your stay, you're just a quick walk from Paseo Cayala. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Steps from Paseo Cayala and 9 minutes by car from U.S. Embassy in Guatemala
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2659 square feet (247 square metres) and includes conference space. A fitness centre, a rooftop terrace, and a library are also featured at the business-friendly AC Hotel by Marriott Guatemala City. Limited free parking is available on a first-come, first-served basis.

This 4-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
AC Hotel by Marriott Guatemala City has a restaurant serving breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 16 for adults and USD 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AC Lounge

Things to do

  • Gym
  • Library
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,659 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for USD 30 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16 for adults and from USD 16 for children
  • Pet fee: USD 50 per accommodation, per night
  • Crib (infant bed) fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

AC Hotel Marriott Guatemala City
AC Marriott Guatemala City
Ac By Marriott Guatemala City
AC Hotel by Marriott Guatemala City Hotel
AC Hotel by Marriott Guatemala City Guatemala City
AC Hotel by Marriott Guatemala City Hotel Guatemala City

AC Hotel by Marriott Guatemala City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 920 reviews
Rating 8 - Good. 179 out of 920 reviews
Rating 6 - Okay. 90 out of 920 reviews
Rating 4 - Poor. 60 out of 920 reviews
Rating 2 - Terrible. 45 out of 920 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bylin

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

darwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2024

4/10 Poor

Ramón

Stayed 1 night in Oct 2024

2/10 Terrible

Glenda

Disliked: Staff & service, property conditions & facilities, room comfort
We are not happy with customer service the room was very small price was high for the service we get never going back there again! Layout of the room is terrible I did not like anything on this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Monica, Fort Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 1 night in Nov 2024

6/10 Okay

Nelida

Business traveller
Disliked: Staff & service
employees are not so friendly, even thought a person is waiting for a check in, they should be nice enough to offer water for a least to say, or kindly offer a way for someone not too feel less important.
Stayed 1 night in Oct 2024

8/10 Good

Walters, Horsham

Stayed 1 night in Oct 2024

4/10 Poor

Juan

Travelled with partner
Disliked: Cleanliness, staff & service
Poor service. Room was not serviced during our two night stay. We had a coffee machine in the room but coffee capsules were missing even after calling to ask for. Bathroom was not separated from bed enough for privacy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kleyber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place amazing service
Stayed 3 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Liliana, Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Había estado contemplando la idea de quedarme en su conocido hotel de lujo por mucho tiempo y finalmente decidí dar ese paso. Sin embargo, lamento decir que la experiencia no cumplió con mis expectativas 😓. Primero, creo que es uno de los hoteles más caros en los que me he hospedado en Guatemala 🤔. Entendiendo que el precio puede ser justificado por el área en la que se encuentra, debo decir que los resultados no justificaban el costo. A pesar de que el personal del hotel fue muy atento 👍, encontré varios problemas durante mi estancia. Estimado equipo del hotel, Algunos de los inconvenientes presentes se debían a una vista limitada desde nuestra habitación, la falta de señal en la televisión 📺 y, además, mi esposo y yo terminamos encerrados en el gimnasio 🏋️‍♂️por un rato ya que nadie atendía nuestras llamadas para asistirnos. Otro factor que sumó a mi decepción fue mi intento fallido de usar las escaleras interiores. Solo pude acceder a las escaleras exteriores y no pude regresar debido a la falta de indicaciones claras 😕. La última gota fue cuando intentamos usar la cafetera ☕ y no pudimos, o estaba demasiado complicada para comprender o simplemente no funcionaba. Habiendo pagado más de 200 dólares por mi estancia, la decepción es grande y me cuestiono si me hospedaría nuevamente allí ⚖️. Sin embargo, seguiré visitando Cayala. Esperamos que tomen en cuenta estas observaciones, gracias! Saludos,
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Yemney, Hialeah

Stayed 4 nights in Aug 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Guatemala and to this Marriott. Everything was perfect. It was very, very clean and the staff was always friendly and helpful. We are going back to that city in a few months, and we will be staying there again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Aida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Gladys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Niels

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No Air Conditioning. Did not work
Stayed 1 night in Aug 2024

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Surrounding area great. The hotel was okay. Nothing special
Stayed 3 nights in Aug 2024

10/10 Excellent

diana, whittier

Stayed 1 night in Jul 2024

10/10 Excellent

Michele, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service and attention, the location is very convenient, and surrounding areas are very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Michele, Doral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient location
Stayed 1 night in Jul 2024

6/10 Okay

Gabriela, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Hydration station didn't work. The carpet in the hall smells and has stains. Bathroom inside the room has no extration system.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cesar

Stayed 1 night in Jul 2024

10/10 Excellent

Alonso, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024