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Hotel Royal Palace

3.0 star property

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Photo gallery for Hotel Royal Palace

Superior Double Room | Premium bedding, desk, iron/ironing board, free WiFi
Reception
Bar (on property)
City view from property
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
6ta Avenida 12-66, Zona 1, Guatemala City, 1001
  • National Palace (Palacio Nacional)
    ‪10 min walk‬
  • U.S. Embassy in Guatemala
    ‪5 min drive‬
  • Paseo Cayala
    ‪9 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, desk, iron/ironing board, free WiFi

Suite, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, desk, iron/ironing board, free WiFi

Standard Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, desk, iron/ironing board, free WiFi

Standard Triple Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, desk, iron/ironing board, free WiFi

Superior Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, desk, iron/ironing board, free WiFi

Superior Triple Room

  • 22 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, desk, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Premium bedding, desk, iron/ironing board, free WiFi

Superior Suite, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Royal Palace

Hotel in Guatemala City with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers and wedding services.
Hotel Royal Palace offers 71 accommodations with an iron/ironing board and free toiletries. Rooms open to balconies or patios. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Hotel Royal Palace, you're just a quick walk from Church of St. Francis. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Los Helechos
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • Just a 5-minute drive from U.S. Embassy in Guatemala and 9 minutes from Paseo Cayala
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. The business-friendly Hotel Royal Palace also features complimentary newspapers in the lobby, laundry facilities, and room service (during limited hours). Free self parking is available.

This 3-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Los Helechos – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Salamandra – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 6 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 8 for adults and USD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Los Helechos
  • Salamandra

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Royal Palace

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 8 for adults and from USD 8 for children
  • Airport shuttle fee: USD 20 per vehicle (return)
  • Airport shuttle fee per child: USD 20 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel Royal Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Royal Palace Guatemala City
Best Western Royal Palace Hotel Guatemala City
Hotel Royal Palace Guatemala City
Royal Palace Guatemala City
Hotel Royal Palace Hotel
Hotel Royal Palace Guatemala City
Hotel Royal Palace Hotel Guatemala City

Hotel Royal Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 134 reviews
Rating 8 - Good. 39 out of 134 reviews
Rating 6 - Okay. 25 out of 134 reviews
Rating 4 - Poor. 3 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Inaida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2024

6/10 Okay

gilmar

Liked: Cleanliness
NO AIR CONDITIONER!! was the down I could not sleep because it was too hot! and nobody in the whole hotel knew about a taxy or any other transportation to go to the bus terminal I have to go outside and catch a street taxy that was very unsafe!!
Stayed 1 night in Aug 2024

6/10 Okay

Carlos, Sudbury

Travelled with partner
Poor customer service at reception
Stayed 1 night in Mar 2024

8/10 Good

Fernando

Travelled with family
Hotel histórico, la limpieza está bien, colchones normales, personal amable
Stayed 1 night in Jan 2024

6/10 Okay

Samuel

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason, Atlanta

Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is located right in the middle of everything. So expect noise from the street cars and vendors from 7am until midnight. We only stayed one night, so we just dealt with it. Another thing, our toilet didn’t flush. I told the front desk about it around 2 in the morning, but they never came the next day. Also, my grandma was in a wheel chair. No one told us there was a ramp in the back of the hotel thru the garage, so we had to haul her chair and everything up the stairs thru the lobby. We didn’t know about the ramp until the next day when we were leaving already. Very sad that the front desk ladies didn’t bother to tell us, yet we were struggling. Also, they weren’t as friendly. Seemed miserable and not even a smile when we’d speak to them.
Stayed 1 night in Nov 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, to go shopping , restaurants, and go to see the downtown
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location in Zone 1. Able to walk every where and felt very safe.
Stayed 1 night in Sep 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to historic center, no breakfast,
For the price, it would be nice if they included breakfast in the price. Our corner room was a bit Noisy due to traffic noise.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ronaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice in clean place
Stayed 2 nights in Jan 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very centric. The rooms were big, clean and comfortable. Only problem was no hot water.
Stayed 3 nights in Jun 2022

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's comvinience when dinning and a lot shops, I like it
Stayed 3 nights in May 2022

8/10 Good

Erick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I think the staff need to ve trained to offer acuerete informaron un terms of places to visita, maps, directions. I spend half a Day los by fallowing information. In terms of tours, maps,, places to visit and restaurant they dont have no clue. Is not like other countries that are prepare to receive tourists
Stayed 3 nights in Apr 2022

4/10 Poor

Jordan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I can't say enough about how great the staff here was. They were lovely, kind, and helpful. However, anyone staying here must be aware of one huge issue. The property is located near a busy pedestrian and auto intersection, and is extremely noisy from 6:00 AM to 10:00 PM. Drivers laying into their horns, motorcycles revving, and street vendors shouting on megaphones all day long. This is not a place for peace and quite. Also the nearby church (Iglesia San Francisco) participates in the Guatemalan tradition of bombas, or fireworks for over three hours as a call to prayer. It was ear-shatteringly and heart-stoppingly cacophonous. I, unfortunately, would never want to stay here again.
Stayed 5 nights in Apr 2022

8/10 Good

Francisco Isidro Chiroque, Guaynabo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. Staff is very good.
Stayed 4 nights in Mar 2022

10/10 Excellent

Adilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2022

6/10 Okay

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service
Wheels on my bed😆😆
😁 all the beds are on wheels, you try to lay down and they move. Also walls are thin and street noice and music starts early. Get a room inside the building and at the top
Stayed 2 nights in Feb 2022

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and awesome service.
Stayed 1 night in Dec 2021

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HRP is well managed and clean. The staff is always cordial and helpful. The restaurant is good. The bar can get rowdy and too loud, but the rooms are upstairs and mostly very quiet. This is a classic place with staying power. It has an old world charm. I have been coming here for 13 years and I will plan to return regularly. Gracias!
Stayed 2 nights in Dec 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location minutes from the cathedral and the palace of culture.
Stayed 1 night in Nov 2021