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City Bay Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Bay Hotel

Reception
Reception
Deluxe Double or Twin Room | Minibar, in-room safe, desk, free WiFi
Front of property
Double Room Single Use | View from room

Reviews

7.2 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
156B Le Thanh Tong Street, Ha Long, Quang Ninh
  • Long Tien Pagoda
    4 min walk
  • Halong Bay Marina
    6 min walk
  • Nha Tho Hon Gai Temple
    9 min walk
  • Haiphong (HPH-Cat Bi)
    53 min drive

Room options

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, free WiFi

Deluxe Triple Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, desk, free WiFi

Deluxe Double or Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, free WiFi

Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | Minibar, in-room safe, desk, free WiFi

Double Room Single Use

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property

Diamond Luxury Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (10)
Diamond Luxury Hotel

About this property

City Bay Hotel

Hotel with a 24-hour front desk, a short walk to Halong Bay Marina
A snack bar/deli, self parking and dry cleaning are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
City Bay Hotel offers 36 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a shower, slippers, bidets and hairdryers.

This Ha Long hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at City Bay Hotel, you're just a quick walk from Halong Bay Marina. Enjoy features like free WiFi in public areas, plus a snack bar/deli and dry cleaning service.
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Nha Tho Hon Gai Temple and 6 minutes on foot from Halong Bay Marina
  • Airport shuttle service available for a fee
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and laundry facilities are also featured at City Bay Hotel. Parking is available for a fee.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (surcharge)

Food and drink

  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

More

  • 1 building
  • 6 floors
  • Built in 2008

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at City Bay Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

City Bay Hotel Halong
City Bay Hotel
City Bay Hotel Ha Long
City Bay Ha Long
Hotel City Bay Hotel Ha Long
Ha Long City Bay Hotel Hotel
Hotel City Bay Hotel
City Bay
City Bay Hotel Hotel
City Bay Hotel Ha Long
City Bay Hotel Hotel Ha Long

City Bay Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jian Kai

Liked: Staff & service, room comfort
Near to Vincom Centre and market
Average hotel. Nothing much to complaint except a moldy smell in the room due to the room being empty for a while. Near to Vincom Centre and wet market is a plus.
Stayed 1 night in Nov 2019

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good hotel, great price but a short taxi ride away from the tourist area with the bars ect.
Stayed 3 nights in Nov 2018

10/10 Excellent

Theresa, Essex

Liked: Cleanliness, property conditions & facilities, room comfort
Good clean hotel
Very clean spacious room in a quiet but central location. Hotel owners very considerate and very helpful. Would recommend.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Affordable with basic amenities
This room was affordable with basic amenities. Good for a short stay while traveling through Halong Bay.

8/10 Good

Johanna

Liked: Cleanliness, property conditions & facilities, room comfort
quality hotel
hotel is clean, big rooms and very comfortable.

8/10 Good

James, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel located 20 mins from Halong Bay Harbour
Stayed here for 1 night and was pleasantly surprised. I stayed in the 3* City Bay Palace not the 2* city bay (both part of the same company and within a stones throw of eachother). Room was very modern with nice bathroom, air con, double bed that was actually comfortable and a Tv that allowed me to watch the sport at 3 in the morning (with the english time difference) without having to leave the hotel! My only qualms would be that the staff do not speak very good english at all which is surprising for a hotel that seems quite classy and also the hotel restaurant food wasnt great so would reccomend going out to eat. Other than that it was very nice. Just make sure its the City Bay Palace and NOT the City Bay Hotel as i understand it is considerably inferior(through other reviews not personal experience).

6/10 Okay

kin tsiang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quaint
It was easy access to reach the cruises at ha long bay

8/10 Good

Lindsey, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bay City
Unfortunately I was sick the entire time I stayed here so I was confined to my room, luckily the bed was very comfortable, and the room itself was beautiful. The location was good, and there were lots of shops around for me to buy medicine and juice and such, but I had no view out my window other than a concrete waterfall. Because I was sick, I ate in the hotel a lot and the food selection was poor, room service was terrible, I had to walk down to the restaurant to order as no one was answering the phone. Food service was fast, but the food just ok.

8/10 Good

JONGGU, HALONG

Travelled with group
Liked: Cleanliness, amenities
한산하고 사람이 적어서 좋았습니다. 특별한 점은 없었으나 방이 깨끗하다는 느낌이 들어서 기분이 좋았습니다.
Stayed 1 night in Nov 2016

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
設備は標準的かとは思いますが、スタッフの方の対応が素晴らしいです。 英語もあまり得意でない私たちのために、フロントの方は一生懸命にいろんなことを説明してくれましたし、設備の不備や、使い方がわからないときはすぐに来て対応してくれました。 掃除もとても丁寧でした。 一点気になるのは、歯ブラシセットやタオルは無料のものと有料のものが両方置いてあり、ちょっと邪魔だなぁと思いました。 また、有料のコーヒーセットやカップ麺、お菓子などもおいてあるのでちょっと邪魔でした。 とはいえ、ハロン湾ツアーやハノイへの送迎手配もありましたので、便利でした。 立地も地元のマーケットのすぐ隣、少し歩いたところに大型のショッピングモールがあり、スーパーやレストランもあって、とても便利でした。 また、こちらに来ることがあれば利用したいと思います。
Stayed 4 nights in May 2019

8/10 Good

peku, pirkanmaa

Liked: Cleanliness, staff & service, room comfort
Harrastan kalastusta,kala satama lähellä paljon nähtävää minulle mukavia ihmisiä,iuoretori lähell,myös paikaallinen marketti,rauhallinen ympäristö.Alue hiljenee klo 19,ja herää klo 02 uuteen päivään
Stayed 4 nights in Mar 2018

10/10 Excellent

Mauro, caorle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halong City hotel City Bay
Ottima posizione vicino Market centro commerciale Baia di halong, Sun Wheel ecc. Pulito Staff accogliente sicuro. Consigliato
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig oplevelse hele vejen igennem
Dårlig oplevelse hele vejen igennem
Stayed 1 night in Aug 2017

10/10 Excellent

Amadeus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Fick en uppgradering utan att behöva betala någonting! Jättetrevliga och fick t.om. En lite present när vi checkade ut. Definitivt att rekommendera!!
Stayed 1 night in Jun 2017

4/10 Poor

Andy, Hanoi

Disliked: Property conditions & facilities, room comfort
部屋の清潔度は普通だがシャワーの温水が
泊まった部屋のシャワーが水しか出ず、その日はとても寒かったのでとても大変でした。 その他の設備は最低限に備えられており、フリーwi-fiも設置されていました。 ただ、フロントの方は英語が全く通じませんでした。

8/10 Good

Pekka

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Helt okej men inte mer
Vi stannade tre nätter och är överlag nöjda, minus är att personalen inte kan många ord engelska, vilket kan ställa till det en del.

8/10 Good

Linda , Norway

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but the personel did not speak English
Good hotel room, everything was exellent. Comfort was very good, as well as the hotel facilities. However, the personal in the reception did not speak English at all. Also- since we had a room with a window - it would be better if we didn't look right into the neighbors house. There was also always an bad smell in the room.

4/10 Poor

SERGE, STRASBOURG

Disliked: Property conditions & facilities, room comfort
Mauvaise surprise a l arrivee a l 'hotel
Hotel complet a notre arrive suite a une confusion entre l hotel City bay palace et City Bay. La reservation a ete faite pour un hotel 3 etoiles qui au final était pour un 2 etoiles et qui et qui était complet. La receptionniste semblait être au courant car a l arrivee on a eu le choix de renoncer a la reservation ou d'acceper une chambre dans un autre hotel a cote du local des femmes de menage sans fenêtre. A 20H on ne pouvait qu'accepter la proposition, au final réveil par le bruit des 6 h du matin.