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Ajisai Onsen Ryokan

4.0 star property

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Hot springs
Family Studio (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets
Hot springs
Hot springs
Hot springs

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
1320-653, Gora, Hakone, Kanagawa, 250-0408
  • Hakone Museum of Art
    ‪8 min walk‬
  • Hakone Gora Park
    ‪8 min walk‬
  • Hakone Open Air Museum
    ‪3 min drive‬
  • Atsugi Air Base (NJA)
    ‪96 min drive‬

Room options

View all photos for Deluxe Family Suite (Check in after 12pm)

Deluxe Family Suite (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets

Deluxe Family Suite (Check in after 12pm)

  • 42 sq m
  • Sleeps 12
  • 12 Single Futons

View all photos for Japanese Style Room

Japanese Style Room | In-room safe, desk, free WiFi, bed sheets

Japanese Style Room

  • 20 sq m
  • Sleeps 6
  • 6 Single Futons

View all photos for Family Studio (Check in after 12pm)

Family Studio (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets

Family Studio (Check in after 12pm)

  • 32 sq m
  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

Similar properties

Room

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1260)
The price is €446
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Hakone Kowakien TEN-YU

About this property

Ajisai Onsen Ryokan

Suburban Hakone ryokan in Gora with free parking
This ryokan features a garden, a front desk safe and free self-parking. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Ajisai Onsen Ryokan offers 6 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, bidets and toilets with an electronic bidet. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hairdryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 4 hot springs open between 4:00 PM and midnight.
Our customers tell us that they can't get enough of the helpful staff at Ajisai Onsen Ryokan. During your stay, you're just a quick walk from Hakone Museum of Art. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a vending machine
  • On-site recreation includes hot springs
  • Just a 4-minute drive from Hakone Kowakien Yunessun and a few minutes from Hakone Open Air Museum
  • Pets welcome for a fee
Ajisai Onsen Ryokan offers its guests hot springs. Public spaces have free WiFi. A vending machine, multilingual staff, and a garden are also featured at Ajisai Onsen Ryokan. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 10:00 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: JPY 1,800 for adults and JPY 1,500 for children
  • Couples/private dining
  • Private picnics

Things to do

  • 4 hot springs

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's toys

Conveniences

  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In the mountains

Spa

  • 4 hot springs
  • Hot springs open from 4:00 PM - midnight
  • Hot springs water temperature - 40 ºC
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Yukata (Japanese robes)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Sunday (4:00 PM - 11:30 PM) and Monday - Sunday (8:00 AM - 11:00 AM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: JPY 5000 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 1800 for adults and from JPY 1500 for children
  • Pet fee: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
This property's front desk is open during the following times:
  • Monday - Sunday: 4:00 PM - 11:30 PM
Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 4:00 PM to midnight.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Ajisai Onsen Ryokan Ryokan
Ajisai Onsen Ryokan Hakone
Ajisai Onsen Ryokan Ryokan Hakone

Ajisai Onsen Ryokan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 225 reviews
Rating 8 - Good. 45 out of 225 reviews
Rating 6 - Okay. 19 out of 225 reviews
Rating 4 - Poor. 6 out of 225 reviews
Rating 2 - Terrible. 3 out of 225 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This Ryokan is hard to find and dedicated parking was very unclear. You are then faced with very uneven stone steps which made getting suitcases into the property tricky and a bit hazardous. The Ryokan is quite dated and not that well maintained. Word of warning - there is no shower in your room. Showers have to be booked along with access to the Onsen. On a positive note, the outdoor Onsen is very nice and had nice temperature. The indoor ones however are not so good.
Stayed 2 nights in Oct 2024

8/10 Good

Robin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
This property was beautiful and the onsens were amazing. We loved that the baths were private so that our children could use them as well. We had dinner at the property and it was delicious and quite a treat. Anyone planning to stay should know that this property is not very walkable. It is not only further away than other properties, it is on a hillside. We utilized taxis a great deal. This property was also not clean. There was mold growing on the walls and bugs (mosquitos?) smashed into the walls.
Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We stayed one night and enjoyed the onsen facilities very much. The room is traditional so this is a Japanese tatami mat room with futon cushions, not a western style bed. This might take some getting used to for western travelers. You reserve your onsen time upon arrival and you can go back for more time in the evening and morning. We didn’t know you could reserve a dinner service but only in advance so we just had the room service dishes available which were very good. This is a very quiet and traditional experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Stayed 1 night in Sep 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This traditional ryokan was beautiful and peaceful. They responded quickly. The food was amazing and the outdoor onsen was in a lovely lush setting.
Stayed 1 night in Oct 2024

10/10 Excellent

Yojani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Japanese experience is amazing,I love the place,people and food!
Stayed 1 night in Oct 2024

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, private Onsen facilities at this humble ryokan. Staff were very nice and helpful and it was very clean. Our traditional room was hard on the back for us since we are not used to sleeping on the floor, lol. Also could have used bigger/more towels. Great location - close to the center of Gora, easy to catch the “Hakone loop” of cable car, ropeway and boat.
Stayed 2 nights in Sep 2024

10/10 Excellent

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Onsen and the choices of both indoor and outdoor. They also provided a vegetarian option for one of our guests which was important to us. Would love to stay again!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jack

Stayed 1 night in Sep 2024

10/10 Excellent

Idalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most relaxing and healing stay at Ajisai. It is in a beautiful quiet setting and the hot springs are fantastic. The staff was incredibly helpful and even helped me retrieve a lost item. The dinner was very memorable and totally worth it - traditional Japanese food that was quite delicious. I will visit here again someday!
Stayed 1 night in Sep 2024

10/10 Excellent

Kazuto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen reservation was great as my wife is uncomfortable having a bath with other people. Rooms were clean and spacious. Very peaceful place. Just a bit inconvenient in terms of transportation and convenience store nearby.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Onsen Ryokan
This was an amazing experience. The staff were extremely friendly and helpful. We opted for the stay with the traditional dinner and breakfast and the food was outstanding. We used one of the private onsens in the evening and morning and the experience was great. Please be aware that these are traditional onsens; outside in secluded areas and no bathing suits are allowed.
Stayed 1 night in Aug 2024

4/10 Poor

Shuli

Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Amazing place! The staff was so kind and accommodating. They upgraded our room free of charge. The onsens were peaceful and clean. We got the dinner and breakfast and everything was delicious. We had the Japanese breakfast one day and the western breakfast the second. I would recommend getting meals included as the location is a little remote. We had rain a lot of the time we were there so we were glad we didn’t have to go out. 3 of the 4 taxis we used got lost so you might want to follow along with your phone. Be aware they are very strict about the 4pm checkin but we can leave your luggage in the lobby if you arrive early. I would gladly come back here!!
Breakfas Japanese style
Dinner our first night
Dining room
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Ajisai Onsen Ryokan. We wanted to experience a Ryokan on our trip and this one was perfect. The onsens were beautiful and relaxing and the staff very polite and accommodating. They really do try to do a little extra and we appreciated that. I highly recommend a stay here. You will not be disappointed.
Stayed 1 night in Aug 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen and service
I have visited this ryokan before in a past trip and had a wonderful stay with family, so I had a chance to come back again with friends. As usual, the staff was very professional and accommodating. The onsen was still the highlight and great as I remembered, and the on-site provided dinner and breakfast was incredibly delicious. Strong recommendation when coming to Hakone.
Stayed 1 night in Aug 2024

10/10 Excellent

Roberto, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a jewel. Quiet and remote. Food is great. Onsens well kept and literally in the middle of the mountain
Stayed 1 night in Aug 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
The hotel is small but makes the whole experience more intimate. Nice, super clean, the room was big and comfortable. The staff was great, and the onsen was super nice. And the best part was the dinner. Extraordinary!
Stayed 1 night in Jul 2024

10/10 Excellent

Takuto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and hot springs. Very enjoyable stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Ricky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, onsens and service at this place was excellent.
Stayed 1 night in Jul 2024

10/10 Excellent

SAJNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Ajisai Onsen Ryokan was incredible. My family and I had a wonderful time. The staff was very accommodating; they even made food just for us on request at late night. The onsen was clean and relaxing. The experience was enriching, refreshing, and would absolutely go once again. Definitely recommend, look to Ajisai for a great time in Hakone.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024