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Hakone Suishoen

3.5 star property

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Public bath
Luxury Suite Maisonette Twin | Deep-soaking bathtub
Comfort Twin | Deep-soaking bathtub
Luxury Suite Twin | Bathroom | Separate bathtub and shower, deep-soaking bathtub, free toiletries
Garden

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Okada Museum of Art
    ‪3 min walk‬
  • Hakone Kowakien Yunessun
    ‪7 min walk‬
  • Chisuji Falls
    ‪11 min walk‬
  • Atsugi Air Base (NJA)
    ‪97 min drive‬

Room options

View all photos for Stylish Suite Twin

Stylish Suite Twin | Minibar, in-room safe, free cots/infant beds, rollaway beds

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin | Minibar, in-room safe, free cots/infant beds, rollaway beds

Comfort Suite Maisonette Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Precious Suite King Double

Precious Suite King Double | Minibar, in-room safe, free cots/infant beds, rollaway beds

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin | Minibar, in-room safe, free cots/infant beds, rollaway beds

Luxury Suite Maisonette Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Twin

Comfort Twin | Minibar, in-room safe, free cots/infant beds, rollaway beds

Comfort Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Luxury Suite Twin

Luxury Suite Twin | Living area | TV

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Precious Suite Twin

Precious Suite Twin | Minibar, in-room safe, free cots/infant beds, rollaway beds

Precious Suite Twin

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double | Minibar, in-room safe, free cots/infant beds, rollaway beds

Luxury Suite Maisonette King Double

  • Sleeps 4
  • 1 Double Bed

Similar properties

Room

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1265)
The price is €469
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Hakone Kowakien TEN-YU

About this property

Hakone Suishoen

Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun
A full-service spa, a restaurant and a bar/lounge are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and free train station drop-off. Other amenities include a sauna, massage/treatment rooms and concierge services.
Hakone Suishoen offers 23 accommodations with Hot tubs and a safe. This Hakone hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and minibars. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hakone Suishoen. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with aromatherapy, body treatments or facials at the spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes hot springs and a sauna
  • Within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum
  • Free train station drop-off shuttle service
Hakone Suishoen offers its guests a full-service spa, hot springs, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Hakone Suishoen also features a terrace, a garden, and concierge services. Self parking is free.

This 3.5-star Hakone hotel is smoke free.

Guests are served a free full breakfast daily from 8:00 AM to 10:00 AM.
Hakone Suishoen has a restaurant on site.
Room service is available.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station drop-off shuttle
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • Free cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 85 out of 96 reviews
Rating 8 - Good. 7 out of 96 reviews
Rating 6 - Okay. 2 out of 96 reviews
Rating 4 - Poor. 1 out of 96 reviews
Rating 2 - Terrible. 1 out of 96 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Tinsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every single yen.
Stayed 1 night in Oct 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Can Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, environment, services, food everything is excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Yi, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Food sub par.
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Sanjuanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Gisela

Stayed 2 nights in Mar 2024

10/10 Excellent

MARI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most wonderful and authentic inn in japan...
it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Stayed 2 nights in Feb 2024

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Stayed 2 nights in May 2023

10/10 Excellent

Ike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay with clean spacious room, great food and nice private and public onsen baths
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Stayed 2 nights in Apr 2023

10/10 Excellent

Sarah Victoria, Grosse Pointe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an incredible stay at Hakone Suishoen. This was the highlight of our two week trip in Japan. I highly recommend staying here while in Hakone. From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt "Michelin star" worthy. We booked massages and the pricing was fair for the quality and duration. We highly recommend Hakone Suishoen and hope to be back one day!
Stayed 2 nights in Apr 2023

10/10 Excellent

Lorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023