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Hakone Yumoto Hotel

3.5 star property

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Hot springs
Japanese Western Room | In-room safe, desk, blackout curtains, free WiFi
Hot springs
Premium Triple Room, Multiple Beds, Mountain View | In-room safe, desk, blackout curtains, free WiFi
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
97 Yumotochaya, Hakone, Kanagawa-ken, 250-0312
  • Tenzan Onsen
    ‪11 min walk‬
  • Hakone Open Air Museum
    ‪14 min drive‬
  • Hakone Kowakien Yunessun
    ‪14 min drive‬

Room options

View all photos for Japanese Western Room

Japanese Western Room | In-room safe, desk, blackout curtains, free WiFi

Japanese Western Room

  • Sleeps 5
  • 5 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, 10 Tatami-mats, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Japanese Style Room, 10 Tatami-mats, Non Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Premium Triple Room, Multiple Beds, Mountain View

Premium Triple Room, Multiple Beds, Mountain View | In-room safe, desk, blackout curtains, free WiFi

Premium Triple Room, Multiple Beds, Mountain View

  • Mountain view
  • 44 sq m
  • Sleeps 4
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Japanese Style Family Room, Non-Smoking

Japanese Style Family Room, Non-Smoking | In-room safe, desk, blackout curtains, free WiFi

Japanese Style Family Room, Non-Smoking

  • Mountain view
  • 25.23 sq m
  • Sleeps 8
  • 8 Single Futons

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About this property

Hakone Yumoto Hotel

Hotel in Hakone with free parking
A restaurant, conference space and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall and a vending machine.
Hakone Yumoto Hotel offers 40 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath, toilets with an electronic bidet, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
There are 2 hot springs open between 3:00 PM and midnight.
Our customers tell us that they enjoy the overall property condition at Hakone Yumoto Hotel. During your stay, you're just a quick walk from Tamadare Falls. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include conference space, a lift and a terrace
  • On-site recreation includes hot springs
  • 14 minutes by car from Hakone Kowakien Yunessun and 12 minutes from Fuji-Hakone-Izu National Park
There's a restaurant on site. Public spaces have free WiFi. Hakone Yumoto Hotel offers its guests hot springs. A terrace, a vending machine, and a lift are also featured at Hakone Yumoto Hotel. Free self parking is available.

This 3.5-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Hakone Yumoto Hotel has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 1,100 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 6,600; reservation required

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 3:00 PM - midnight

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
This property has separate male and female outdoor hot springs, which operate during limited hours. The female hot springs are open daily from 5-10 AM and 3 PM to 1 AM. The male hot springs are open on Saturday from 3 PM to 1 AM, and Sunday from 5-10 AM.
Futons in the Traditional Room types are not prepared/set up. Guests may make up the futons with the sheets and pillows provided.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 1100 for children
  • Hosted evening meal: JPY 6600

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note: WiFi is available only in the lobby on the 5th floor.

We should mention

  • Hot springs access available from 3:00 PM to midnight.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakone Yumoto Hotel
Yumoto Hotel
Hakone Yumoto
Yumoto
Hakone Yumoto Hotel Hotel
Hakone Yumoto Hotel Hakone
Hakone Yumoto Hotel Hotel Hakone

Hakone Yumoto Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 166 reviews
Rating 8 - Good. 70 out of 166 reviews
Rating 6 - Okay. 28 out of 166 reviews
Rating 4 - Poor. 13 out of 166 reviews
Rating 2 - Terrible. 2 out of 166 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Showe. Bathroom challenging for taller peopel
Stayed 3 nights in Oct 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, far location
The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work
Stayed 1 night in Aug 2024

4/10 Poor

Hana, Orlando

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although the nightly rate I paid was not exorbitant, it was still relatively high. Unfortunately, the buffet meals included with the room were extremely unpleasant. The dishes were overly salty, and the raw shrimp tasted stale, rendering it inedible. The excessive saltiness made all the food nearly unbearable, with only the fresh tomatoes proving to be somewhat palatable. Consuming fresh tomatoes as the sole acceptable option for two consecutive days was not what I expected after paying for a Ryokan experience. Furthermore, I observed mold in the room, and the onsen bathtub emitted a musty odor from the ceiling, greatly disappointing me.
Stayed 2 nights in Jul 2024

8/10 Good

Tadao

Stayed 2 nights in Jul 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
This traditional hotel is showing its age, the staff are very helpful and friendly. The area is a ~20 min from the station and 10 from the nearest convi. It is located top of a hill so expect a climb when you walk back with groceries.
Stayed 2 nights in Jun 2024

10/10 Excellent

Patricio, Marlborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold. The room was great in size and felt very comfortable.
Stayed 3 nights in May 2024

10/10 Excellent

John, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.
Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 night stay at this hotel. First, this hotel is on a hill, which is not obvious when booking. Taking a cab or the bus is helpful. We arrived to find that the bathroom had a dead bug and grime. We went to the front desk to request a cleaning, and were told this was going to be done. We came back after dinner to find it was not done. Nor was there any cleaning done the day after. We also asked if we could change rooms, but were told first that the hotel is fully booked, and the next day that "someone in charge" will be there in the afternoon to see about a room change. We never heard back. We asked hotels.com if we could get a refund and book a different hotel for the second night, but hotels.com could not get a hold of the hotel by phone. We looked back and noticed that for the room we booked, only one picture of the bathroom was available, and it was of the tub. The premium rooms were renovated, and the new bathroom does feature prominently, which is a misrepresentation because it made us think all rooms were renovated. The rest of the room was quite dated as well including very old mini fridge and safe. The breakfast is quite good. However, they do charge JPY 6600 for the buffet dinner, and we did not have it as we thought there were many cheaper options in town.
Bathroom with bug and some grime.
Water stains on the shower floor
Toilet is enclosed; however the wallpaper is dated and there is very little room to move.
Appliances quite dated including mini fridge (right) and in room safe (centre down)
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Feb 2024

4/10 Poor

Seung Min, Jersey City

Disliked: Property conditions & facilities
The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Se, Elkridge

Stayed 1 night in Jan 2024

10/10 Excellent

Arisa

Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days. Beautiful and walkable to downtown Hokane. They have table tennis as well.
Stayed 2 nights in Oct 2023

6/10 Okay

Edgar

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I imagine that this hot springs resort in its early years was incredible. It has the typical Japanese ambiance but things are very worn and some floors seemed even abandoned. Yet, the staff was great and very helpful. I feel I paid twice or more for the value I received in exchange.
Stayed 1 night in Oct 2023

10/10 Excellent

Ruschele

Stayed 1 night in Jul 2023

10/10 Excellent

Blake

Stayed 1 night in Jul 2023

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again
Very nice Japanese hotel with indoor and outdoor onsen.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

MC, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean, except toilet too tiny and small!
Stayed 2 nights in Oct 2019

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spa retreat
This was my first experience stating on an Onsen traditional Japanese hotel . The room was well appointed with a built in balcony , The window slide open sontjatvi could take on the mountain air at night . The location of the hotel is a fair walk uphill from the station
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Smelled of smoke. No toothbrush in room. Futon not set up
Stayed 1 night in Jul 2019

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine other than.....
I was disappointed to find out that the swimming pool was out of order. On Hotels.com it say under “key facts” 24 hour check in but the facts to the matter is it’s 2pm.
Stayed 1 night in Jun 2019

8/10 Good

JDRS, Winchester, United Kingdom

Travelled with family
Liked: Cleanliness, staff & service
It was a present surprise that the hotel has its own onsen which is convenient as we did not have to leave the hotel as originally planned to enjoy what we came for.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection and quality were excellent. Our room and en-suite bathroom showed signs of age,wear, and tear. Fortunately the showers and onset baths were fantastic and that is where we showered rather than in our private shower/bath. The service was excellent. It was a bit of an up hill hike fro the train station and town center but bus service is excellent.
Stayed 2 nights in Apr 2019