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Hotel Okada

4.0 star property

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Photo gallery for Hotel Okada

Public bath
Hot springs
Exterior
Public bath
Bathroom sink

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
191 Yumoto Chaya, Hakone Machi, Ashigara Shimogun, Hakone, Kanagawa-ken, 250-0312
  • Tenzan Onsen
    ‪6 min walk‬
  • Hakone Open Air Museum
    ‪14 min drive‬
  • Lake Ashi
    ‪17 min drive‬

Room options

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm | Down duvets, in-room safe, free WiFi, bed sheets

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

  • 42 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

  • 36 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

  • 51 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

  • 51 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Standard Japanese Style Room, Non Smoking

Standard Japanese Style Room, Non Smoking | Down duvets, in-room safe, free WiFi, bed sheets

Standard Japanese Style Room, Non Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Upper Floor Japanese Western Style Room, Non Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room, Non Smoking

  • 43 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm | Down duvets, in-room safe, free WiFi, bed sheets

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

  • 64 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

View all photos for Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5
  • 2 Single Futons

View all photos for Upper Floor Japanese Western Style Room - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room - Non-Smoking

  • Sleeps 5
  • 2 Single Beds

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

  • Sleeps 5
  • 2 Single Beds

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5
  • 2 Single Beds

View all photos for Western-style Twin Room SENYU With Hot Spring Bath

Down duvets, in-room safe, free WiFi, bed sheets

Western-style Twin Room SENYU With Hot Spring Bath

  • Sleeps 2
  • 2 Single Beds

View all photos for Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

Down duvets, in-room safe, free WiFi, bed sheets

Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Japanese-Style Room - Non-Smoking

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Standard Japanese-Style Room - Non-Smoking

  • Sleeps 5
  • 5 Single Futons

View all photos for Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

Dining | Breakfast and dinner served

Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

  • Sleeps 5
  • 5 Single Futons

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About this property

Hotel Okada

Boardwalk/promenade ryokan with spa services and 24-hour front desk
A restaurant, a snack bar/deli and a coffee shop/cafe are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and a 24-hour front desk are on-site.
Hotel Okada offers 103 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:30 AM and 12:30 AM. The temperature in the hot springs is set to 131°F.

Our customers tell us that they can't get enough of the helpful staff at Hotel Okada. During your stay, you're just a quick walk from Tenzan Onsen. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes hot springs
  • 12 minutes by car from Odawara Castle and 14 minutes from Hakone Open Air Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. Hotel Okada offers its guests hot springs. Event space at this ryokan measures 5199 square feet (483 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at Hotel Okada. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Sky Lounge – This buffet restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sky Lounge

Things to do

  • 2 indoor hot springs
  • Arcade/game room
  • Pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's dinnerware
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • 5,199 square feet of conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river
  • On the boardwalk/promenade
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot springs open from 5:30 AM - 12:30 AM
  • Hot springs water temperature - 55 ºC
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Geta (wooden sandals)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1100.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve on-site parking and access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 5:30 AM to 12:30 AM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Alcohol isn't allowed at Hotel Okada.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Okada
Hotel Okada Hakone
Okada Hakone
Okada Hotel
Okada Hotel Hakone Machi
Onsen Hotel Okada
Onsen Hotel Okada
Hotel Okada Ryokan
Hotel Okada Hakone
Hotel Okada Ryokan Hakone

Hotel Okada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 757 reviews
Rating 8 - Good. 261 out of 757 reviews
Rating 6 - Okay. 87 out of 757 reviews
Rating 4 - Poor. 31 out of 757 reviews
Rating 2 - Terrible. 8 out of 757 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Chiyako

Stayed 1 night in Nov 2024

10/10 Excellent

Vishnu Teja

Liked: Staff & service, property conditions & facilities
Nice location
Stayed 1 night in Nov 2024

2/10 Terrible

David

Disliked: Staff & service
Was unable to make the reservation due to a unfortunate medical emergency. Did request a partial refund, which did not occur.
Stayed 1 night in Nov 2024

2/10 Terrible

David

Disliked: Staff & service
Was unable to make the reservation due to a unfortunate medical emergency. Did request a partial refund, which did not occur.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Okada has an agreement with the hotspring spa next door. This was wonderful and unexpected. There is a convenient shuttle that goes to town for a very reasonable price. But there was no air-conditioning, so be careful going there if it is a hot season.
Stayed 2 nights in Nov 2024

6/10 Okay

Yong

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I miss Hotel Okada so much! Wish we had stayed 3 nights instead of 2. Or even more! 20 min walk into town if you can't catch a cab. Older hotel, but still very clean and comfortable. The onsen was such an incredible experience for us. THE BUFFET!!! Oh my lord, all you can eat sashimi and more! Different, traditional, Japanese food than what we are used to in North America. Grateful to be able to experience such an array of amazing food. 20/10 would recommend this place to stay. The service was lovely. There's even a little candy machine in the lobby for kids and the staff gave us tokens when we arrived for it, so the kids were thrilled. Koi fish swimming just outside. Wonderful gift shop. Do it. Book it.
Stayed 2 nights in Oct 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff and food in this slightly dated yet spacious and comfortable hotel. The staff were very helpful moving our room from a smoking to non smoking. Whole Process only took 10 minutes. Would recommend to anyone visiting Hakone
Stayed 1 night in Oct 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing property, very clean, helpful staff and lovely food and service.
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was lovely, the private onsen was so relaxing definitely recommend if you have tattoos to book a room with the private onsen or else you wont be able to enjoy one at all.
Stayed 1 night in Oct 2024

10/10 Excellent

Giam Paolo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mathieu

Stayed 1 night in Oct 2024

8/10 Good

Patty

Stayed 2 nights in Oct 2024

8/10 Good

OLGA

Stayed 3 nights in Sep 2024

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Okada Hakone
The overall onsen experience with footbath and 2 choices of onsen location is great and better than others. Based on value, this is a good hotel but location is quite inaccessible by walking.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This was by far my family’s favourite hotel we stayed at on our trip to Japan. Right from booking, the staff at Hotel Okada were amazing. They were always quick to respond to my questions, and when we arrived at the hotel they were welcoming and very helpful. We loved the buffet so much. So many options to choose from, we had two dinners and two breakfasts and my partner said he could have eaten there for a week. Of course our favourite part was our room. Both my partner and I are pretty heavily tattooed, so we booked a room with a private open air onsen and it was like heaven. So relaxing after the hustle and bustle of Tokyo, and our room overlooked the mountain and river. My daughter asked if we could just stay there for the rest of the trip. The western/traditional style room was soo cool, and perfectly equipped as well as clean. The cherry on top of it all were the traditional pjs and yakuta that each of got to wear. I honestly can’t speak highly enough of this hotel. Yes it is older, but it had everything I imagined when dreaming about one day going to a ryokan hotel.
Stayed 2 nights in Oct 2024

6/10 Okay

DOV

Liked: Cleanliness, staff & service
The location of the hotel is far from access to public transportation
Stayed 3 nights in Sep 2024

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel. It could do with some improvements- updated plugs, but you can request an adaptor from reception.Room was beautiful, they set up the beds for us. We would recommend it
Stayed 1 night in Oct 2024

10/10 Excellent

Maiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Jie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the large room and breakfast buffet is way better than American continental. Foot bath and public onsen is also good experience. The only inconvenient part is that hotel is 25 min walk uphill. The suttle is limited with earliest 9:20 and latest 4:45. Otherwise you can take the taxi from the station for about 900 yen around probably before 6pm. We couldn’t reserve taxi around 8:30am but walk downhill with luggage is not bad vs walk uphill.
Stayed 1 night in Oct 2024

4/10 Poor

Søren

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Cristina

Travelled with partner
The room thermal waters were excellent, the separate me and woman thermal waters were also great. Everyone was respectful and I took full advantage of the karaoke that was offered. Wish I stayed here longer. The town was beautiful and not too far of a walk from the station.
Stayed 1 night in Sep 2024

10/10 Excellent

Yung, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia Louise Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is topnotch! They explained everything about the hotel (dining, onsen, room, shuttle bus). The breakfast buffet was great! Lots of choices even with the drinks. They have free foot spa, and then the onsen was the best. So relaxing after a whole tiring day. Also, there is a free hot/cold variety of teas near the foot spa area which was really good. The room is clean, lots of freebies in the bathroom. There are also slippers with different sizes, and pajama which was really cool. There was a fantastic view of the mountain and the river in our room. All in all, we enjoyed our stay and will highly recommend this hotel. If given the chance to travel to Hakone again, I will choose this hotel again for sure.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024