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Hyatt Regency Hakone Resort and Spa

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Regency Hakone Resort and Spa

Deluxe Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk
Indoor spa tub
Exterior
Room, 2 Single Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk
Daily cooked-to-order breakfast (JPY 4859 per person)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Museum of Art
    9 min walk
  • Hakone Gora Park
    11 min walk
  • Sengokuhara Onsen
    13 min walk
  • Atsugi Air Base (NJA)
    80 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 56 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Mountain View

  • 56.2 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Regency, Executive Suite

  • 93 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Single Beds (Tatami)

  • 67 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Mountain View Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Mountain View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Dog Friendly Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Dog Friendly Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for 2 Twin Beds Tatami

Hypo-allergenic bedding, minibar, in-room safe, desk

2 Twin Beds Tatami

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Regency Executive Twin Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Regency Executive Twin Suite

  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Hotel Indigo Hakone Gora, an IHG Hotel
Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (607)
The price is €284
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hotel Indigo Hakone Gora, an IHG Hotel

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora with 3 restaurants
3 restaurants, a full-service spa and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include Access to hot tub, massage/treatment rooms and conference space.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hairdryers and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and blackout curtains. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Hakone Resort and Spa. During your stay, you're just a quick walk from Hakone Museum of Art. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy French cuisine while dining at Dining Room Western
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself to reflexology, detox wraps or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes hot springs
  • 11 minutes by foot from Hakone Gora Park and a 3-minute drive from Hakone Kowakien Yunessun
  • Free train station pick-up and train station drop-off shuttle service
Hyatt Regency Hakone Resort and Spa offers its guests a full-service spa, hot springs, and Access to hot tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this resort measures 1141 square feet (106 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hyatt Regency Hakone Resort and Spa. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.
Dining Room Western – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Dining Room Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open daily.
Living Room – This lobby lounge only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 10:00 AM to 6:30 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: JPY 4,859 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room Sushi
  • Dining Room Western
  • Living Room

Family friendly

  • Children's dinnerware
  • DVD player
  • Free cot
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massage
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: JPY150 per person, per night. This fee does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 4859 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 630 out of 863 reviews" "
Rating 8 - Good. 181 out of 863 reviews" "
Rating 6 - Okay. 29 out of 863 reviews" "
Rating 4 - Poor. 15 out of 863 reviews" "
Rating 2 - Terrible. 8 out of 863 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

eri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

MISATO

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place but expensive
Stayed 3 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

takuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary Chi Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent Room for the family, breakfast was great. Location can be a bit remote but there is a free hotel shuttle service with limited time slots. Best to rent a car to get the full tour of the area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleasant overall. The onsen was enjoyable, but it didn't stand out significantly. It appeared that more foreign guests were visiting the hotel than locals, affecting the atmosphere slightly. Some of these guests seemed to lack awareness or showed a disregard for local social customs, which was disappointing and made the atmosphere a little unpleasant.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and hot springs were fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Bart

Liked: Staff & service, property conditions & facilities
Our stay was incredible. Staff was ver attentive and accommodating. We hiked Mt. Fuji in one day. They were able to coordinate a 3am taxi pickup. The Onsen was incredible. Book here if you can!
Stayed 2 nights in Jul 2024

10/10 Excellent

Hania

Stayed 2 nights in Jul 2024

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

JANG HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAY
고템바 아울렛 근처의 숙소를 찾다가 발견했습니다. 30분 정도 산길을 드라이브 해야되기 때문에 아울렛에서의 접근성은 그렇게 좋지는 않습니다. 오와쿠다니로 가는 케이블카역이 차로 3분 거리에 있어서 오와쿠다니 가기에는 매우 좋은 위치입니다. 호텔 자체가 굉장히 새련되고 예쁘고, 밤12시까지 하는 온천도 매력적입니다. 훌륭한 스태프가 잘 도와주고, 조식도 탑티어 입니다. 2명의 아기가 있어 다다미와 침대가 같이 있는 방으로 선택했는데, 아주 만족했습니다. 둘째가 배탈이 나서 흰죽을 주문했는데 아침, 점심에 메뉴에 없는 음식을 만들어주어서 너무 감사했습니다. 편안하게 2일 숙박했습니다. 추천합니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

James, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency Hakone was beautiful and the family really enjoyed the hospitality and the onsen!
Stayed 1 night in Jul 2024

10/10 Excellent

Ming Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place with friendly staff. I’m so grateful that they helped with taxi arrangement in a stormy day when checking out as the train was suspended
Stayed 1 night in Jun 2024

10/10 Excellent

KEIICHIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is outstanding. The size of the rooms, the kindness of the staff, the quality of the food, the spa and I could go on and on
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel with good view and onsen
Stayed 1 night in Jun 2024

10/10 Excellent

Niko, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers free shuttles to near by train stations and some points of interest, and they will also provide pu k up if you call. That made it very easy to get around. The dining options are somewhat limited; however, the quality of everything we had were excellent. The staff was so polite and nice. They all spoke English, so it’s a good destination hotel for foreigners.
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

DUBARYS

Stayed 1 night in Jun 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the highlight of our Japan trip. Such a beautiful, peaceful hotel; the staff and service was amazing. I would definitely come again.
Stayed 1 night in Jun 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible!
Stayed 2 nights in Jun 2024