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Marroad Hakone

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marroad Hakone

Front of property – evening/night
Hot springs
Hot springs
Deluxe Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Superior Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Gora Park
    6 min walk
  • Hakone Museum of Art
    6 min walk
  • Hakone Open Air Museum
    2 min drive
  • Atsugi Air Base (NJA)
    96 min drive

Room options

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout curtains, iron/ironing board, free WiFi

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • Sleeps 3
  • 2 Large Single Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

In-room safe, blackout curtains, iron/ironing board, free WiFi

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) | In-room safe, blackout curtains, iron/ironing board, free WiFi

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout curtains, iron/ironing board, free WiFi

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 70 sq m
  • Sleeps 4
  • 4 Large Single Beds

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

In-room safe, blackout curtains, iron/ironing board, free WiFi

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

In-room safe, blackout curtains, iron/ironing board, free WiFi

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout curtains, iron/ironing board, free WiFi

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

In-room safe, blackout curtains, iron/ironing board, free WiFi

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout curtains, iron/ironing board, free WiFi

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

Similar properties

Exterior

Ryokan Kiritani Hakoneso

Breakfast included
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (40)
The price is €174
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Ryokan Kiritani Hakoneso

About this property

Marroad Hakone

Hotel with free parking, a short walk to Hakone Gora Park
A restaurant, a bar/lounge and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a 24-hour front desk, free newspapers and free train station drop-off.
Marroad Hakone offers 45 accommodations with a safe and complimentary slippers. LED televisions come with digital channels.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Marroad Hakone, you're just a quick walk from Hakone Gora Park. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine while dining at Voyageur
  • Continental breakfast served daily for a fee
  • Amenities include free newspapers in reception, a lift and a terrace
  • On-site recreation includes hot springs and a sauna
  • 6 minutes by foot from Hakone Gora Park and a 4-minute drive from Hakone Kowakien Yunessun
  • Free train station pick-up and train station drop-off shuttle service
Marroad Hakone offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at Marroad Hakone. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 3-star Hakone hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.
Voyageur – This restaurant specialises in French cuisine and serves breakfast and dinner. Reservations are required.
Tea Lounge – This café only serves light fare.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: JPY 1,950 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 1950 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Marroad Hakone offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Marroad Hakone Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 77 out of 274 reviews" "
Rating 8 - Good. 133 out of 274 reviews" "
Rating 6 - Okay. 47 out of 274 reviews" "
Rating 4 - Poor. 11 out of 274 reviews" "
Rating 2 - Terrible. 6 out of 274 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Stayed 1 night in May 2024

4/10 Poor

Nima

Liked: Staff & service
Disliked: Property conditions & facilities
Rusty
It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
Stayed 2 nights in Apr 2024

8/10 Good

Adrian

Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Liked: Staff & service
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Stayed 3 nights in Mar 2024

8/10 Good

Chanphen, Merced

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Stayed 3 nights in Mar 2024

6/10 Okay

Ayumi

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

KOTARO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view point in the garden
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the spa is perfect. I can’t offer the breakfast
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Stayed 2 nights in Nov 2019

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped
Stayed 1 night in Sep 2019

8/10 Good

Yaddel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Esta alojada arriba en Gora, subimos caminando unas barrancas super empinadas, pero el hotel esta muy bien!! El personal nos ayudo con todo. Super recomendable
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort like feel; very serene. However, very dated bathroom; in dire need of an upgrade and renovation. Bed mattress wasn't very comfortable either and needed an upgrade also. Overall, very beautiful and nice location, and very welcoming & helpful staff.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Decent value for cost of stay. Hotel is a bit dated - but location makes up for this.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marroad Hakone location put it to some disadvantage to access to the nearby Gora station for Japanese food and some simple shopping. But Marroad impressed me with her European beauty, nostalgic feeling and the excellent service attitude with every male staffs suit up. Because evening time at winter get darken earlier and the hotel transport service only serves between 9am to 6pm, I chose their French style dinner which needed to be ordered. It is the only choice, at 7400 Yen. But I can assure you, it is really worth trying. The set up in the restaurant like French, silver utensils, and a menu printed per your ordered. Starter was great that tickled your appetite, potato soup had a nice aroma telling you it was done fresh and flavored, the fish was definitely fresh with crispy skin on the other side with sauce giving a good texture and taste balance, the duck was done just nice with honey sauce that together gave that succulent and juicy feel, the bread was freshly bake with certain good yeast, crispy on the outside, moist inside. Onsen was great and it was this I went to Hakone. I do hope they continue to prosper with visitors to appreciate their services and food.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Distance far from town, i.e. Gora Station. Did not even know there is pick up service provided by hotel. Should have informed when booking OR at least inform the guest when check-in.
Stayed 2 nights in Dec 2018

10/10 Excellent

Elaine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good service, can provide us the transport to hotel and staff very nicely. Hotel stall reply email also within one hour.
Stayed 1 night in Nov 2018