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Okura Act City Hotel Hamamatsu

4.5 star property

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
View from room
Lobby lounge
View from property
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Laundry
  • Room service
  • Air conditioning
  • Free WiFi

Explore the area

Map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Hamamatsu Castle
    ‪2 min drive‬
  • Hamamatsu Arena
    ‪3 min drive‬
  • Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪60 min drive‬

Room options

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner Double Room, Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Smoking

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Smoking

  • City view
  • 44 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Corner Twin Room, Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Non-Smoking

  • City view
  • 44 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • City view
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Triple Room, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Double Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Non Smoking

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Double Room, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Superior Twin Room, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Triple Room, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Triple Room, Non Smoking

  • City view
  • 50 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Twin Room, Non Smoking

  • City view
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Twin Room, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Casual Twin Room, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Suite Room

Suite Room | In-room safe, desk, soundproofing, iron/ironing board

Suite Room

  • City view
  • 88 sq m
  • Sleeps 2
  • 2 Large Single Beds

Similar properties

Interior entrance

Daiwa Roynet Hotel Hamamatsu

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (897)
The price is €75
for 1 room
€75 total
21 May - 22 May
Daiwa Roynet Hotel Hamamatsu

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel connected to the convention centre in Hamamatsu with 3 restaurants
Along with 3 restaurants, this hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Okura Act City Hotel Hamamatsu offers 322 air-conditioned accommodations with a safe and complimentary slippers. Televisions come with pay-per-view films.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. This Hamamatsu hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Okura Act City Hotel Hamamatsu. During your stay, you'll be connected to the convention centre and just a quick walk from Hamamatsu Museum of Musical Instruments. Enjoy features like free WiFi in public areas, plus 3 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Enjoy Italian cuisine while dining at レストラン フィガロ
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the overall condition of the property and the proximity to public transport
  • Steps from Hamamatsu Museum of Musical Instruments and Act Tower
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. WiFi is free in public spaces. The luxury Okura Act City Hotel Hamamatsu also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hamamatsu hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
レストラン フィガロ – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
中国料理 桃花林 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ – This café only serves light fare. Open selected days.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1001 reviews
Rating 8 - Good. 277 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Stayed 1 night in Apr 2025

8/10 Good

kenji

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherry, Black Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Naga Hari Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Toby

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jimmy

Stayed 6 nights in Dec 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tamami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024

10/10 Excellent

EDDIE, Guelph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and bath was not as good as I expected
Stayed 2 nights in Oct 2024

6/10 Okay

Morie

Stayed 4 nights in Sep 2024

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2024

6/10 Okay

Raul

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
What i DID NOT LIKE was, i paid so much money for the air conditioner not to work properly and it was hot inside the room. also, it promotes POOL for customers but you have to pay for the pool 2000 yen everytime you use. this is not good. I also asked for another room because it was hot, and the staff did not want to change my room becuase the hotel was full.
Stayed 4 nights in Aug 2024