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Grand Mercure Lake Hamana Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
Hot springs
In-room safe, desk, iron/ironing board, free WiFi
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pool
  • Breakfast available
  • Parking included
  • Laundry

Explore the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Lake Hamana
    ‪1 min walk‬
  • Hamanako Garden Park
    ‪8 min drive‬
  • Hamanako Palpal Theme Park
    ‪11 min drive‬

Room options

View all photos for Standard Room with 2 single beds and 2 sofa beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds

  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Mountain view
  • Sleeps 8
  • 4 Single Futons

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Single Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • Sleeps 9
  • 2 Single Beds and 3 Single Futons

View all photos for Superior Room, Multiple Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, Multiple Beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Lake view

  • Sleeps 6
  • 4 Single Futons

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Exterior

Okura Act City Hotel Hamamatsu

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (1005)
The price is €130
for 1 room
includes taxes & fees
31 Mar - 1 Apr
Okura Act City Hotel Hamamatsu

About this property

Grand Mercure Lake Hamana Resort & Spa

Hotel with free parking, steps from Lake Hamana
Along with a restaurant, this smoke-free hotel has spa services and a seasonal outdoor pool. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

During your stay at Grand Mercure Lake Hamana Resort & Spa, you're just a quick walk from Lake Hamana. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include newspapers, a front desk safe and meeting rooms
  • On-site recreation includes hot springs
  • Steps from Lake Hamana and 8 minutes by car from Hamanako Garden Park
  • Free train station pick-up and train station drop-off shuttle service
Some rates at Grand Mercure Lake Hamana Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. Public spaces have free WiFi. Grand Mercure Lake Hamana Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. A train station pick-up shuttle and A train station drop-off shuttle are free. Spa services, a vending machine, and an arcade/games room are also featured at the business-friendly Grand Mercure Lake Hamana Resort & Spa. Self parking is free.

This 4-star Hamamatsu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults and JPY 2000 to 2000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 469 reviews
Rating 8 - Good. 205 out of 469 reviews
Rating 6 - Okay. 68 out of 469 reviews
Rating 4 - Poor. 27 out of 469 reviews
Rating 2 - Terrible. 12 out of 469 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024

6/10 Okay

YUKI

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

4/10 Poor

Todd

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ma Ellaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

NICOLE FREY GIDEON B.

Stayed 2 nights in May 2024

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Setsuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

6/10 Okay

Brock

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the lake offering splendid view. Dining option however is limited.
Stayed 1 night in Dec 2022

8/10 Good

Ivy Marie

Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the breakfast buffet
For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay by the lake
The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover in destination hotel
Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Old hotel with outdated facility, but the view is good.
Stayed 1 night in Dec 2017