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Best Western Premier Alsterkrug Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Premier Alsterkrug Hotel

Exterior
Terrace/patio
Bar (on property)
Sauna, steam room, body treatments, body scrubs, facials, massages
Fitness facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297
  • Lufthansa Technik AG
    14 min walk
  • Braband
    2 min walk
  • Hamburg Alsterdorfer Damm Bus Stop
    3 min walk
  • Hamburg (HAM)
    6 min drive

Room options

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Double Bed

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord, an IHG Hotel

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1004)
The price is €99
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Holiday Inn Hamburg - City Nord, an IHG Hotel

About this property

Best Western Premier Alsterkrug Hotel

Family-friendly Hamburg hotel in Hamburg-Nord with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
Best Western Premier Alsterkrug Hotel offers 106 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels, first-run films and Netflix. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, alsterSpa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Our customers tell us that they enjoy the overall property condition at Best Western Premier Alsterkrug Hotel. During your stay, you'll be within walking distance of Lufthansa Technik AG. Enjoy features like free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy German cuisine while dining at Restaurant Alsterkrug
  • Buffet breakfast served weekdays for a fee
  • Valet parking and self-parking available for a fee
  • Indulge with body scrubs, facials or body treatments at alsterSpa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 7 minutes by car from Hagenbeck Zoo and 8 minutes from Hamburg Messe and Congress
  • Cruise terminal and bus station shuttle shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Best Western Premier Alsterkrug Hotel offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2669 square feet (248 square metres) and includes a conference centre. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Best Western Premier Alsterkrug Hotel. A cruise ship terminal shuttle and a bus station shuttle are available for a fee. Parking is available for a fee.

This 4-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Restaurant Alsterkrug – This restaurant specialises in German cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Braband Bistro & Wein – This restaurant specialises in German cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 2 metres
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 7 per day)
  • Covered valet parking on site (EUR 17 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Bowling alley
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference centre (2,669 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 69.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Uncovered self-parking fee: EUR 7 per day
  • Valet parking fee: EUR 17 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, mobile payments and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Premier Alsterkrug Hotel offers transfers from the cruise terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 280 reviews" "
Rating 8 - Good. 116 out of 280 reviews" "
Rating 6 - Okay. 25 out of 280 reviews" "
Rating 4 - Poor. 8 out of 280 reviews" "
Rating 2 - Terrible. 4 out of 280 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Wei

Stayed 1 night in Jul 2024

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
HAMBURG
Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024

10/10 Excellent

Roswita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Restaurant!
Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortble
Stayed 2 nights in Feb 2024

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

8/10 Good

Allan

Stayed 5 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2022

10/10 Excellent

Horst, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manfred, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Lufthansa
Great facilities and a comfortable room. Food at the hotel was excellent. Friendly staff too.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enough for one night stays
Excellent service. The hotel is overall in good condition l, however it was noisy when someone at the next room was taking a shower or using the kettle. Nevertheless I had a good sleep but I was lucky to wake up early in the morning so no one else woke me up. Internet connection was quite slow.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Amazing close by to tge airport maximum you will pay on taxi 10 euros, freindly staff and was clean would recommend
Stayed 1 night in Sep 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem near the Hamburg airport.
Surprisingly beautiful, small hotel hidden away in a residential suburb of Hamburg, within walking distance to the airport. The hotel is immaculate, even romantic in its setting. Excellent for adults wanting some "me" time. It's probably a little too secluded for rambunctious children. It's a must stay for adults wanting to be near the airport. While you're there, try the little cafe on the river two blocks down.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
No WiFi as promised
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
It was ok but for price not exceptional. Front desk friendly and helpful but dinning Waitress was fair.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is Good. Mattress is a bit soft. Reception is nice & pleasant!
Stayed 3 nights in Mar 2019