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Heikotel - City Nord

3.0 star property

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Suite, Jetted Tub | Minibar, in-room safe, soundproofing, free WiFi
Premium Studio | Minibar, in-room safe, soundproofing, free WiFi
Premium Apartment | Private kitchen
Minibar, in-room safe, soundproofing, free WiFi
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Free WiFi

Explore the area

Map
Lauensteinstraße 15, Hamburg, HH, 22307
  • Stadtpark
    ‪8 min walk‬
  • Sporthalle Hamburg
    ‪4 min drive‬
  • Hagenbeck Zoo
    ‪10 min drive‬
  • Hamburg (HAM)
    ‪7 min drive‬

Room options

View all photos for Premium Apartment

Premium Apartment | Minibar, in-room safe, soundproofing, free WiFi

Premium Apartment

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Premium Studio

Premium Studio | Minibar, in-room safe, soundproofing, free WiFi

Premium Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Single Room

Minibar, in-room safe, soundproofing, free WiFi

Superior Single Room

  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfort Studio

Minibar, in-room safe, soundproofing, free WiFi

Comfort Studio

  • 278 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, soundproofing, free WiFi

Superior Double Room

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Jetted Tub

Suite, Jetted Tub | Minibar, in-room safe, soundproofing, free WiFi

Suite, Jetted Tub

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, soundproofing, free WiFi

Standard Single Room

  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Studio Single Use

Minibar, in-room safe, soundproofing, free WiFi

Comfort Studio Single Use

  • 28 sq m
  • Sleeps 1
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1017)
The price is €144
for 1 room
includes taxes & fees
10 Apr - 11 Apr
Holiday Inn Hamburg - City Nord by IHG

About this property

Heikotel - City Nord

Hotel in Hamburg
This hotel features self parking, dry cleaning and express check-out. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a front desk safe are on-site. Housekeeping is not available.
Heikotel - City Nord offers 36 accommodations with minibars and a safe. Flat-screen televisions come with pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access.

During your stay at Heikotel - City Nord, you're just a quick walk from Stadtpark. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 10 minutes by car from Hagenbeck Zoo and 10 minutes from Hamburg Messe and Congress
  • Dogs welcome for a fee
Heikotel - City Nord offers its guests multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. WiFi is free in public spaces. Heikotel - City Nord also features dry cleaning/laundry services, express check-out, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Hamburg hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (EUR 12 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18.50 for adults and EUR 6.90 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay films

Food and drink

  • Minibar

More

  • Free daily newspapers
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Theodor-Rumpel-Weg]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: EUR 12 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.50 for adults and from EUR 6.90 for children
  • Self-parking fee: EUR 12.00 per day
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - 5:00 PM.
Guests arriving after hours will need to go to the following location to check in: Theodor-Rumpel-Weg
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Heikotel
Heikotel - City Nord Hotel
Heikotel Hotel Wiki Hamburg
Heikotel Wiki
Heikotel Wiki Hamburg
Heikotel - City Nord Hamburg
Heikotel - City Nord Hotel Hamburg

Heikotel - City Nord Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 109 reviews
Rating 8 - Good. 42 out of 109 reviews
Rating 6 - Okay. 33 out of 109 reviews
Rating 4 - Poor. 8 out of 109 reviews
Rating 2 - Terrible. 3 out of 109 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not for me
Reception expected me to know how access to parking work before my arrival - you need to check in first, before parking, but no place to leave the car while you are checking in 😂 €3 for bottle of water Hard mattress - like sleeping on the floor Small-ish room
Stayed 1 night in Oct 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable hotel
Nice, afforabke hotel. The room was small but cozy. The bed was a little firm for my taste, but otherwise ok. WiFi ok and good breakfast.

4/10 Poor

Jens Kristian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was supposed to a luxury room at leased that was what i paid for with a City View. But i was placed in the basement.

8/10 Good

Pamela, Newark, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you're using the trains.
I stayed in the Wiki Hotel while on business and thought it was very nice. Good breakfast, easy access to trains, and a short walk from some nice restaurants.

6/10 Okay

Khalid, Detroit

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is neither great neither bad.
The hotel is neither great neither bad. I say its ok for the price and the SBahn station proximately just under 5 min. The neighborhood is quite depressing with all cars parked without any order along the roads and all over around. But the hotel has got its own parking, so you are fine if traveling by car. The hotel itself is clean, the staff is nice. But there are not much space around. Rooms are small, bathrooms are very small. If you travel with partner you may find this arrangement rather uncomfortable. I personally not sure how someone taller than 1.80 m can fit on the toilet stool in these bathrooms, there is not much space for legs. Ventilation is another problem, if two ppl take a shower, then better to keep window a bit open (I traveled in December), otherwise it gets really muggy. The hotel has got a bit strange layout, so despite of elevator being available, you still hassle with extra stairs, narrow corridors and number of turns. Breakfast is ok, its missing some items for the German taste, but there are plenty of items for French or American. Also they don’t have night desk, so you better let the hotel know if arriving late.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

bgh

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Average in all respects
Shocking service from Hotels.com Hotel were completely unaware of the booking via your organisation. Hotel was ok- but would never use Hotels.com for any future bookings- you simply cannot be trusted.

8/10 Good

Volkan

Travelled with partner
Liked: Cleanliness, amenities
Soweit in Ordnung für einen Wochenendtrip in Hamburg.
Stayed 1 night in Dec 2023

2/10 Terrible

Francisco

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ZONIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Stayed 1 night in Jul 2023

10/10 Excellent

lars

Stayed 2 nights in Jul 2023

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Gut, gerne wieder.
Stayed 1 night in Aug 2022

6/10 Okay

Carolin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Möbel sind schon sehr in die Jahre gekommen. Wasser im Waschbecken floss kaum ab. Zimmer war dafür sehr groß und das Personal sehr freundlich.
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Super
Stayed 3 nights in Jul 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt lille hotel til kortere ophold i Hamburg
Godt lille hotel. Ligger lidt udenfor centrum, men det er nemt at komme ind til Hauptbahnhof med S-Bahn fra nærliggende station. Rolig beliggenhed, men nabolaget har ikke meget at byde på.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Automat und das Parkhaus für das einchecken war schwer zu finden
Stayed 2 nights in May 2022

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Edda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irre gutes Haus mit dem“Gewissem“Etwas!
Hatte mich kurzfristig entschieden am Wochenende in Hamburg zu verbleiben und Das sollte sich Lohnen!Nach einem schnellen Check-Inn ging es auf das Zimmer,naja sagte ich,ist nicht wirklich so,wie vorab beschrieben.Also zurück zur Rezeption und nach einem problemlosem Upgrade bezog ich Zimmer 110,welches Tip/Top und mega geräumig war.Ein sauberes,großes Badezimmer mit großer Wanne,eine gut gefüllte Minibar und ein Kaffeeautomat rundeten meinen positiven Eindruck ab!Auch der Schreibtisch,der Kleiderschrank(innen war sogar ein Schirm für den Fall der Fälle)und die Ausgestaltung des Raumes mit zur Stadt passenden Bildern haben mich beeindruckt!Kurz erwähnen möchte ich noch den Pool im obersten Geschoss(Sauna ist da auch noch),einfach mal schwimmen und die Aussicht auf Hamburg genießen!Das Frühstück ist ordentlich,Angebot gut und vor Allem das Personal ist Irre Super,sieht wenn ein Gast kommt,bedient Ihn prompt und hat immer einen Blick auf den Gast-egal ob der Kaffee nachgereicht werden soll,oder mal ein Foto erstellt werden soll!Ganz besonders ist mir die Freundlichkeit(Offenheit)der ziemlich neuen Empfangsdame am Check-Inn Tag aufgefallen und auch Ihre fürsorgliche Art gegenüber den anderen Gästen!Und selbst das Bier an der Bar,hatte Sie ruck zuck nebenbei fertig!Einen kleinen Wehrmutstropfen gibt es jedoch auch-die Zimmerbeschreibung bezüglich Einzelzimmer stimmt in einigen Portals nicht,denn die aufgeführte Badewanne gibt es in Keinem von Diesen!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und aufmerksames Personal! Dankeschön!
Stayed 1 night in Sep 2019