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Hotel Graf Moltke

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Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Flat-screen TV
Exterior
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Free WiFi

Explore the area

Map
Steindamm 1, Hamburg, HH, 20099
  • Moenckebergstrasse
    ‪4 min walk‬
  • Hamburger Kunsthalle
    ‪6 min walk‬
  • Jungfernstieg
    ‪14 min walk‬
  • Hamburg (HAM)
    ‪35 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Comfort Single Room, 1 Single Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Triple Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Triple Room

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Basic Single Room, 1 Queen Bed

Basic Single Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Basic Single Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Economy Single Room, 1 Single Bed

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, 1 Single Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room, 1 Single Bed

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room

  • 29 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Large Single Sofa Bed OR 3 Single Beds and 1 Large Single Sofa Bed

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About this property

Hotel Graf Moltke

Pet-friendly hotel connected to the convention centre in Hamburg with free breakfast
A 24-hour front desk, a front desk safe and free breakfast are available at this smoke-free hotel. WiFi in public areas is free. Additionally, multilingual staff assistance, a reception hall and a vending machine are on-site. Weekly housekeeping is available.
Hotel Graf Moltke offers 89 accommodations with a safe and a hairdryer. This individually furnished accommodation includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Graf Moltke. During your stay, you'll be connected to the convention centre and just a quick walk from Museum of Arts and Crafts Hamburg. Free breakfast and free WiFi in public areas are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests speak favourably about the central location and the clean guestrooms
  • 15 minutes by foot from Hamburg City Hall and a 4-minute drive from Hamburg Messe and Congress
  • Dogs welcome for a fee
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, multilingual staff, and a front desk safe are also featured at the business-friendly Hotel Graf Moltke.

This Hamburg hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 10 per night)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Eco-friendly toiletries
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.40 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 10 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Graf Hamburg
Graf Moltke Novum Hotel
Graf Moltke Novum Hotel Hamburg
Hamburg Graf Moltke
Moltke Hamburg
Novum Graf Moltke
Novum Graf Moltke Hamburg
Novum Hotel Graf Moltke
Novum Hotel Graf Moltke Hamburg
Novum Hotel Hamburg Graf Moltke
Graf Moltke Top Hotel
Hotel Graf Moltke Hotel
Hotel Graf Moltke Hamburg
Hotel Graf Moltke Hotel Hamburg
Novum Hotel Graf Moltke Hamburg

Hotel Graf Moltke Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 196 out of 1003 reviews
Rating 8 - Good. 482 out of 1003 reviews
Rating 6 - Okay. 211 out of 1003 reviews
Rating 4 - Poor. 74 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very good.
Stayed 4 nights in Nov 2024

4/10 Poor

Jose

Disliked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Lynda

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is a good hotel as far as cleanliness, good condition and very welcoming staff. No air conditioning so i would not recommend staying here in the summer. We stayed in October and had to open window but still warm in the room. Excellent breakfast and great service. Within 20 min walking distance of Alstadt, shopping and other landmarks. HOWEVER!! A high number of homeless itinerants hanging around just outside hotel and surrounding area 24 hours per day, noisy at all hours of the night and fights breaking out. Police there often. I usually leave in early morning without my husband to go out for a walk or to get get coffee when we travel but i felt very unsafe here and did not leave hotel without him.
Stayed 5 nights in Oct 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, most important...security at entrance at night should be improved
Stayed 2 nights in Oct 2024

6/10 Okay

Keith

Good location
Stayed 1 night in Oct 2024

10/10 Excellent

Carmen

Stayed 3 nights in Sep 2024

8/10 Good

Hok Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property looked like it was part of an old casino, but it was very clean inside. The staff were mostly helpful, the biggest issue for us and I think for the staff too was that the elevator was out of service. They helped us carry our heavy luggage up the stairs. The front desk clerk said the elevator would be fixed on the second day of our stay, but it was not. Maybe they were having difficulty getting service. The room was a good deal especially with breakfast included and the breakfast options were good. The location near the train station was very convenient for us, but it turned out to be a rough and dirty neighborhood. Many people sleeping on the street, one mentally ill woman was yelling at passers-by when we arrived, and people were shouting outside all night. I felt like the staff were doing their best to make it a decent stay, though.
Stayed 2 nights in Aug 2024

6/10 Okay

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was quite large as was the bathroom. The wifi was lacking and for some reason the tv wasn’t working well but the staff were friendly and helpful and it was clean.
Stayed 1 night in Aug 2024

6/10 Okay

Hazel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

MARIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like people around this hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the room had everything i needed. The breakfast was also good. The receptionist helped me get an immediate cab. I was sorry to see the homeless people suffering in the cold from my window early morning. That's not anything to do with the hotel.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Historic hotel but a little too retro
The entrance experience is not great. Feels not safe and security on room doors is also low. It is in the station area which is convenient but more could be done to make the entrance feel more welcoming and secure. Carpeting should be removed as it is not fresh. Top points for newly renovated bathrooms and size of rooms and also bright breakfast room with good choice.
Stayed 1 night in Jun 2024

4/10 Poor

ILYA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsafe region with a lot of drunk people, refugies, homeless people. Very dirty and noisy.
Stayed 2 nights in Jun 2024

2/10 Terrible

Sascha

Travelled with family
Disliked: Staff & service
I could not make it due to a missed connection flight on the day prior. I informed them immediately, but they were not willing to make any exceptions for refunds or even credit. Very disappointing
Stayed 1 night in Jun 2024

10/10 Excellent

Angela

Stayed 1 night in Jun 2024

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Karla

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It is extremely convenient to the central train station, which is why I chose it. But this means noise of all kinds, non-stop. I was also told by my friend not to go in the direction away from the train station when coming out of the hotel because there is a lot of crime nearby. I didn’t see city police or hotel security in the vicinity at all, and did not go out at night.
Stayed 1 night in Apr 2024

10/10 Excellent

James, Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps from main train station, bus and U-/S-bahn. Clean, quiet room. No fuss check-in. Complimentary continental breakfast.
Stayed 2 nights in Feb 2024

4/10 Poor

Rodolfo, Berkeley

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved a room at the hotel. But we were sent to an apartment building nearby with no security. Adicts were geting high with spoons and neddles in the cozy entrance every night. The non-hotel building had 5 stories without elevator and no staff. If we had wanted an apartment without reception or security, we would have rented one for halve of what we paid. The apartment was in bad condition, the bathroom floor was all broken and covered with a dirty carpet. In my view this hotel is a total scam.
Stayed 3 nights in Feb 2024

8/10 Good

Bonnie, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute old-fashioned decor, carpet in room needs replacing, but i liked that it had an ensuite bathroom. The staff are super friendly and the area is very walkable and directly beside a metro / subway. Lots of unhoused people and many under the influence of substances that are wandering about outside the hotel, but as a solo female i still felt safe.
Stayed 2 nights in Feb 2024

6/10 Okay

Sebastian

Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the 14-foot ceilings in our room. The room was clean and quite and nicely furnished. The breakfast buffet was excellent. And the location next to the bus terminal and train station made it an excellent pedestrian place. It is an old building with a grand spiral staircase. If you're sensitive to cigarette smoke there was a faint odour in the stairwell and strong smell in the restaurant service corridor.
Stayed 3 nights in Jan 2024

4/10 Poor

Jack

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy
Walls are so thin we could hear one neighbour snoring, and another vomiting, the windows block no noise from the street so you'll be treated to the noise of emergency vehicle sirens and the wildlife lingering outside.
Stayed 2 nights in Jan 2024