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Mercure Hotel Hamburg City

4.0 star property

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Photo gallery for Mercure Hotel Hamburg City

Exterior
Junior Suite, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing
Exterior
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Amsinckstr. 53, Hamburg, HH, 20097
  • Miniatur Wunderland
    ‪3 min drive‬
  • Elbe Philharmonic Hall
    ‪4 min drive‬
  • Hamburg Cruise Center
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪37 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • 44 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Privilege, Room, 1 Queen Bed

  • City view
  • Sleeps 4
  • 1 Queen Bed

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Property entrance

INNSiDE by Meliá Hamburg Hafen

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4.3 out of 5, Excellent, (468)
The price is €113
for 1 room
includes taxes & fees
18 May - 19 May
INNSiDE by Meliá Hamburg Hafen

About this property

Mercure Hotel Hamburg City

Riverfront hotel with sauna and 24-hour front desk
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, a sauna, self parking and a business centre are on-site. Housekeeping is available on request.
Mercure Hotel Hamburg City offers 187 accommodations with a safe and a hairdryer. 49-inch LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Mercure Hotel Hamburg City, you'll be within walking distance of Hamburg City Hall. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna and bicycles to rent
  • Just a 3-minute drive from Hamburg City Hall and a few minutes from Miniatur Wunderland
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A sauna, a terrace, and multilingual staff are also featured at the eco-certified Mercure Hotel Hamburg City. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Bar/Bistro – This bistro serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (94 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 345 out of 1001 reviews
Rating 8 - Good. 502 out of 1001 reviews
Rating 6 - Okay. 122 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad Ibrahim

Stayed 6 nights in Dec 2024

6/10 Okay

John, Bournemouth

Stayed 1 night in Nov 2024

6/10 Okay

John, Bournemouth

Business traveller, Travelled with partner
Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

10/10 Excellent

Wayne

Stayed 3 nights in Apr 2022

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ice rooms and friendly staff

Nice rooms, friendly staff.
Stayed 1 night in Sep 2020

8/10 Good

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and supportive staff at reception desk

Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient

Business trip. Very convenient! Nice harbor theme in hotel
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to city center

Nice place close to city center. Food was reasonable good as well.
Stayed 1 night in Sep 2020

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Getaway

Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby. The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus. I would stay again.
Stayed 2 nights in Sep 2020

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.
Stayed 1 night in Oct 2019

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

JUMPEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Terje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really COOL consept in the room.
Stayed 1 night in Jul 2019

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent and low cost stay

The hotel was pleasant, nice staff and comfortable for the money.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee. I would stay again, but I wouldn't include the breakfast.
Stayed 2 nights in May 2019

8/10 Good

S, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel for business

Hotel's location, room size and staff are good. i went there 2 nights for business trip and it is very ideal.
Stayed 1 night in Sep 2018