We are Hilton Diamond level. We found ourselves in Hamburg to go on a cruise and there was no availability at the Hilton. We decided to roll the dice and stay here.
The staff were an 11 out of 10. Every interaction with them was awesome. We mistakingly printed our cruise form on double sided and needed it printed single sided. The hotel does not have a 'business center' but they said, email what we need printed to them. It was done immediately. We were stupid typical Americans and forgot that electrical outlets are not universal :) They were considerate enough to lend us an adaptor for no charge. Our luggage was lost by BA and I told the staff that they may be delivered. The staff asked if we wanted to be texted or called when the luggage arrived. Just the smallest nicest touch!
We did not get the breakfast option and that worked out for us. We did use the bar/food service and was pleasantly surprised at the reasonable cost. For other Americans out there, imagine what a 8 Buffalo Wing and Fries would cost at a Hilton. It was 9 euros. It was also damn good! We wound up having that twice during the 3 days we were there!
The location of the hotel is about a five minute walk to the Berliner Tor train station. About 1000' past the station is a huge grocery store, Kaufland.
Now, the room, ok, it was small compared to US Hiltons. It was typical for EU rooms. We liked the automatic floor lights.