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Novotel Hamburg City Alster

4.0 star property

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Photo gallery for Novotel Hamburg City Alster

In-room safe, desk, laptop workspace, blackout curtains
Standard Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains
Sports facility
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
Luebecker Str. 3, Hamburg, HH, 22087
  • Moenckebergstrasse
    ‪19 min walk‬
  • Hamburger Kunsthalle
    ‪3 min drive‬
  • Inner Alster Lake
    ‪3 min drive‬
  • Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Novotel Hamburg City Alster

Eco-certified hotel with full-service spa and fitness centre
A full-service spa, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site. Housekeeping is available on request.
Novotel Hamburg City Alster offers 210 accommodations with a safe and free newspapers. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they enjoy the helpful staff at Novotel Hamburg City Alster. During your stay, you'll be within walking distance of Alster Lakes. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Hamburg City Hall and a few minutes from Miniatur Wunderland
  • Cats and dogs welcome for a fee
Novotel Hamburg City Alster offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and 7 meeting rooms are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel Hamburg City Alster. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Novotel Hamburg City Alster has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Covered self-parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 1005 reviews
Rating 8 - Good. 453 out of 1005 reviews
Rating 6 - Okay. 90 out of 1005 reviews
Rating 4 - Poor. 16 out of 1005 reviews
Rating 2 - Terrible. 9 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

suresh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Stay at Novotel Hotel
recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
Stayed 3 nights in Nov 2024

6/10 Okay

amany

Liked: Cleanliness, property conditions & facilities
I booked 2 rooms for my family of 5 and when I checked in they gave us 1 room in the first floor and the second one in the 4 th floor which was very inconvenient. The room was very small and had no desk or makeup table and when I booked I thought the room will have an extra bed for tgd 3 rd person that I was charged extra for but it turned that they just opened the sofa to make it a bed for the 3 rd adult so there was no sitting area either
Stayed 3 nights in Oct 2024

10/10 Excellent

EVANS

Stayed 3 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Stayed 3 nights in Aug 2024

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

4/10 Poor

Mark, Canterbury

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Short Break
Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit, Washington

Stayed 3 nights in Jul 2024

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Worth bypassing if high temperature outside.
Stayed 1 night in Jun 2024

8/10 Good

Sharmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to visit Hamburg with a metro station right outside.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded my expectations.
I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023

6/10 Okay

Xiaomei

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean with excellent transport links directly in front of hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

NATIQ

Stayed 11 nights in Jul 2022

10/10 Excellent

Piyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent property and nice location
Stayed 4 nights in Nov 2021

8/10 Good

Ake

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Stayed 2 nights in Oct 2021

10/10 Excellent

SHAHRAM

Stayed 3 nights in Jul 2021

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Stayed 2 nights in Oct 2020

10/10 Excellent

Duri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020