See all properties

Novum Hotel Ambassador

Choose dates to view prices

Photo gallery for Novum Hotel Ambassador

Flat-screen TV
Outdoor pool
Lobby
Reception
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Parking available
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Heidenkampsweg, 34, Hamburg, HAM, 20097
  • Hamburg Wholesale Market
    ‪19 min walk‬
  • Mehr!-Theater am Großmarkt
    ‪20 min walk‬
  • Moenckebergstrasse
    ‪3 min drive‬
  • Hamburg (HAM)
    ‪35 min drive‬

Room options

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

Family Room

  • 34 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

Economy Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Room

Ökotel Hamburg

  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
4.0 out of 5, Very good, (271)
The price is €83
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Ökotel Hamburg

About this property

Novum Hotel Ambassador

Hotel with free breakfast, near Miniatur Wunderland
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, laundry facilities and a 24-hour front desk.
Novum Hotel Ambassador offers 119 accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Novum Hotel Ambassador, you'll be within walking distance of Marienkrankenhaus. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a gym
  • Just a 4-minute drive from Hamburg City Hall and a few minutes from Miniatur Wunderland
  • Pets welcome for a fee
Novum Hotel Ambassador offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Novum Hotel Ambassador. For a fee, parking is available.

Smoking is allowed in designated areas at this Hamburg hotel.

Guests are served a free buffet breakfast daily.
Novum Hotel Ambassador has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 12 per day)

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 15
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 9.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 12 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ambassador Hamburg
Ambassador Quality Hotel Hamburg
Hamburg Ambassador
Hamburg Quality Hotel Ambassador
Quality Ambassador
Quality Ambassador Hamburg
Quality Hotel Ambassador Hamburg
Quality Hotel Hamburg Ambassador
Quality Hotel Ambassador
Quality Hotel Hamburg

Novum Hotel Ambassador Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 453 reviews
Rating 8 - Good. 236 out of 453 reviews
Rating 6 - Okay. 95 out of 453 reviews
Rating 4 - Poor. 14 out of 453 reviews
Rating 2 - Terrible. 6 out of 453 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Caleb

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Güray

Stayed 1 night in Nov 2022

10/10 Excellent

Kestutis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nihad

Stayed 1 night in Jul 2022

8/10 Good

Willem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jun 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, the furniture a little bit worn, the breakfast was very nice with many options, all in all I had a pleasant experience.
Stayed 1 night in Jan 2022

8/10 Good

Sikke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good priced single room
A small single room wich was perfect for staying one night
Stayed 1 night in Jan 2022

10/10 Excellent

ABHIJEET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Hamburg
Good place, friendly service, the room was clean and comfy. Breakfast was good. I only stayed for one night so don't have more things to say. A couple of improvements would be if there were more lights in the room. And people talking in corridors could be sometimes a bit loud.
Stayed 1 night in Dec 2021

8/10 Good

Evert Johannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Ok business hotel. Location not very centric, need car. Room ok
Stayed 1 night in Nov 2021

8/10 Good

Joel

Business traveller
Liked: Cleanliness, room comfort
2 might business trip to Hamburg
An efficient stay in an efficient hotel. Since I was on a business trip I did not spend much time in the hotel. Hotel was in a logistically good position with easy access. My only issues were with breakfast manager, who was rude. Corona regulations are strict, I get it, but not easy to understand a manager that does not speak english, and choses to be rude to guests.
Stayed 2 nights in Nov 2021

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable.
We are a family of four with a dog and our stay was good. This hotel was in a very busy part of town and about a 10 minute walk to public transportation. It made for a slightly noise background outside the window. The room and hotel was clean. Only wish was for outlets near the bed.
Stayed 3 nights in Jul 2021

8/10 Good

Robert

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Beverley

Disappointed
Did not stay due to a flight cancellation. Wrote to Hotel.com and hotel, the latter did not respond. Was not able to get get a refund due to policy. No grace shown at all. Disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Excellent rooms and a very good breakfast. Reception staff are very helpful.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice if visiting local businesses but you need to be prepared for a taxi or Metro ride (or a longish walk) if seeking bars or restaurants.
Stayed 2 nights in Jan 2019

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good affordable stay
Quiet location, close to city center it has decent amenities. Swimming Pool, Sauna + Gym.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly staff
This hotel was a stop over from our trip to Denmark. Overal nice hotel with a staff that cares to give you the best possible service. The restaurant serves excellent cooked meals.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel Ambassador Hamburg
Just a short walk to S-Bahn/U-Bahn. The pool is a bit small but the sauna is great.
Stayed 1 night in Mar 2018

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hotel with very friendly staff
Although it was very cold outside, the room was nice and warm. Even the water in the pool was fine and going to the sauna was great. The room and bed were a bit small, but other than that I enjoyed my stay. I must say that all the staff were very friendly and welcoming.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for family!
This was a great stay! Slight problem at checkin.... (our room was only set for 2 pp instead of the requested 4)... but it was quickly remedied and the front desk manager gave me a drink comp as an apology. The restaurant and bar were both excellent for service and food.... and my kids particularly enjoyed the indoor pool and sauna area! There was even a small playroom with toys that was great for my youngest.
Stayed 2 nights in Oct 2017

6/10 Okay

dani, mex

Liked: Staff & service, property conditions & facilities
Nice, room too small
The lobby was nice and the restaurant also, it was an old hotel, the room was small and not so clean, the staff was very nice, we just stayed one night, so we were not able to see all the amenities
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room is clean and comfortable but there is nothing to do around the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Hotel was clean and comfortable