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Four Seasons Hotel Hangzhou at West Lake

5.0 star property

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Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, pool loungers, lifeguards on site
Exterior
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lake
Food and drink

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Hangzhou Botanical Garden
    ‪1 min walk‬
  • West Lake
    ‪2 min drive‬
  • Lingyin Temple
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪50 min drive‬

Room options

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room King

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room King Bed

  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lagoon Suite

  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Panorama Garden View Room King

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room King Bed

  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room 2 Double Beds

  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Grand Terrace Room 2 Double Beds

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Indoor pool

Four Seasons Hotel Hangzhou At Hangzhou Centre

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (10)
The price is €277
for 1 room
includes taxes & fees
23 Apr - 24 Apr
Four Seasons Hotel Hangzhou At Hangzhou Centre

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury Hangzhou hotel connected to a shopping centre, steps from Hangzhou Botanical Garden
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free wired Internet in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. This individually decorated accommodation has separate sitting areas and includes sofa beds. Beds feature down duvets. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
With your stay at Four Seasons Hotel Hangzhou at West Lake, you're connected to a shopping centre and just a quick walk from Hangzhou Botanical Garden. Features include free self-parking and free wired Internet, plus 2 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Free self-parking
  • For dining with garden views, stop by WLB Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, manicures and pedicures or body treatments at The SPA
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Hangzhou Botanical Garden and 8 minutes on foot from Quyuan Park
Four Seasons Hotel Hangzhou at West Lake offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5543 square feet (515 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the luxury Four Seasons Hotel Hangzhou at West Lake. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
WLB Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant – Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 308 for adults and CNY 154 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free cot
  • Highchair
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,543 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 308 for adults and from CNY 154 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 163 out of 182 reviews
Rating 8 - Good. 15 out of 182 reviews
Rating 6 - Okay. 3 out of 182 reviews
Rating 4 - Poor. 0 out of 182 reviews
Rating 2 - Terrible. 1 out of 182 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Roy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024

6/10 Okay

Albert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019