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Grand Hyatt Hangzhou

5.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Exterior
Premium bedding, minibar, in-room safe, desk
Meeting facility
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Air conditioning

Explore the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • West Lake
    1 min walk
  • 菲乐酒家
    6 min walk
  • Longxiangqiao Station
    4 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    44 min drive

Room options

Grand Premium Suite

  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View

  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Lake View

  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Midtown Shangri-La, Hangzhou

Pool
Hot tub
Spa
Parking included
4.4 out of 5, Excellent, (186)
The price is €151
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Midtown Shangri-La, Hangzhou

About this property

Grand Hyatt Hangzhou

Lakefront Hangzhou hotel in Shangcheng with 5 restaurants
5 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Grand Hyatt Hangzhou, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, manicures and pedicures or aromatherapy at 焕水疗
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from West Lake and 9 minutes on foot from Broken Bridge
  • Airport and train station pick-up shuttle service available for a fee
Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. A sauna, spa services, and a vending machine are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
28 Hubin Road 湖滨28 – This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Grand Hyatt Steakhouse – This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Patio 青莳 – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Grand Hyatt Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 386 reviews" "
Rating 8 - Good. 127 out of 386 reviews" "
Rating 6 - Okay. 48 out of 386 reviews" "
Rating 4 - Poor. 11 out of 386 reviews" "
Rating 2 - Terrible. 11 out of 386 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Huan, Carlsbad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Hongyi

Stayed 3 nights in Jul 2024

2/10 Terrible

Yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Lan, Costa Mesa

Stayed 4 nights in Jul 2024

10/10 Excellent

sharvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Yanlong, Waterbury

Travelled with family and small children
It is okay but so so , old
Stayed 1 night in Jun 2024

6/10 Okay

Meigan

Business traveller
Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024

10/10 Excellent

VINCI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Awesome location and service. Loved it.
Stayed 2 nights in Dec 2023

10/10 Excellent

YUWEI

Stayed 2 nights in Dec 2023

8/10 Good

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Jie

Stayed 4 nights in Oct 2023

4/10 Poor

Zhihong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

CHEK MENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Froilan

Stayed 3 nights in Aug 2023

10/10 Excellent

WEILIAN

Stayed 1 night in Jun 2023

8/10 Good

shuou

Travelled with family
Liked: Staff & service
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Stayed 1 night in May 2023

2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Bernhard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Stayed 1 night in Apr 2020

8/10 Good

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019