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UrCove by Hyatt Hangzhou Westlake

4.0 star property

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Photo gallery for UrCove by Hyatt Hangzhou Westlake

Exterior
Junior Double Room | Down duvets, free minibar, in-room safe, blackout curtains
Reception
Business centre
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Gym
  • Laundry
  • Breakfast available

Explore the area

Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪11 min walk‬
  • Hangzhou China Silk Town
    ‪2 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior King room

Superior King room | Down duvets, free minibar, in-room safe, blackout curtains

Superior King room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Down duvets, free minibar, in-room safe, blackout curtains

Junior Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Down duvets, free minibar, in-room safe, blackout curtains

Executive Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room | Down duvets, free minibar, in-room safe, blackout curtains

Superior Twin room

  • 25 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area | 55-inch LCD TV with cable channels, smart speakers

Business Deluxe King Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

UrCove by Hyatt Hangzhou Westlake

Hotel with a 24-hour fitness centre, near Hangzhou Jiali Center
Along with a restaurant, this hotel has a 24-hour fitness centre and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
UrCove by Hyatt Hangzhou Westlake offers 191 air-conditioned accommodations with free minibar items and a safe. Beds feature down duvets. 55-inch LCD televisions come with cable channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at UrCove by Hyatt Hangzhou Westlake, you're just a quick walk from Wushan Night Market. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Self-service breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Hangzhou Jiali Center and West Lake
There's a restaurant on site. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at UrCove by Hyatt Hangzhou Westlake. A complete renovation of UrCove by Hyatt Hangzhou Westlake was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Hangzhou hotel.

For a fee, guests can enjoy self-service breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
UrCove by Hyatt Hangzhou Westlake has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in public areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately CNY 99 for adults and from CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

UrCove by Hyatt Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Keefe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Adelene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024

8/10 Good

Derek Khoi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024

10/10 Excellent

Faustina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mei, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024

8/10 Good

Kwan Hoong, Singapore

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Xu

Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024

10/10 Excellent

Jing Mei

Stayed 3 nights in Jun 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024

10/10 Excellent

Steven, SAN ANTONIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024

10/10 Excellent

QI XIANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, next to subway, many food options
Stayed 2 nights in May 2024

8/10 Good

Wei Khiung

Stayed 2 nights in May 2024

10/10 Excellent

ZHI YAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike.
Stayed 1 night in May 2024

6/10 Okay

Gordon

Travelled with family
Liked: Staff & service, property conditions & facilities
Disapointed
Booked two rooms that's were supposed to be supior king suites but instead got placed in the standard king suites facing a parking lot and old building. This automatically is a fail but it was a busy weekend and we didn't want to complain. Overall going after the Japanese look and Tech theme with robots for room service. Overall I had to hand was the floors on the first day as my shoes were sticking to something and we have a baby so better safe than sorry. Great location on shopping street close to transit and west Lake. Overall if we had been given the rooms we booked it would have been a 6 but not delivering on your promis a 3.
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again!
Stayed 3 nights in May 2024

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very high tech hotel
Stayed 4 nights in May 2024

10/10 Excellent

Yi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake.
Stayed 5 nights in Apr 2024

6/10 Okay

Ka Yan

Liked: Cleanliness
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very convenient location and high CP hotel!
The room is good, but the coffee machine is not easy to use need staff's help. The room soundproofing is poor, can hear the other room people talking in the night!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erinomainen valinta!
Tämä oli hyvä. Standart-huoneen taso ylitti odotukset, menisi vähintään luokkaa korkeammastakin. Loistava suihku, erillinen automaatti-wc, huoneessa sekä toimiva lämmitys että viilennys, maksuttomat vedet ja limpparit jääkaapissa + hammasharjat yms, tilava huone ja iso sänky hyvillä tyynyillä. Wifi ok. Kiinalaiseen keskitasoon nähden todella siisti ja länsimainen, henkilökunnan englantikin riittävää. Hinta oli myös ok, ei halvin, mutta kerrankin maksoi mielellään. Loistava sijainti. Fengqi Roadin metroaseman C3-sisäänkäynti avain hotellin edessä. Tien toisella puolen ostoskeskus ja iltamarkkinakatu. Lähistöllä rafloja ja baareja jonkin verran. Miinukset vain huonosta huoneen ovesta, joka päästää äänet läpi. Isolta tietä ei tule liikaa meteliä. Sänky olisi myös kaivannut petaria. Jos joskus tulisin uudestaan Hangzhouhun, majoittuisin ehdottomastii täällä. En kyllä tule.
Stayed 2 nights in Nov 2024