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Holiday Inn Express Hangzhou Westlake East, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hangzhou Westlake East, an IHG Hotel

View from room
Exterior
Exterior
Exterior
Interior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
NO.2 WESTLAKE AVENUE, SHANGCHENG DISTRICT, Hangzhou, 310009
  • Wushan Night Market
    3 min drive
  • Phoenix Mosque
    3 min drive
  • Qinghefang Old Street
    3 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    28 min drive

Room options

View all photos for Standard Room, 1 King Bed, Lake View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Lake View

  • 32.0 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Lake View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Lake View

  • 32.0 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

  • 33.1 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down duvets, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

  • 64 sq m
  • Lake view
  • Sleeps 2
  • 1 Single Bed

View all photos for Room (Specialty)

Down duvets, minibar, in-room safe, individually decorated

Room (Specialty)

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, Multiple Beds, City View

Standard Room, Multiple Beds, City View | Down duvets, minibar, in-room safe, individually decorated

Standard Room, Multiple Beds, City View

  • 32.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, City View

View from room

Standard Room, 2 Single Beds, City View

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior
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for 1 night
includes taxes & fees
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About this property

Holiday Inn Express Hangzhou Westlake East, an IHG Hotel

Hotel connected to a railway/underground station in Downtown Hangzhou with free breakfast
A restaurant, a conference centre and a business centre are available at this hotel. Free self-service breakfast and free WiFi in public areas are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express Hangzhou Westlake East, an IHG Hotel offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. A pillow menu is available. Televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

With your stay at Holiday Inn Express Hangzhou Westlake East, an IHG Hotel, you'll be connected to a railway/underground station and within walking distance of Museum of Traditional Chinese Medicine. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free self-service breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Just a 3-minute drive from West Lake and a few minutes from Wushan Night Market
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1619 square feet (150 square metres) and includes a conference centre. The business-friendly Holiday Inn Express Hangzhou Westlake East, an IHG Hotel also features a vending machine, complimentary newspapers in the lobby, and laundry facilities.

Smoking is allowed in designated areas at this Hangzhou hotel.

Guests are served a free self-service breakfast daily from 6:30 AM to 10:00 AM.
Holiday Inn Express Hangzhou Westlake East, an IHG Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre (1,619 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Hangzhou Westlake East, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Holiday INN EXP Westlake East
Holiday Inn Express Hangzhou Westlake East
Holiday Inn Express Hangzhou Westlake East, an IHG Hotel Hotel

Holiday Inn Express Hangzhou Westlake East, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 45 reviews" "
Rating 8 - Good. 11 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

PIN LENA

Travelled with group
The good about this hotel is the proximity to the Metro Station. However when it come to cleanliness, there is room of improvement. The aircon vent in the room is filled with a thick layer of dirt. Please do arrange for servicing upon review of this feedback. Aside the front desk staff on night shift need to be more attentive to customers' request. We do understand there maybe fewer staff on duty but please do not respond negatively. Thank you.
Stayed 4 nights in Jul 2024

10/10 Excellent

Andrew, Ontario

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG TIP ON CHECKOUT
Good place to stay on a budget, high quality for price. Good size clean rooms. great staff. Good location . No disgusting smokers noticed as per Chinese-name hotels. TIP. watch out. Some hotels in China don't understand the hotels.com (expedia) credit system... ask for a manager if the staff start trying to get the money off you. They must debit the booking code in expedia where your money was held in trust if you pre-paid. You may have to insist on the manager. ALLOW TIME !! Most western hotel names understand, but I still get about 1 in 10 that doesn't. Be aware Hotels.com is owned by expedia.... this will help greatly. There is no translation name for expedia either. Stick with western-named hotels , not obvious chinese ones like "happy blossom golden sun bloom "etc etc. You are also more likely to not get stuck with problems of language.
Stayed 5 nights in Apr 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn good quality on a budget.
Good quality, but relatively budget hotel. Semi western which gives a good flavour of local, but without filthy smokers. We got a higher grade room for little more on hotels.com. Good to see the stinky smokers are finally being given the bums rush in china... at more western hotels anyway. Their pervasive stink is unbearable at very chinese hotels, so be warned. Generally a western name gets you better quality as they have a brand to protect.
Stayed 1 night in Apr 2024

10/10 Excellent

Yingshi

Stayed 1 night in Apr 2024

10/10 Excellent

Chai

Stayed 1 night in Jan 2024

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Yanchao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the high speed train station and 2 subway stops away from the West Lake. 20 minutes walk to the walking street shopping center.very convenient. Check in was too slow, amenities are basic. No refrigerator in room. Didn’t go for breakfast, heard is decent but limited offerings of western food. Overall very good value for the money.
Stayed 1 night in Oct 2023

10/10 Excellent

N Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2023

6/10 Okay

Takeshi

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Ying Lok Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常接近地鐵站出口，交通十分方便！杭州當地朋友也說是不錯的選擇！ 房間乾淨整潔，唯獨少了電冰箱！夏天就要到附近的便利店自行購買了！ 另外要一讚是酒店的自助早餐！款式豐富，是中/西式，保證滿意！
Stayed 3 nights in Jul 2024

8/10 Good

CHENG-JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Fabricio

Stayed 1 night in Apr 2024

8/10 Good

WING TONG

Travelled with family
Liked: Cleanliness, staff & service, room comfort
整體很好
有些設施壞了，要盡快修理，例如乾衣機、咖啡機，其他都好好
Stayed 9 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

hsiou li

Stayed 1 night in Apr 2024

10/10 Excellent

Hsin-Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點在地鐵1, 5線上，7線一站，交通方便不論機場還出遊都方便。計程車起跳13人民幣，包車遊也方便。住宿樓下有小餐館和便利店。飯店一樓有電動可以玩，只有一台。整體住宿非常愉快！
Stayed 4 nights in Feb 2024

10/10 Excellent

Tzu Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
正對地鐵出口 附近購物與吃飯方便
Stayed 2 nights in Dec 2023

8/10 Good

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is abuting on another hotel and it made us difficult to find its excat location. There is no lay-by/taxi stand in front of the hotel to facilitate arrival at/department from the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

BaeHeon

Stayed 1 night in Dec 2023

10/10 Excellent

Pui Cheung

Stayed 4 nights in Oct 2023

6/10 Okay

Takeshi

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Takeshi

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Fengming

Stayed 3 nights in Nov 2023