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InterContinental Hangzhou ICC by IHG

4.5 star property

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Photo gallery for InterContinental Hangzhou ICC by IHG

Children’s area
Minibar, in-room safe, laptop workspace, blackout curtains
Exterior
Point of interest
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
Jiefang East Road No 2, Hangzhou, Zhejiang, 310016
  • West Lake
    ‪5 min drive‬
  • Wulin Square
    ‪6 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪7 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Classic Room

Minibar, in-room safe, laptop workspace, blackout curtains

Classic Room

  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for 2 Single Premium River View

2 Single Premium River View | Minibar, in-room safe, laptop workspace, blackout curtains

2 Single Premium River View

  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for 2 Single Premium

Minibar, in-room safe, laptop workspace, blackout curtains

2 Single Premium

  • 65 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Room

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Club lounge access, River View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed, Club lounge access, River View

  • 130 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Single Classic

Minibar, in-room safe, laptop workspace, blackout curtains

2 Single Classic

  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, City View

Premium Room, 2 Single Beds, City View | Minibar, in-room safe, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, City View

  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Classic

Minibar, in-room safe, laptop workspace, blackout curtains

1 King Classic

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Upgraded Premium Room

Minibar, in-room safe, laptop workspace, blackout curtains

Upgraded Premium Room

  • 130 sq m
  • River view
  • Sleeps 3
  • 1 Single Bed

View all photos for 2 Single Upgraded Premium Lounge Access River View

Minibar, in-room safe, laptop workspace, blackout curtains

2 Single Upgraded Premium Lounge Access River View

  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 King Upgraded Premium Lounge Access River View

Minibar, in-room safe, laptop workspace, blackout curtains

1 King Upgraded Premium Lounge Access River View

  • 65 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium

Minibar, in-room safe, laptop workspace, blackout curtains

1 King Premium

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium River View

Minibar, in-room safe, laptop workspace, blackout curtains

1 King Premium River View

  • 65 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access, River View (CEO)

View from room

Suite, 1 King Bed, Club lounge access, River View (CEO)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access

Suite, 1 King Bed, Club lounge access | Minibar, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed, Club lounge access

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Club lounge access, River View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Club lounge access, River View

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View | Minibar, in-room safe, laptop workspace, blackout curtains

Premium Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Minibar, in-room safe, laptop workspace, blackout curtains

Classic Room, 1 King Bed, Accessible

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

InterContinental Hangzhou ICC by IHG

Luxury hotel with 3 restaurants and full-service spa
This smoke-free hotel features 3 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
InterContinental Hangzhou ICC by IHG offers 395 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include massages.
During your stay at InterContinental Hangzhou ICC by IHG, you'll be within walking distance of Hangzhou City Planning Exhibition Hall. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Enjoy international cuisine while dining at The Lake All Day Dining
  • Buffet breakfast offered for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Just a 4-minute drive from Wushan Night Market and a few minutes from West Lake
  • Airport shuttle service available for a fee
InterContinental Hangzhou ICC by IHG offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A fitness centre, a sauna, and a complimentary children's club are also featured at the luxury InterContinental Hangzhou ICC by IHG. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
The Lake All Day Dining – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Xianshanyuan Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Lobby Lounge – On-site café.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 196 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • The Lake All Day Dining
  • Xianshanyuan Restaurant

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 196 per person
  • Airport shuttle fee: CNY 20 per person (one-way)
  • Rollaway bed fee: CNY 408.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Hangzhou ICC by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Intercontinental
Intercontinental Hangzhou
Intercontinental Hotel Hangzhou
InterContinental Hangzhou Hotel
Intercontinental Hangzhou Hotel Hangzhou

InterContinental Hangzhou ICC by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 154 reviews
Rating 8 - Good. 47 out of 154 reviews
Rating 6 - Okay. 13 out of 154 reviews
Rating 4 - Poor. 3 out of 154 reviews
Rating 2 - Terrible. 5 out of 154 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities
The building design is unique.
Stayed 1 night in Dec 2024

6/10 Okay

Faisal, Hollis

Business traveller
Liked: Cleanliness
Limited dining options
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slight feedback otherwise great stay
enjoyable stay. only downside is the lobby bar closes so early it was hard to have post dinner drinks or work at lounge over some whiskeys or alcohol in the night.
Stayed 3 nights in Sep 2024

2/10 Terrible

canson

Disliked: Cleanliness, property conditions & facilities
The property is dated
Stayed 2 nights in Jun 2024

10/10 Excellent

renjun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Nian

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept hotel with high service level
The stay was excellent. The staff r friendly and helpful. They always give a welcoming smile. I would like to suggest that the hotel line their dustbin especially the one inside the toilet because some guests absent-minded discard their toliet paper there, leaving behind a urine smell. While being green, the current methos is just not sustainable.
Stayed 1 night in Oct 2023

10/10 Excellent

MARZOUQ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very unique place to stay! Me and my girlfriend stayed there for three nights and the hotel was super! The room so clean, the hotel so organized, and the service is one of the best that I saw for while, they are really helpful and nice, the pool is good also the gym, and last thing which is the most important, is the view , this hotel have special view on the River and the new town, we will come back! Thank you intercontinental
Stayed 3 nights in Oct 2022

10/10 Excellent

Eric

Stayed 1 night in Dec 2021

10/10 Excellent

Nan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great hotel to stay in Hangzhou city. Large Outlet in underground and easy access to subway
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel
Nice hotel and good service
Stayed 1 night in Jul 2020

8/10 Good

MIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, many choices
Stayed 1 night in Jun 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landmark of the city
amazing hotel with super nice staffs great location, so in love with local area cozy and good variation of breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Yu Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Hasan Furkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2019

10/10 Excellent

KUO HSUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的住宿體驗
非常滿意的住宿體驗。
Stayed 1 night in Dec 2018

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!!!!!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and services
Stayed 2 nights in May 2018

10/10 Excellent

Shyr Yong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, View and Convenience
Great view of the famous Qiantang River right in front of my room. Almost nightly light show. On Saturday, there is a musical fountain show right in front of the hotel and the Hangzhou Grand Theatre. The music and the lightings are synchronised very well with all surrounding buildings within I believe a 5 km radius all participating in the lighting show. It is very convenient as it is next to the subway station. It is also within a 1.7 km walking distance from the the new and grand Raffles City Square developed by Capitaland. Outlet Mall (Sausser) is right in front of the hotel.
Stayed 6 nights in Mar 2018