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Kempinski Hotel Hangzhou

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Hangzhou

Terrace/patio
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Westlake Culture Plaza
    5 min drive
  • Hangzhou Tower Shopping Mall
    6 min drive
  • Hangzhou Opera
    6 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    40 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, River View (Grand Canal View Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Single Beds, River View (Grand Canal View Twin Room)

  • 46 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Sofitel Hangzhou Westlake

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (416)
The price is €139
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sofitel Hangzhou Westlake

About this property

Kempinski Hotel Hangzhou

Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli.
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Kempinski The Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is open daily.
With your stay at Kempinski Hotel Hangzhou, you'll be connected to a shopping centre and close to Hangzhou Tower Shopping Mall. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by Morph Rooftop Bar, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, body treatments or detox wraps at Kempinski The Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Wulin Square and 6 minutes from Hangzhou Tower Shopping Mall
Kempinski Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square metres) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury Kempinski Hotel Hangzhou. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Morph Rooftop Bar – This rooftop bar overlooks the garden.
Zi Chen – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Freida – This restaurant specialises in German cuisine and serves lunch, dinner and light fare. Open daily.
Berthold Delikatessen – This delicatessen only serves light fare. Open daily.
Kitchen at K – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 164 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 164 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Kempinski Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yuk King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Feedback
第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019