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West Lake Hillview International Hotel

4.5 star property

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Photo gallery for West Lake Hillview International Hotel

Minibar, blackout curtains, cots/infant beds, free wired Internet
Lobby
Standard Room, Hill View | Deep-soaking bathtub
Hallway
Interior entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Air conditioning
  • Laundry
  • Breakfast available

Explore the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001
  • West Lake
    ‪2 min drive‬
  • Broken Bridge
    ‪6 min drive‬
  • Lingyin Temple
    ‪7 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪37 min drive‬

Room options

View all photos for Royal Suite

Royal Suite | Living area | LCD TV

Royal Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View | Minibar, blackout curtains, cots/infant beds, free wired Internet

Deluxe Room, Hill View

  • Hill view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite | Living area | LCD TV

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Room, Mountain View

Room, Mountain View | Minibar, blackout curtains, cots/infant beds, free wired Internet

Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Romantic Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Standard Room, Hill View | Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room, Hill View

  • Hill view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Cozy 2-bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elegant Single Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Elegant Single Room

  • Sleeps 1
  • 1 Single Bed

Yuhuang Multi-level Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room with Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Guestroom

Minibar, blackout curtains, cots/infant beds, free wired Internet

Guestroom

  • Sleeps 2
  • 2 Single Beds

Paul Frank Family Theme Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Superior King Room with Mountain View

  • Sleeps 2
  • 1 Queen Bed

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About this property

West Lake Hillview International Hotel

Luxury hotel with fitness centre and sauna
This smoke-free hotel features a fitness centre, a bar/lounge and a sauna. Free self parking and free train station pick-up are also provided. Additionally, a rooftop terrace, a conference centre and Access to hot tub are on-site.
West Lake Hillview International Hotel offers 189 air-conditioned accommodations with minibars and complimentary bottles of water. LCD televisions come with digital channels.

This Hangzhou hotel provides complimentary wired Internet access. Additionally, rooms include free toiletries and blackout curtains.

Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.
During your stay at West Lake Hillview International Hotel, you'll be within walking distance of West Lake. You'll find features such as free self-parking and free train pick-up service, plus a gym.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the buffet restaurant
  • Breakfast is offered for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Just a 2-minute drive from West Lake and a few minutes from Siyan Well
  • Free train station pick-up shuttle service
West Lake Hillview International Hotel offers its guests Access to hot tub, a sauna, and a fitness centre. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury West Lake Hillview International Hotel. Free self parking is available.

This 4.5-star Hangzhou hotel is smoke free.

Western Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Free train station pick-up shuttle
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 50 per person
  • A bar/lounge

Restaurants on site

  • Western Restaurant

Things to do

  • Gym
  • Hot tub
  • Pool
  • Sauna
  • Shopping

Family friendly

  • Cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Soap

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay
West Lake Hillview International Hotel offers transfers from the airport and train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

West Lake Hillview International Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

B

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very convenient
It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
Stayed 2 nights in Nov 2024

6/10 Okay

Ayman, Egypt

Disliked: Cleanliness, staff & service
Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali Rizvi, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT is a nice hotel with excellent rooms.

2/10 Terrible

MZUS

Disliked: Staff & service
Disaster - don't go there
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Good

G. Henegar, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hangzhou
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Terrible

LD, Shanghai, China

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommanded
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Lake Hillview Hotel stay - second time
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

10/10 Excellent

Stephen Mesker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

10/10 Excellent

ALSALMAN

Liked: Cleanliness, staff & service, room comfort
MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

4/10 Poor

SOCO..., FRANCE

Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
West Lake Hillview - beautiful decor
We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

6/10 Okay

MANSOUR, DUBAI

Liked: Cleanliness, staff & service, room comfort
my opinion frankly
First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

10/10 Excellent

Joy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, good rooms, great location
In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly low priced
This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.

6/10 Okay

TM, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Lake Hillview - inconvenient location
Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...

8/10 Good

Busy Travellers

Liked: Cleanliness, room comfort
Need to know language
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

10/10 Excellent

Philip

Liked: Cleanliness
Well appointed rooms and very
Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Nice and spacious room with comfortable
Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

8/10 Good

Rinus

Liked: Cleanliness, staff & service
"International"is a bit much.
"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

4/10 Poor

Anonymous

Liked: Cleanliness
Disliked: Staff & service, room comfort
THE GOOD, THE BAD, AND THE UGLY
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.