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Elegant Suites Westlake

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Elegant Suites Westlake

Apartment, 4 Bedrooms, Lake View | Premium bedding, minibar, in-room safe, individually decorated
Outdoor pool
Outdoor pool
2 bars/lounges
Studio, Garden View | Living area | LCD TV, fireplace, DVD player

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Washer
    Washer
  • Parking available
    Parking available
  • Outdoor space
    Outdoor space
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • West Lake
    6 min walk
  • Tran Quoc Pagoda
    4 min drive
  • Ho Tay Water Park
    5 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    29 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Premium bedding, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area | LCD TV, fireplace, DVD player

Apartment, 1 Bedroom, Garden View

  • 86 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Garden View

Studio, Garden View | Living area | LCD TV, fireplace, DVD player

Studio, Garden View

  • 56 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

In-room dining

Family Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

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The price is €87
for 1 night
includes taxes & fees
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About this property

Elegant Suites Westlake

Lakefront Hanoi aparthotel in Tay Ho with a full-service spa
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a fireplace and a jetted bath, while also providing free WiFi, free wired Internet and an LCD TV with cable channels. A kitchen with a fridge and a microwave are available, and other amenities include a washer/dryer and a balcony.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodation at this 5-star aparthotel has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Elegant Suites Westlake. During your stay, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle. Built in 2013, this luxury aparthotel has 135 apartments over 16 floors. Each apartment offers free WiFi and in-room jetted baths.
  • Each apartment offers a kitchen, a washer/dryer and a fireplace
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Extended parking available for a fee
  • Indulge with Thai massages, reflexology or body scrubs at Elegant Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground
  • Within a 10-minute walk of West Lake and Syrena Shopping Center
  • Free local-area shuttle service
Elegant Suites Westlake offers its guests a full-service spa and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury Elegant Suites Westlake. A free area shuttle within 5 km is available. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hanoi aparthotel.

Camellia – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, Vietnamese

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Reflexology
  • Sauna
  • Spa tub
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Area shuttle
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Limited room service
  • Minibar

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 25 per night

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library
  • Stereo

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 100 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Elegant Suites Westlake offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 348 out of 553 reviews" "
Rating 8 - Good. 152 out of 553 reviews" "
Rating 6 - Okay. 41 out of 553 reviews" "
Rating 4 - Poor. 7 out of 553 reviews" "
Rating 2 - Terrible. 5 out of 553 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Son, Carrollton

Stayed 1 night in Jul 2024

10/10 Excellent

Manu

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Loved it
Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend
Stayed 2 nights in Jul 2024

8/10 Good

Diethelm

Liked: Cleanliness, property conditions & facilities
Elegant indeed. Just a nice experience.
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathlyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities

8/10 Good

Linh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Phòng ốc rộng rãi, sạch sẽ. Phòng có bếp nhưng không có đồ dùng học trợ nấu nướng như dầu ăn, gia vị... Không có đũa dùng mà chỉ toàn dao dĩa. Thế nên nếu ở lâu chắc khách phải chủ động mua đồ để nấu nướng vì chỉ cung cấp nồi xoang, bát đĩa. Khu vui chơi trẻ em dù trong nhà nhưng mùa đông lạnh không có máy sưởi ấm nên không chơi được. Nhân viên nhiệt tình, lễ phép là điểm cộng.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brock

Business traveller
Liked: Amenities, property conditions & facilities
Awesome property
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tay Ho is a great neighborhood. Close to the airport and lots of great little bars and restaurants (Vietnamese and other global treats). The staff at Elegant Suites were professional, kind and helpful. We will definitely return when we head back to Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Nipa, New York

Stayed 2 nights in Dec 2023

10/10 Excellent

PURTI

Stayed 3 nights in Dec 2023

8/10 Good

vishal

Travelled with family
Liked: Cleanliness, room comfort
4 star feelings
The hotel room was quite big and was comfortable but honestly we didn't feel 5 star ambience and the pool was also very cold ; the breakfast didn't had vegan options
Stayed 3 nights in Dec 2023

10/10 Excellent

Nada

Travelled with group
Liked: Cleanliness, room comfort
loved the room and the staff
Loved everything about this hotel, the room was perfect, very spacious with a view on the lake. we also had a spacious jaccuzi in the unit (!) and a washing machine. The staff were very helpful. They took their time to explain the city map/landmark and helped us make the best out of our trip
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Brock

Business traveller
Liked: Cleanliness, property conditions & facilities
Great property and staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again.
Stayed 5 nights in Nov 2023

6/10 Okay

Murugananth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Quiet, safe, many amenities around.
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an outstang hotel service perfect very helpfull
Stayed 3 nights in Sep 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our (my lady and I) third time staying at Westlake within one year. We stayed 10 nights. As in the past, our stay was pleasant and peaceful. We stayed in a deluxe studio room. The size of the room was adequate. The room was clean and comfortable. No bad smells. The pool and gym are awesome. We used both multiple times…nearly everyday. The pool is huge. There’s a wading pool next to the big pool. Towels and showers are available. Folks are asked to rinse off before entering the pool, which is sensible and a courtesy to others. The gym is spacious and can accommodate 20 or so bodies at a time. It has a/c and portable fans to help keep the temperature down. Water is available as are towels. A billiards table is available, but beware. A couple of the pockets aren’t firmly in place and tend to fall when balls go in them. The breakfast buffet was excellent. There were plenty of choices. Fruits and vegetables were fresh. Food was good or better. All staff were helpful, polite and professional. There were ample eating establishments within a few minutes by foot. In many of them, we had dinner for less than $10 for both of us. We will definitely consider staying at Westlake again.
Stayed 11 nights in Aug 2023

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean ,elegant design just like it’s named ,beautiful view from our suites . The staffs are friendly, helpful and respectful. I feel very safe here , love the breakfast buffet, gym. I definitely come back whenever I visit Ha Noi again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Katrina

Liked: Cleanliness, room comfort
Exceptional stay, book here!
Excellent service, clean and very professional. Excellent communication skills. The room was spacious, modern and had all comfort amenities. Breakfast was very good, wide selection. Bed was comfortable. If you’re in Hanoi stay here for sure!
Stayed 2 nights in Jul 2023

10/10 Excellent

dung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice people
Stayed 1 night in Apr 2023

10/10 Excellent

GRACE P

Travelled with family
Liked: Cleanliness, room comfort
Home in Hanoi
This is an elegant and well appointed apartment hotel to stay in for a family vacation. The hotel is spotless and in a convenient location close to restaurants and groceries. The breakfast buffet is ample. The service is impeccable.
Stayed 3 nights in Feb 2023

8/10 Good

Yuen Ying Crystal

8/10 Good

Ravindran

Liked: Cleanliness, room comfort
Generally good with room for some improvements.
Generally all went well. Two things I would like to highlight. One is that we were guaranteed late check out at 2pm and this was further confirmed at check in. However on the last day we got a call from reception at 1pm that we had to check out and there was no late check out. We were pressed to check out despite I highlighting to them. We therefore had to rush and checkout. But eventually the staff apologised when the error was realised. The second point concerns the chairs in the restaurant where breakfast was served. Could the hotel look into have guards on the foot of the chairs as they are so noisy when you move them. Very irritating, indeed.
Stayed 4 nights in Dec 2022