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3.5 out of 5

"4th Time here. Still a high level of comfort. Staff very helpful. Location and cost the main factor for me. Would return a 5th time. " More

By a verified traveller on Mon 26 Feb 2018

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Deluxe Room, City View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double Room, 1 Queen Bed, Partial Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room, 1 Queen Bed, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at Heart Hotel, you're connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free local cuisine breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute walk from Hoan Kiem Lake and 4 minutes on foot from Hanoi Old Town Night Market
  • Airport, train station pick-up and local-area shuttle service available for a fee

Heart Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heart Hotel

Everyone (2)
4 out of 5

Quite content

4th Time here. Still a high level of comfort. Staff very helpful. Location and cost the main factor for me. Would return a 5th time.

Posted by , from UK on 26 Feb 2018

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3 out of 5
Hotel bien situé dans la vieille ville. Notre chambre au 4ème etage avec vue sur les toits en tôle voisins etait propre et lumineuse, serviettes et produits de toilette renouvelés chaque jours. Le lit king size était confortable. Hotel calme mais bruyant la nuit car situé près des rues piétonnes le WE. La douche manquait de pression. Le petit déjeuner était préparé à la demande (oeufs, jambon,pain) + fruits. Le personnel était accueillant .En bref, une bonne adresse pour petit budget.

Posted by , from NOISY LE GRAND on 4 Nov 2018

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. The family-friendly Heart Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 9 levels
  • Built in 2006
  • Local cuisine
  • Breakfast available (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Hanoi Railway Station (2.1 km / 1.3 mi)
  • Property shuttles: Airport shuttle, area shuttle, and train station pick-up
  • Parking: Free self parking

Room Amenities

Heart Hotel offers 15 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free local cuisine breakfast daily from 7:00 AM to 9:30 AM.

Heart Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 1:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 15

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Heart Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Heart Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

  • One child stays free
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Children stay free
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heart Hanoi
  • Heart Hotel Hanoi
  • Heart Hotel Hotel
  • Heart Hotel Hanoi
  • Heart Hotel Hotel Hanoi

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.