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InterContinental Hanoi Westlake by IHG

5.0 star property

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
3 bars/lounges, swim-up bar, poolside bar
3 bars/lounges, swim-up bar, poolside bar
Classic Room (Upgraded) | Exterior
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa

Explore the area

Map
5 Tu Hoa, Hanoi, 10000
  • West Lake
    ‪2 min walk‬
  • Tran Quoc Pagoda
    ‪2 min drive‬
  • Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • 43 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Accessible Bathtub, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible Bathtub, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, Lake View (Club)

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View

View from room

Classic Room, 2 Single Beds, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View, Overwater

City view

Classic Room, 2 Single Beds, City View, Overwater

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

  • 129 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, Lake View, Overwater

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | Select Comfort beds, minibar, in-room safe, desk

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Single Beds, City View (Club)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View

  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • 172 sq m
  • Partial lake view
  • Sleeps 6
  • 1 Single Bed

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  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (572)
The price is €153
for 1 room
includes taxes & fees
17 Mar - 18 Mar
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About this property

InterContinental Hanoi Westlake by IHG

Luxury hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour health club and a poolside bar.
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the helpful staff at InterContinental Hanoi Westlake by IHG. During your stay, you're just a quick walk from West Lake. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Cafe Du Lac, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from West Lake and a 4-minute drive from Dong Xuan Market
  • Airport shuttle service available for a fee
InterContinental Hanoi Westlake by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, a sauna, and spa services are also featured at the luxury InterContinental Hanoi Westlake by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Cafe Du Lac – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Milan – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.
Saigon – This restaurant specialises in Asian cuisine and only serves dinner.
On-site venue No. 4 – cocktail bar.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Front entrance ramp
  • Lift (98 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.36 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23 for adults and from USD 11.5 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Hanoi Westlake by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 59 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute delight
The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
Stayed 3 nights in Nov 2024

6/10 Okay

TOMOMI

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Stayed 2 nights in Oct 2024

10/10 Excellent

GIANG, Fountain Valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
Stayed 3 nights in Nov 2024

8/10 Good

hung, san jose

Travelled with partner
Liked: Cleanliness
Breakfast not as good as others. Location is inconvenient, not walkable
Stayed 3 nights in Sep 2024

8/10 Good

shui

Stayed 6 nights in Oct 2024

8/10 Good

Alexis

Stayed 1 night in Oct 2024

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ha Noi
Friendly and helpful staff. Our room was spacious and clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Naveena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaehyung

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
처음 온 하노이에서 지낸 첫 호텔. 매우 훌륭한 호텔리어와 서비스는 멋진 경험. 새벽의 잔잔한 호수 소리, 하루를 풍성하게 맞이하게 할 조식, 뜨거운 햇살 아래 썬 배드와 야외 풀, 그리고 붉은 노을이 지는 선셋 바. 호텔에 대한 특별한 경험을 줄 수 있는 곳으로 기억될 것 같다. 노후화되었지만 부실한 것이 아닌 엔티크한 매력을 느끼기 좋다. 만약 하노이에 다시 온다면 이 호텔을 선택할 것이고 그것은 전부 호텔리어들의 친절 덕분이다. P.S. Overwater room에서는 Gecko의 출현을 조심해.
Stayed 1 night in Oct 2024

10/10 Excellent

Dan, HUNTINGTON BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Dominic

Liked: Staff & service
Our room leaked.
Stayed 1 night in Sep 2024

10/10 Excellent

Amritpal Singh, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
5 star property and service
Stayed 8 nights in Aug 2024

10/10 Excellent

Cham Cham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel that pleases for everything. Very 5 star
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a few days away from the bustle of the old quarter. Beware you don’t get IHG points if you book via Expedia
Stayed 4 nights in Jul 2024

10/10 Excellent

Chang Su

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxury hotel, although outdated. OK overall and breakfast was good enough
Stayed 3 nights in Jul 2024

10/10 Excellent

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Krunal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
Stayed 1 night in Jul 2024

6/10 Okay

Harjeet

Travelled with group
Liked: Cleanliness, staff & service
This is a very old property
Stayed 2 nights in Jun 2024

8/10 Good

Naohisa

Liked: Property conditions & facilities
Time to update some area such as building.
Stayed 3 nights in Jul 2024

10/10 Excellent

Huijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel with luxury room.
Stayed 1 night in Apr 2024

10/10 Excellent

Hector, MIAMI

Stayed 1 night in Jul 2024

10/10 Excellent

Ka Yee

Stayed 2 nights in Jun 2024