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Melia Ba Vi Mountain Retreat

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Ba Vi Mountain Retreat

Exterior
Body treatments, body wraps, body scrubs, facials
Exterior
Deluxe Room | Terrace/patio
5 Bedroom Pool Villa | View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included
  • Room service
    Room service

Explore the area

Map
Cote 600m, Ba Vi National Park, Ba Vi District, Hanoi
  • Ba Vi National Park
    25 min drive
  • Ao Vua Lake
    26 min drive
  • Khoang Xanh Suoi Tiên Theme Park
    29 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    100 min drive

Room options

View all photos for 3 Bedroom Pool Villa

3 Bedroom Pool Villa | Minibar, in-room safe, desk, soundproofing

3 Bedroom Pool Villa

  • Sleeps 7
  • 3 King Beds

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, soundproofing

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, soundproofing

Premium Room

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Master Suite

Family Master Suite | Living room | IPod dock

Family Master Suite

  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for 5 Bedroom Pool Villa

5 Bedroom Pool Villa | Minibar, in-room safe, desk, soundproofing

5 Bedroom Pool Villa

  • Sleeps 10
  • 5 King Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, soundproofing

Suite

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, desk, soundproofing

Grand Suite

  • 95 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Melia Ba Vi Mountain Retreat

Luxury Hanoi hotel in Ba Vì with 2 restaurants
2 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Melia Ba Vi Mountain Retreat offers 55 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and bidets. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, YHI Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
During your stay at Melia Ba Vi Mountain Retreat, you'll be close to Ba Vi National Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Senses
  • Take a swim in the outdoor pool
  • Indulge with body treatments, body wraps or body scrubs at YHI Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • 10.5 mi (16.8 km) from Ba Vi National Park and 13 mi (21 km) from Lang Co Duong Lam
Melia Ba Vi Mountain Retreat offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. A children's pool, a steam room, and spa services are also featured at the luxury Melia Ba Vi Mountain Retreat. Free self parking is available.

This 4.5-star Hanoi hotel is smoke free.

Senses – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tonkin – This restaurant specialises in Vietnamese cuisine and serves lunch and dinner. Open selected days.
1902 Lobby lounge – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • 1902 Lobby lounge
  • Senses
  • Tonkin

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property is located in Ba Vi National Park. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1800000
  • Additional fee: VND 60000 per person, per stay

We've listed all charges provided to us by the property.

This property is located in Ba Vi National Park. The listed 'additional' mandatory fee comprises the mandatory park entry fee, collected at the main entrance of the park.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Melia Ba Vi Mountain Retreat
Melia Ba Vi Mountain Retreat Hotel Hanoi
Melia Ba Vi Mountain Retreat Hotel
Melia Ba Vi Mountain Retreat Hanoi
Hotel Melia Ba Vi Mountain Retreat Hanoi
Hanoi Melia Ba Vi Mountain Retreat Hotel
Melia Ba Vi Mountain Retreat
Melia Ba Vi Mountain Retreat Hotel
Melia Ba Vi Mountain Retreat Hanoi
Melia Ba Vi Mountain Retreat Hotel Hanoi

Melia Ba Vi Mountain Retreat Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kwan woo

Stayed 1 night in Jun 2024

4/10 Poor

Gabriela

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold. After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future. Dont think i will ever come back here again
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Stayed 3 nights in Jul 2023

8/10 Good

Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Claudia, Edina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
Stayed 3 nights in Apr 2023

10/10 Excellent

Frank

Stayed 1 night in Jul 2022

10/10 Excellent

JC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, highly recommended and would definitely stay again.
Stayed 2 nights in Jul 2022

6/10 Okay

James myongtong

Stayed 1 night in May 2021

10/10 Excellent

Duong Duc Son

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia Ba Vi is overall a great destination to get away from the hectic city life. Well-designed and clean suit, comfortable bed and pillows, good amenities, good size balcony with a nice view over the tree tops. Attentive staff members who remember you by your first name. Nice touch with the extras such as afternoon tea and cocktail evening before dinner. The retreat is set on top of a mountain range and in the middle of a beautiful forrest. We really enjoyed the long walks and see the ruins from French colonial time. The only negative thing was that the security guys at the entrance/carpark were neither as friendly nor professional as the staff inside the hotel.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. Beon
Very eco-friendly. Quiet(from people) and could enjoy the sent of trees and mountain. Great place to heal by getting out of city center.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

HANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are wonderful places. I statyed my
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the shower area. Water is not contain within the shower area. The entire area gets wet and the floor becomes slippery which is dangerous if you are not careful.
Stayed 1 night in Feb 2020

6/10 Okay

C P M Hoang

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average service & options
Not much to do at the resort even though it is a retreat resort. Not many F&B options. Ever single activities are chargeable ie bike cycle and using of buggie.
Stayed 2 nights in Jan 2020

2/10 Terrible

Luiza

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of scam attempts
This place is really beautiful and the facilities are great, especially the heated pool. We actually enjoyed our stay; which is why it pains me so much how it ended. The staff was trying to basically scam us. We were checking out really early. We booked our taxi to the airport days before, and the receptionist told us it will cost 700K VND. I gave them my credit card to cover the bill. Their card reader appeared to not work—and we’ve been traveling in south east Asia for 2 weeks by then and I used my credit card in every single hotel by then without a problem—they said their Internet connection was bad. It was taking so long that we were afraid we will miss our flight, so I left them my credit card information. We were in the taxi when the reception called me and asked to withdraw the amount in cash and give it to the driver (!) –and it was a little over 6 million VND. Ok, fine, we did that. We stopped at an ATM in the middle of the night. I just gave the driver 7 million VND for the hotel and forfeited the change. We gave the driver 700,000 VND as well for the taxi. When back in NYC I got the email when the hotel claimed we I’ve them still over 2 million VND, and that they paid for the taxi (a total lie). I had the receipt which was printed after they checked the minibar and everything, and obviously we didn’t add anything to it after checking out at 4am. Do not fall for the credit card reader trick and give them cash! They will try to geT more money out of you! Outrageous
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
GOOD- House keeping was great. I had a big spider in my room and a little old lady came and took it away. Very secluded and quiet, great for a get away from all the noise. Rooms and view was beautiful. BAD- Communication was very hard because alot of the staff dont speak english. Liquor choices are very limited and for some bottles, you have to buy the whole bottle to drink it. Food was very expensive but flavor was very bland. Need more variety on the menu. How are you in vietnam and not have a vietnamese menu on the weekdays???? You get a very limited vietnamese menu on the weekend. Smh😫. The resort also has no gift shop or any shop. I needed a sandal and also needed some allergy medicine and there was none to be found. The only way was to get a taxi and go down to town which cost about 500,000 vnd which equals to about 20 usd. Also, you have to pay a ticket fee to go back up to the mountain resort, which cost about 200,000 vnd.
Stayed 3 nights in Oct 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Very nice experience and wonderfull staff!!!
Stayed 2 nights in Aug 2019

10/10 Excellent

applejuice124, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Melia Ba Vi Mountain Retreat is located in a heavenly national park. The grounds are spectacular! However, the room could be cleaner as I don't expect a dusty room in a resort. The resort has excellent service. Everyone was friendly and welcoming. The Yhi Spa was sooooo good. The masseuse manage to press every spot the way I liked it to be. Senses serve excellent food. The lounge was beautifully decorated and very comfortable. I highly recommend their Vietnamese coffee.
Stayed 3 nights in Apr 2019

6/10 Okay

Ramon, Buenos Aires

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is not suitable for occidental people, we though that being a Melia would gace us certain about food, but breakfast was lack of cheese coffee was not right, pastry also was not ok. As the hotel is very far away from everything you finish having all meals insiide and the menu is very short regarding occidental dishes and the ones in the menu are not ok. Reaching hotel is far and at night seems to be dangerous beacuse of the placing in the mountains, hoyel us very beatifull.
Stayed 2 nights in Jan 2019

10/10 Excellent

EUNJOO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

bo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Thi Thu

Stayed 1 night in Aug 2023

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed feelings about Ba Vie
The property/ buildings are well kept in a lush environment. The rooms are large and nicely done. Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early. This is the down side of this place. It lacks a generosity in hospitality. You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle. It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities. This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Stayed 2 nights in Jul 2023